HAMLIN POOLS

It went great.

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I have seldom been pleased more than by this company. Mr. Taylor Hamlin and crew are the best. I do not sing praises about a company often so I am ecstatic to do so here. In Aug of 2011, Hamlin Pools built a new pool in our backyard. We had always known they are the best so it was an easy decision. Their reputation is such here that we did not even obtain estimates from other companies. Even thought their reputation is stellar, I was still surprised by their overall service, attitude, and performance. It was A1 all the way. This company is run by gentlemen, from the techs to the owners. They were right on schedule the whole time and kept us informed every step of the way. They did not cut corners (even though they could have easily) or give us substandard work in any way. The service is inexpensive and awesome. I but my chemicals from them with a discount for being under service that makes them even less expensive than Leslie's. I also believe that the chemicals are better and made to work more efficiently. So if you are thinking about getting a quote from these guys...don't wait, call now! Ask for Taylor and tell him Terry sent ya!

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It wenbt well, they built an awesome pool just some issues with the decking that we are still trying to resolve months later.

From start to finish - well executed. Fine attention to detail and in-house work crews that were timely, courteous and worked liked a well oiled machine. These are the kind of work crews you want to see for all your projects but usually just don't get - with Hamlin you do. Even on the final day for inspection there was a Hamlin representative present and all work was done to expectation or exceeding expectation. It does not get any better than that. A pleasure doing business with these people. Would I work with them again? In a heartbeat.

Overall a great experience A+

After the work started, there was very little communicaiton from Hamlin. I never knew if they would be done in a couple of days or another week. After it appeared they were through working on the pool, I called to complain that the stains were still there. The service manager explaned that some of the stains were caused by chlorine tablets resting on the botton of the pool and would not come out. I told him that if he could tell that by looking at them, then why didn't someone explain that to me before they did the acid wash. All of the stains are still there, some a little lighter than before, but still there. Hamlin has already charged my credit card, even after I complained.

The jobs went very well. In relocating the pool equipment they ran into several underground problems, but always solved the issues to my satisfaction. Regarding the new pool and patio deck, the old deck was very uneven and cracked. They leveled everything and did a great job on the installation. It looks great. Robby, the sales representative worked closely with me and the construction team all the way through the project. I could call him on his cell phone at any time and he would quickly respond. The construction team was professional and polite and always cleaned up at the end of the day.

Cost too much for what was done. I have been doing my own pool for a long time, but due to work, I had to hire someone to help me catch up. I was actually disappointed in them and that they did not even remember me the second time around!