Zero-Chem Carpet and Tile Cleaning

Originally met Robert Macias at Pet Expo in Austin. Didn't want to schedule an appointment until I had checked him out (reading reviews online from Yelp, Angie's List, etc.). Good ratings. Called an schedule an appointment for him to go to my rental in Bertram, TX. On the day scheduled he called and said he was on his way. I stated it would take me at least 30 minutes and would meet him there. He wasn't happy about this as he was on a tight schedule, but he did agree. I got there first and had to wait an additional 10 minutes for him to arrive. We went into the house and he complained that the floors were dirty and he couldn't do any work until they had been swept and he didn't sweep floors. My property manager went and got a broom. I asked him why he didn't have a broom in his van and he stated that the van with all his other equipment was in the shop. So I swept the floors. He the proceeded to treat the floors. Took him about two hours, and that was with a helper. There was no furniture in the house. So it was an easy job. Before he started he gave me a price, that with tax, was close to $3200. I said if he would make $3,000 even, we had a deal. He agreed and had me make the check out to him personally. The entire time he was there Robert continued to state that his work was guaranteed and that no matter what the contract stated, he would come out as many times as needed until the problem was taken care of. Robert never came out again. He stated numerous times that the trip back out wasn't worth his time unless I had other work for him to do. He was pushy about getting me to agree to have him clean the air ducts for not quite $1,000 but would clean the kitchen tile for free. And if I had him come out to clean the air ducts, he would retreat the hardwood floors at that time. Otherwise, it wasn't worth it for him to make a trip that far out. Numerous attempts to get him to come out, during the guaranteed 7 day return, and after, were to no avail. My property manager finally got in touch with him and he stated it was too far out for him to come without there being more work to do, i.e. clean the air ducts. I spoke with him immediately after his conversation with my property manager who had called to inform me that she felt as if he was trying to get more money out of me. When I spoke with Robert he stated that wasn't the case and that he would be more than happy to come back out and treat the floors again. That he was a man of his word and would continue to work with me until I was satisfied. Never heard from him again. Though Robert has good reviews, I found him to not only NOT be a man of his word, but somewhat of a shyster. I do NOT recommend him for any services he provides as he doesn't honor his word nor a signed contract. He is not an honest man.

We have used him twice. It was excellent. I trust him a lot and he gets the carpets looking new each time. I highly recommend him. He is trustworthy and dependable, and I wouldn't be afraid to leave him alone in my house. His employees are great as well.