Benjamin Franklin Plumbing

They were able to come out the same day to address the problem. They assessed the situation, provided an estimate, and started work immediately. They cleared out all Evaporator Coil drains, total of 4, in under an hour. The work was quick and professional, I would recommend them to anyone.

They were able to come out the same day to address the problem. They assessed the situation, provided an estimate, and started work immediately. They cleared out all Evaporator Coil drains, total of 4, in under an hour. The work was quick and professional, I would recommend them to anyone.

They were able to come out the same day to address the problem. They assessed the situation, provided an estimate, and started work immediately. They cleared out all Evaporator Coil drains, total of 4, in under an hour. The work was quick and professional, I would recommend them to anyone.

I was intrigued by the promise that these folks were "the punctual plumber", so I put in a service call request on the Benjamin Franklin website on Monday morning, 6/18. (I have a leaky master bath faucet.) They promise on the website that they will respond within 1 business day to confirm an appointment time. Three business days later, no response via either phone or email. If they're unresponsive to a service call request, then I'm not even giving them the chance to be unresponsive in person. I'm going with another local company.

I was intrigued by the promise that these folks were "the punctual plumber", so I put in a service call request on the Benjamin Franklin website on Monday morning, 6/18. (I have a leaky master bath faucet.) They promise on the website that they will respond within 1 business day to confirm an appointment time. Three business days later, no response via either phone or email. If they're unresponsive to a service call request, then I'm not even giving them the chance to be unresponsive in person. I'm going with another local company.

I was intrigued by the promise that these folks were "the punctual plumber", so I put in a service call request on the Benjamin Franklin website on Monday morning, 6/18. (I have a leaky master bath faucet.) They promise on the website that they will respond within 1 business day to confirm an appointment time. Three business days later, no response via either phone or email. If they're unresponsive to a service call request, then I'm not even giving them the chance to be unresponsive in person. I'm going with another local company.

I was intrigued by the promise that these folks were "the punctual plumber", so I put in a service call request on the Benjamin Franklin website on Monday morning, 6/18. (I have a leaky master bath faucet.) They promise on the website that they will respond within 1 business day to confirm an appointment time. Three business days later, no response via either phone or email. If they're unresponsive to a service call request, then I'm not even giving them the chance to be unresponsive in person. I'm going with another local company.

Because the powder room sink is not regularly used, we expressed no special urgency when we called about 9 AM. However, they set an appointment on the same day at 3:00 PM. The dispatcher asked about the nature of the problem and explained the service charge, two hour time window and punctuality guarantee. Plumber phoned about 1 PM and offered to come early. We accepted. He arrived as agreed. He was very courteous and professional. He provided information on work to be done and a written estimate before starting work. Upon approval, he completed the work efficiently and cleanly. He accepted the Angie's List free service call coupon, significantly reducing our cost. We will definitely call Ben Franklin for future plumbing work.

Because the powder room sink is not regularly used, we expressed no special urgency when we called about 9 AM. However, they set an appointment on the same day at 3:00 PM. The dispatcher asked about the nature of the problem and explained the service charge, two hour time window and punctuality guarantee. Plumber phoned about 1 PM and offered to come early. We accepted. He arrived as agreed. He was very courteous and professional. He provided information on work to be done and a written estimate before starting work. Upon approval, he completed the work efficiently and cleanly. He accepted the Angie's List free service call coupon, significantly reducing our cost. We will definitely call Ben Franklin for future plumbing work.

Because the powder room sink is not regularly used, we expressed no special urgency when we called about 9 AM. However, they set an appointment on the same day at 3:00 PM. The dispatcher asked about the nature of the problem and explained the service charge, two hour time window and punctuality guarantee. Plumber phoned about 1 PM and offered to come early. We accepted. He arrived as agreed. He was very courteous and professional. He provided information on work to be done and a written estimate before starting work. Upon approval, he completed the work efficiently and cleanly. He accepted the Angie's List free service call coupon, significantly reducing our cost. We will definitely call Ben Franklin for future plumbing work.

Because the powder room sink is not regularly used, we expressed no special urgency when we called about 9 AM. However, they set an appointment on the same day at 3:00 PM. The dispatcher asked about the nature of the problem and explained the service charge, two hour time window and punctuality guarantee. Plumber phoned about 1 PM and offered to come early. We accepted. He arrived as agreed. He was very courteous and professional. He provided information on work to be done and a written estimate before starting work. Upon approval, he completed the work efficiently and cleanly. He accepted the Angie's List free service call coupon, significantly reducing our cost. We will definitely call Ben Franklin for future plumbing work.

