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1st Class Heat & Air

Heating and Air Conditioning

About us

If you need help controlling your home’s climate in Plano, Texas or the surrounding areas, the HVAC experts at 1st Class Heat & Air, Inc. are here to help! We offer a full range of heating and cooling services for single and multi-family homes, all designed to help you and your loved ones stay comfortable 365 days a year, no matter what the weather outside is like. We even do light commercial work! Our services are designed to get you the highest quality work at the best value. You won’t find this level of workmanship at prices this low anywhere else. We are committed to helping your family thrive with honest, reliable HVAC Services. Call today for a free quote and a same-day service appointment!

Business highlights

35 years of trusted experience
Emergency Services Offered

Services we offer

Heating & A/C, Home Insulation

Amenities

Free Estimates
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8303 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
5%
3
3%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 151-175 of 303 reviews

Richard M.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
Diagnosed and fixed A/C system within 2 hours of service call.
Description of Work: Diagnosed and fixed A/C system within 2 hours of service call

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Amber Y.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
Great service, friendly technician.
Description of Work: Added freon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

MARTIN A.
05/2015
3.0
heating & air conditioning/hvac
  + -1 more
My technician, Chip arrived on time as promised and was very friendly and helpful. I explained that the downstairs unit was not cooling properly and that I had already cleaned the evaporator coils on both compressor units on yesterday. He checked the Freon levels on both units and we seemed to be in good shape. However, we had a wire that was not firing on the compacitor relay and was not firing up the compressor. He replaced the part and reconnected the wires. All in, about 30-40 minutes of work. He walked me through every detail while completing his checks. Very personable and knowledgeable guy and he worked quickly and the system is now cooling very well. The system was installed in 2001, so we will be in need of an upgrade in the near term for sure. That's the good news. The bad news was the bill. The repair cost was $290 plus the $19.90 Angie's list coupon, so $310 to replace a $50 part (found it online) and nearly $250 to install (in less than 30 minutes). Pretty good work if you can get it. I have an MBA and run my own management consulting business and my bill rate isn't even close! My cousin runs an HVAC company and installed my units and said, I was overcharged by at least $125 or so. Overall, the company appears to do good work and has excellent customer service but be prepared to right a big check for your repair. Very expensive and wont be using them again.
Description of Work: Checked Freon levels and replaced A/C start regulator on downstairs unit (per the invoice) but I don't see that part listed on any system diagrams. I believe the actual part replaced was the A/C compacitor.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

$300

ashley A.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
It was great! Wesley was friendly and knowledgeable. I felt very comfortable with the services provided and the prices. We will definitely be calling 1st Class Heat & Air for our needs.
Description of Work: Wesley checked our AC, cleaned it and added freon. He gave me some great tips on maintaining our system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from 1st Class Heat & Air
Thank you for your positive review. Your response will be passed on to Wes. It helps our technicians provide a high level of service when they know the customers are happy.

Muthukumar M.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
Overall ok, but think the pricing was high.
Description of Work: HVAC service and Freon refill

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from 1st Class Heat & Air
If you check around you will find that we are very competitive with our Freon price. It is mandated by the federal government that Freon will be discontinued and other refrigerants used. Because of this, the price of Freon has gone up substantially in the last few years.

Emily R.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
Chip Griffith was sent to our house to fix our Nest thermostat and clean up or AC unit. He is passionate about his work and take the time to stay up-to-date on all things HVAC-related. He explained to us issues he's seen with Nest's Gen 1 products. He checked the settings on our cooling and heating units and adjusted them accordingly. He cleaned our AC unit so it's now running much more efficiently. He also gave us some tips to care for our heating and cooling units. He is very sincere and helpful and we will absolutely use Chip and 1st Class Heat & Air in the future.
Description of Work: We hired 1st Class Heat & Air because our Nest (1st generation) thermostat was not working. We also needed to have the AC unit cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from 1st Class Heat & Air
Thank you for taking the time to write a review for our company. I have already passed your positive response on to Chip.

