Tropical Pools of Austin Texas

Grand Build!!!

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We got Ryan's name from our neighbors who had a horrible experience with another pool contractor last year that skipped town and did not finish their pool. They hired Ryan to finish their pool this year and he did a wonderful, fair priced job for them. Our pool contractor is also out of business (why does that always happen?) so we asked Ryan to come out to check our pool. He found everything to be working fine except that our pool contractor did not install mastic between the pool and the deck, leaving a gap that attracted insects and debris. He installed the mastic in August at a cost of $350 and now our pool looks more finished. They did a great job! Then we had the problem on Sunday, September 7 and called him about our pool equipment making noises and overheating. He said they were in the area as they were going to check on our neighbors pool which they were finishing up. So he stopped by and spent a couple of hours cleaning our filters and waiting to see if my husband could find the parts we needed. He came back by on Monday while we were at work and replaced the parts as promised. And he would not accept any payment from us! He is very honest and knowledgeable about pools. I know that our neighbors are very grateful for what he has done to complete their pool after they were stuck by the prior contractor, and now their pool looks fantastic! If we had known about him a couple of years ago, we definitely would have used him to install our pool. But at least now we have someone to turn to when we do have a problem with our pool and we trust him completely. We highly recommend Ryan Marsh and Tropical Pools of Austin!

Our project began earlier in the year with our hiring of a different contractor to build our pool, deck and driveway. After having numerous issues with that contractor, we received a letter stating that he went out of business and would not be able to complete our project. Ryan Marsh and his team were already on our project site building our pool for the other contractor. I spoke with Ryan about our situation and the fact that we could not leave the pool in the state that it was in. Ryan understood our bind, and with his guidance, he helped us get the pool project back on track and finished within the original budget. Impressed with his professionalism and experience, I asked him to oversee the rest of our project: deck, pergola, sidewalk, driveway, and column posts. Ryan agreed, providing me with his credentials (unsolicited) and patiently working with us to transfer our bank loan from the original contractor to him. Once complete, Ryan stayed on task and on budget finishing the project exactly to my stringent specifications. What my wife and I didn't realize at the time was even though the original contractor walked out on us, it was the best thing that could have happened. During the completion of the project under Ryan's guidance, Ryan provide many more options regarding pool finishing, pool equipment, sidewalk stone, concrete finishing techniques, etc that the original contractor never provided. We upgraded our pool's finish from plaster to pebble tec, installed a new retaining wall and capped it with flag stone, installed better drainage, upgraded our pool equipment, and installed high-quality low-voltage lighting. All of this we would NOT have received with the original contractor. The end product is fantastic, and I finally feel we have a completed home. The only concern I have about Ryan is Ryan's drive for perfection: while applauded and even sought after, it can be a little overzealous. A few times I would catch Ryan working on our pool making micro-adjustments for better flow or trying to get our new pool cleaner to be more efficient. While the end product is nothing short of perfection, I did catch myself saying, "You really don't need to do that..." a few times. :) During the project's construction, I learned more about Ryan and his history. He is originally from Washington state and comes from a family of concrete specialists. He spent a considerable part of his career in Arizona building pools under a master pool builder. After coming to Texas, Ryan was immediate appalled at the poor quality of pool construction from local builders and the lack of codes that Texas has regarding pool building/concrete work. I found out that while he was not required to follow any of these rules on my project, he applied them anyway -- things like minimums depths for concrete pads for deck posts, required minimum steel, etc. All in all, I trust Ryan and would definitely have him work on my home again. A quick update as of Nov 16th, 2014: Since the pool's construction, Ryan worked with us to finish our landscaping and update our pools facade and some of the equipment. First, Ryan connected us with David's Landscaping Group who did a fantastic job finishing the area around the pool and the rest of our house. Then Ryan and David redid our weeping water wall feeding into the pool (Ryan didn't like the way it was originally). Now, it flows really well and looks amazing. Finally, Ryan replaced our blow-side pool cleaner with a suction-side pool vacuum, which works MUCH better. Because Ryan did the original plumbing for the pool, it has very easy for him to do. I can't recommend him higher.