I have been using them for the last 10 years. The price is very competitive. They do not over charge you, and they have always done great work for me.

I have been using them for the last 10 years. The price is very competitive. They do not over charge you, and they have always done great work for me.

I have been using them for the last 10 years. The price is very competitive. They do not over charge you, and they have always done great work for me.

I have been using them for the last 10 years. The price is very competitive. They do not over charge you, and they have always done great work for me.

Our service technician (Robert) showed up early and was very polite and personable. I received a phone call from their office prior to let me know he was on his way and gave me his name before hand so I knew who was coming, I thought this was a great touch. My wife and I were out to lunch when I got the phone call so we finished eating and headed back to our house to meet the plumber a little early so it was nice to get that call as usually people are late like cable guys etc. After discussing and showing Robert the issues he provided us the pricing on the spot and got straight to work after I approved it. Robert was great, I would recommend to anyone to ask for him specifically. Roberts work was quick and he cleaned up after himself as he worked. He even was so polite to ask if he could use my trash can to through some packaging material away. Robert represented himself to be a true professional and a class act which reflects and represents the company he works for. I will definitely use Benjamin Franklin in the future and will be asking for Robert to come out if we have any more plumbing issues.

Our service technician (Robert) showed up early and was very polite and personable. I received a phone call from their office prior to let me know he was on his way and gave me his name before hand so I knew who was coming, I thought this was a great touch. My wife and I were out to lunch when I got the phone call so we finished eating and headed back to our house to meet the plumber a little early so it was nice to get that call as usually people are late like cable guys etc. After discussing and showing Robert the issues he provided us the pricing on the spot and got straight to work after I approved it. Robert was great, I would recommend to anyone to ask for him specifically. Roberts work was quick and he cleaned up after himself as he worked. He even was so polite to ask if he could use my trash can to through some packaging material away. Robert represented himself to be a true professional and a class act which reflects and represents the company he works for. I will definitely use Benjamin Franklin in the future and will be asking for Robert to come out if we have any more plumbing issues.

Our service technician (Robert) showed up early and was very polite and personable. I received a phone call from their office prior to let me know he was on his way and gave me his name before hand so I knew who was coming, I thought this was a great touch. My wife and I were out to lunch when I got the phone call so we finished eating and headed back to our house to meet the plumber a little early so it was nice to get that call as usually people are late like cable guys etc. After discussing and showing Robert the issues he provided us the pricing on the spot and got straight to work after I approved it. Robert was great, I would recommend to anyone to ask for him specifically. Roberts work was quick and he cleaned up after himself as he worked. He even was so polite to ask if he could use my trash can to through some packaging material away. Robert represented himself to be a true professional and a class act which reflects and represents the company he works for. I will definitely use Benjamin Franklin in the future and will be asking for Robert to come out if we have any more plumbing issues.

Our service technician (Robert) showed up early and was very polite and personable. I received a phone call from their office prior to let me know he was on his way and gave me his name before hand so I knew who was coming, I thought this was a great touch. My wife and I were out to lunch when I got the phone call so we finished eating and headed back to our house to meet the plumber a little early so it was nice to get that call as usually people are late like cable guys etc. After discussing and showing Robert the issues he provided us the pricing on the spot and got straight to work after I approved it. Robert was great, I would recommend to anyone to ask for him specifically. Roberts work was quick and he cleaned up after himself as he worked. He even was so polite to ask if he could use my trash can to through some packaging material away. Robert represented himself to be a true professional and a class act which reflects and represents the company he works for. I will definitely use Benjamin Franklin in the future and will be asking for Robert to come out if we have any more plumbing issues.

The experience was okay but their estimate was out of my budget. I hired another company to do the work.

The experience was okay but their estimate was out of my budget. I hired another company to do the work.

The experience was okay but their estimate was out of my budget. I hired another company to do the work.

It was an excellent experience. They were on time. Their policy is if they are not on time they will deduct twenty dollars from your bill.

It was an excellent experience. They were on time. Their policy is if they are not on time they will deduct twenty dollars from your bill.

It was an excellent experience. They were on time. Their policy is if they are not on time they will deduct twenty dollars from your bill.