Alyssa K.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
He told us our heating system might still be under warranty, so we called the company that installed it and saved a lot of money. He definitely didn't have to help us out like that, and we really appreciate it!!
Description of Work: Ran a diagnostic on our heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20

Andrew B.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
I paid for the Angieslist special for furnace diagnostic check for 20.00. (My heater had been intermittently working....failing to start on occasion) The serviceman for this company was great. He did a thorough check of my furnace and determined exactly what the problem was. He made a recommendation for the repair and provided an estimate of the cost. No hard sell and the price for the repair is reasonable. When i decide to the get the work done I will likely use this company. Thanks for the honest service.
Description of Work: Diagnostic check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20

THOMAS R L.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
It went well. I've used them in the past with good results.
Description of Work: They successfully did the work on my rental property. They replaced a heating furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Birla N.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
They said that they couldn't provide service for at least another ten days, as their technicians were on vacation. I have since found someone to perform the service. They were at least very professional when I spoke with them, and they immediately offered to refund my money.
Description of Work: I bought a Big Deal for furnace tune-up.
Rating CategoryRating out of 5
Yes, I recommend this pro
$19.9

Dorian F.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
They came out to take a look at the heat that was not working, they found a loose wire. Everything is working correctly now!
Description of Work: I purchased a Big Deal for $19.90 Heating or Cooling Diagnostic Service Call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$19.9

Andrew S.
11/2014
5.0
heating & air conditioning/hvac
  + -1 more
Working with 1st Class has been exactly what their name implies. They are extremely prompt, honest, and fair. I would recommend them to anyone considering to do business!
Description of Work: This company handles several service calls a week for our property management company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Stacy W.
11/2014
5.0
heating & air conditioning/hvac
  + -1 more
After two days of my AC barely working, I called about half a dozen companies to come out and diagnose the problem. 1st class was the only one that would come out to my house in Celina even though it was slightly out of their normal service area. Chip showed up and gave me the bad news - my 3 year old builder grade Yorks were on their last legs. He gave me some options: a $4000 band aid that would probably last between 1 and 3 years, or a completely new system. We decided to bite the bullet and get the new ones. At the time I was 9 months pregnant with the baby due at any moment, so Chip got the new systems to my house and completely installed the SAME DAY! The installation crews (yes, they sent two crews to my house) stayed until 12:30 that night to get it all done. I was very impressed with how hard they all worked to take care of us. They even gave us credit for the old units on our final bill. What potentially could have been a horrible experience turned out extremely well thanks to 1st class.
Description of Work: Replaced two full a/c and furnace units

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17,000

Larry H.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
Tech arrived on time and was very personable and knowledgable. Another company had told us there was an oil leak in the coil and the AC needed to be replaced. Ben said he saw no such leak. He did not try to push any additional services. I will use 1st Class again if needed.
Description of Work: Did check on our air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

James D.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service at great price. Contacted 1st class due to a noisy squirrel cage fan on an AC that had given us problems in the past. They replaced the cage fan at a fair negotiated price but in our discussions after the fan was replaced we decided to replace the unit because it had previous issues and we were worried it may go out completely. 1st class gave us a great price on a new Rheem unit and did not charge us for the cage fan that they had already replaced in the old unit.
Description of Work: Replaced downstairs AC unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Greg B.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
They gave a tthourough analysis of my AC system and explained clearly the issue with my system and solutions to resolve.
Description of Work: AC check up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Jennifer M.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
Saturday night my A/C wouldn't turn on. I called several places and didn't hear back from anyone so I gave up and tried again in the morning. 8:30 am, I called 1st Class Heat and Air. By 11:30 am a tech had come out, diagnosed the problem, fixed it and was on his way. I was sitting cool before noon. I was very impressed with how quickly they were able to come out, and on a Sunday morning to boot. The tech was friendly and professional. I've never had any service done before so I don't know if the price was high or low, but I felt it was fair for the services performed and the promptness especially.
Description of Work: Washed the condenser and replaced the cap.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$329

