Response from AFFORDABLE FENCE CO.
I DO WANT TO APOLOGIZE TO THE MEMBER. MY WHOLE COMPANY, AND ESPECIALLY THE REPAIR DEPARTMENT, HAS BEEN IN AN UPROAR FOR ABOUT 3 MONTHS. MY GENERAL MANAGER, CARLOS LEMUS, HAS BEEN WITH ME FOR 15 YEARS, HE JUST HAD HIS 33RD BIRTHDAY. HE HAS NEVER CALLED IN SICK. IN LATE FEBUARY, CARLOS SAID HE FELT A LITTLE WEAK. I PAID NO ATTENTION......TO MAKE A VERY LONG STORY SHORT, CARLOS SPENT OVER 40 DAYS IN BAYLOR HOSPITAL, DOWNTOWN DALLAS, AND THE MCKINNEY MEDICAL CENTER. HIS MAJOR ORGANS STARTED SHUTTING DOWN. CARLOS, A NON SMOKER AND DRINKER, WAS SCARED BECAUSE BEING ILL WAS NEW TO HIM. 3 WEEKS AGO MONDAY HE CAME BACK TO WORK. HE HAD LOST 50LBS AND WAS USING A CANE. HE WAS TRYING TO GET OUR REPAIR DEPARTMENT BACK TO SOME KIND OF NORMAL ORDER. HE ALSO WORKED TUESDAY, BUT LEFT EARLY. TUESDAY NIGHT HE SAID HE FELT OK. WEDNESDAY MORNING, I CALLED TO CHECK ON HIM BECAUSE HE WAS LATE. HE WAS BACK IN THE HOSPITAL...... YESTERDAY, 5/21/2007, WE LAID CARLOS TO REST. STILL NO CLEAR EXPLANATION TO WHAT HAPPENED. TO THE MEMBER, YOU HAD NO WAY OF KNOWING ANYTHING ABOUT THIS AND I AM SORRY. I HOPE YOU FIND A GOOD REPAIR COMPANY. I AM NOT TAKING ANY MORE REPAIR JOBS UNTIL FURTHER NOTICE, PROBABLY IN SEPTEMBER. IT WAS MY FAULT NOT TO HAVE A LITTLE CLOSER EYE ON PRODUCTION OF REPAIRS...THANK YOU....MIKE WHITLEY