Aqua Clean Pool Service

I was disappointed that the weekly service always came out much higher then expected. He charged $30/wk plus chemicals. The monthly invoice always came out to more then all of the services I had compared him against where chemicals were included. This is a new pool, and after 3 months, he was still unable to properly balance all of the chemicals. We switched to another service.

Scott (owner) was terrific. He spent the extra time onsite I needed to understand the working of the pool. He and his guys were efficient, communicated well, gave me options on potential solutions and followed up after the work was completed. I highly recommend Aqua Clean and will use them in the future.

It should be noted, my dogs are inside the house except for the purposes of doing their business. If I am not home, my dogs are in my residence, there are absolutely no exceptions to this rule. It should also be noted that contractors have had to come into the house when I was not home with little, if any, previous introduction to my dogs. In short, they are not mean tempered. Only curious and overly excited to see new people, but are very large. Scott initially agreed to come Sunday, but changed his mind and said he would come Monday instead, while we were not home, and would call with an estimate. A voicemail received revealed that he would not be coming and could not accept the offer to perform our weekly maintenance due to potential harm to him or his staff by my dogs if they somehow got out. This tells me that he is not carrying adequate insurance. I would stay clear of this one. I guess I should be thankful for potentially dodging a bullet.

Scott is the best. High level of integrity and very detailed in problem solving.

He got a bad rap on here from one upset guy but I will tell you I am glad I called him in. He went almost immediately to my home, I am out of state at the moment, and took it upon himself to suggest a few things that would be good to do...never making me feel like I HAD to do them. I let him go ahead and he actually charged me 60.00 less when done as it took him less time to do the work than he thought. He has earned my account. Don't let the B fool you. He is professional and courteous and fair.

I called Scott to install a motor on our Whisperflow Pump on Tuesday evening. Our house was about to go on the market and so I explained to him the sense of urgency in getting this done quickly. He assured me that it would be no problem that they could do it Wednesday or Thursday. I never hear from him and call him Thursday morning to check in and he tells me "I am sorry, I am unable to help you now until Saturday at the earliest. I have two issues with this 1) he knew it was urgent and 2) he failed miserably to communicate. If he had called me back and said that he couldn't it the next morning I could have found someone else, but he let me wait three days and I had to call him. Now my pool looks like a lake because its been off for a week. I even told him that I would be writing this review if he couldn't help me so it should not be a response. I am sure he is a nice guy, just would not recommend him if your needs are urgent. I get the sense he is a single person contractor so would recommend someone who has a bit bigger company so you are not left high and dry if his technician calls in sick. I wish I could be writing a good review, but don't want to see others go through what I did (having to scramble and beg someone to come out and now pay a premium. In short, he really shafted me.

He didn't contacted me as scheduled to provide me the estimate so I called him. He then informed me that he didn't want to provide the service because it wasn't a DE filter and because there was a tree next door (that he incorrectly identified as a cottonwood tree).He wasted my time.

Scott has been providing pool maintenance services on our pool for over ten years. He has an excellent track record for on time service calls and he always delivers the highest level of quality. His combined prices and services are an excellent value to his customers. I never worry about the pool or equipment because I fully trust Scott and have 100% confidence in his work ethics, skills, diagnostic capabilities, and integrity. He truly cares about his customers which is a very unique attribute.

Scott gave me an estimate for replacing my pool pump motor (which was making a high pitched squeal). He recommended replacing the motor with a pump and motor set. I accepted his proposal and we set a date for the installation. Scott and his technician called ahead to schedule the installation. They showed up on time. They allowed me to watch all aspects of installation and answered any questions that I had. They kept the workplace clean and hauled away all old equipment. They saved my pool, which was on the verge of turning GREEN!! I have continued to call Aqua Clean for various other repairs including a new Polaris cleaner (with follow-up visits to make adjustments/repairs), a time clock mechanism, and pool cleans for special occasions.