Dennis R.
09/2014
4.0
heating & air conditioning/hvac
  + -1 more
I would probably recommend them. My husband mainly dealt with them because he sent them up in the attic where the unit was. I think it was a fair price compared to what we had paid before. I think they came out at least a couple of days from when we called.
Description of Work: I used 1st Class Heat & Air for a heating and air conditioning checkup and new air filters.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Carole C.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
It was a great experience. They were quick; in and out. It was a simple transaction. They were able to come out quickly after I purchased the big deal.
Description of Work: I purchased the big deal for $49 for a Seasonal Heating OR A/C Tune-Up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Maureen K.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
We have had other companies out to work on the units and most have not fixed them correctly and normally charged quite a bit more. In addition to changing the capacitor, Matt also fixed some other small items (tightening wires and such) and checked the 2nd heat pump without charging us. We will definitely call 1st Class Heat and Air the next time we need any work on our units. We are VERY happy to have found them on Angie's list.
Description of Work: We were having trouble with our heat pump working correctly and needed heat. Matt came out and checked the heat pump and replaced a capacitor. The heat pump has been working great since he fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

Susan M.
07/2014
4.0
heating & air conditioning/hvac
  + -1 more
They came and gave an estimate that was really high compared to the company that I used. They were professional to work with.
Description of Work: This was a Big Deal for $69.00 for an A/C & heating system diagnostic. They gave an estimate for a new system as the current one was not working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Denise E.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were very good in getting us ac. Our old unit was 20 years old in need of replacement and finally quit working. They were quick to get out and get the new unit installed the next day.
Description of Work: replaced our heat pump unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Nicholas A.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
I called at 12:40pm. A technician named Chip came within 20 minutes. He diagnosed and assessed the A/C unit extremely fast. Explained what he was fixing and accomplished it extremely fast. My whole experience lasted 40 minutes. Less than an HOUR!!!
Description of Work: Diagnostics, found the unit had a bad start regulator. Replaced cooling at factory specs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$326.31

Kaleb B.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
This is the third time I've used this company since 2009 at different houses. Their name says it all. Good pricing, reliable, honest and friendly technicians. A+! This last visit was a check-up for two very new units at my house, and he corrected a venting problem in the condensation drain system for me.
Description of Work: Check-up of two A/C units

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Belinda S.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Called and they came within 1 hour. Very professional. checked both of our air conditioners. Tuned them both. Also went upstairs to check the water pans that we had questions with. Thought we were going to have to get 2 new ones. Were told they were fine just needed miner adjustments. Also gave us some advise for the outlet pipe so it will not drip down our wall. He was nice and informative. Will definitely call again.
Description of Work: check up on both air conditioners and checked attic water pans.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

Contact information

2712 S Rigsbee Dr Ste 5, Plano, TX 75074

https://www.1stclassairservice.com/

Service hours

Sunday:
7:00 AM - 11:00 PM
Monday:
7:00 AM - 11:00 PM
Tuesday:
7:00 AM - 11:00 PM
Wednesday:
7:00 AM - 11:00 PM
Thursday:
7:00 AM - 11:00 PM
Friday:
7:00 AM - 11:00 PM
Saturday:
7:00 AM - 11:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
TACL#B00018282E
Trade License Locale
TX
Trade License Authority
Texas Department of Licensing & Regulation
Trade License Expiration
04/22/2022
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning

FAQ

1st Class Heat & Air is currently rated 4.8 overall out of 5.

Sunday: 7:00 AM - 11:00 PM

Monday: 7:00 AM - 11:00 PM

Tuesday: 7:00 AM - 11:00 PM

Wednesday: 7:00 AM - 11:00 PM

Thursday: 7:00 AM - 11:00 PM

Friday: 7:00 AM - 11:00 PM

Saturday: 7:00 AM - 11:00 PM

1st Class Heat & Air accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, 1st Class Heat & Air offers free project estimates.
No, 1st Class Heat & Air does not offer eco-friendly accreditations.
No, 1st Class Heat & Air does not offer a senior discount.
Yes, 1st Class Heat & Air offers emergency services.
No, 1st Class Heat & Air does not offer warranties.
1st Class Heat & Air offers the following services: Heating & A/C, Home Insulation

Contact information

2712 S Rigsbee Dr Ste 5, Plano, TX 75074

https://www.1stclassairservice.com/

Service hours

Sunday:
7:00 AM - 11:00 PM
Monday:
7:00 AM - 11:00 PM
Tuesday:
7:00 AM - 11:00 PM
Wednesday:
7:00 AM - 11:00 PM
Thursday:
7:00 AM - 11:00 PM
Friday:
7:00 AM - 11:00 PM
Saturday:
7:00 AM - 11:00 PM