Mr. Appliance of Austin

I would NOT hire this company again. I paid for a tech to diagnose an issue with my dishwasher. The tech watched my dishwasher for a few minutes and then offered a few guesses as to what might be wrong. He didn't open up the dishwasher to perform any diagnostic work whatsoever. I asked the company for at least a partial refund. They refused.

Found the problem, ordered the part and finished work in a very timely, professional manner.

I called to get a ball park estimate on replacing my refrigerator gaskets. They said they could not give me an estimate on the phone but would charge me $99 for someone to come give me an estimate. Although this $99 would be credited if I decided to go with them. This sounds ridiculous to pay $99 for a quote!!!!

Perhaps one of the most common and simplest repairs on a gas range is replacing the igniter. I know this because I have replaced the one on my old range twice over 20 years. The reason I opted not to do it this time is because I have a home warranty and it was cheaper to use them for this repair. My home warranty service sent Mr. Appliance over and it took their technician four visits over 20 days to accomplish this very basic job. The first visit was on May 23rd to diagnose the problem and order the part. This part should be kept on hand by every appliance repair company. However, there’s is a part supply warehouse located in Austin where I’ve always bought my parts. During the second visit, on June 3rd, the technician broke the new part. He unsuccessfully tried to locate another truck with a replacement part, so it had to be reordered a second time. On June 6th he returned for the third time and did not have the part with him. He asked if it had been delivered to us. He admitted he hadn’t even mentioned it was supposed to be delivered to my home, but also never checked to be sure it had before his arrival. As it turned out, it had not been shipped to me and was sitting on someone’s desk at the main office. It was decided by this technician that rather than go get the part and replace it, they would need to reschedule for June 10th. On the morning of June 10th, I was informed that the technician was sick and did not come to work. They rescheduled for the following day. On June 11th he miraculously arrived and got the part replaced. I can not imagine a business performing at this level of incompetence and remaining profitable unless there is some level of dishonesty going on. For this reason I would recommend you steer as far away from them as possible.

I called 5 times. Twice I called the number listed on Angie's List. 3 times I called the number I found on their website. Each time someone picked up the receiver then hung back up. Calls placed on 2/11/2019 between 10:30am-11:00am. Don't waste your time. What if you hire them and the repairs are no good? You won't be able to get them to come back out.

Found short in heating element and replaced it.

Did not service customers in Bastrop. Found number for Mr Appliance in San Marcos who came and serviced the washer the following day. All’s well.

They were excellent and very punctual with lots of communication.

First time I called no one answered phone - just rang repeatedly. Second time I called woman wasn’t very polite and put me on hold and then disconnected the call. Third time Incalled no one answered phone. So I called another company.

Steven was quck to respond and repair our machine for a fair price. He’s assisted us on multiple occasions. I trust him and would recommend him.

Tech quickly diagnosed problem with our old washer. Part was available from vendor. Quickly installed & washer is operating again.

Technician identified it was the fan immediately, told me the price to fix, then repaired timely.

He had the door to pull out freezer off and surrounding panels and showed us what the problem was whick he corrected — that was 1-2 years ago and have had no problems again

The repair person diagnosed the problem as a bad control board based on consultation with the Bosch people by phone. The part was drop shipped to me and he returned and installed it. It turned out not to be the problem. He returned the part and ordered the motor controller which he believed was the problem. It arrived a few days later, he came out and installed it, and the refrigerator was fixed. Much less cost than a new refrigerator.

I've had a repeating failure on our KitchenAide refrigerator where the damper that controls the coldness of the refrigeration side (cool air coming from the freezer side) fails. It's been replaced 3 times. We also had a leaking filter hose/case. The Mr. Appliance Repair folks have been quite prompt getting the replacement parts and taking care of this very bad manufacturer problem. The replacement part was a fee for the first visit, but the other 2 replacements were under warranty, but there's still a service fee for the visit.

It went well. They figured out the problem with my Bosch refrigerator and repaired it.

Took 7 visits and 2 1/2 months over Christmas and New Years to diagnose then fix.

Good. Work was done professionally.

The appliances were fixed and the price was reasonable. I’m very happy and will use them again.

Good....the only thing is I think the technician cracked the glass but I did not noticed until he left and he did not have any epoxy to reglue the trim in the corner

Hired Mr Appliance to repair a dryer at a tent's house. They did arrive on time and diagnose the problem. However while onsite the tech used the restroom (#2) and did not flush the toilet. After diagnosing the problem, I asked to proceed with repairs. They ordered the part and after it arrived the tech was dispatched for the install, after install was complete the tech left and the washing machine stopped working. I called the company and the tech was dispatched a 3rd time to repair the washing machine, the tech arrived on time and 'fixed' the washing machine, and used the bathroom again without flushing. My tenant then called me saying the washing machine won't advance to the next cycle any more, I went onsite and found the control panel on the unit had been badly damaged and unable to open because it was bent. This may explain the reason for the unit not advancing to the next cycle. There was never any mention of previous damage to the unit before the tech started working on it. I'm now left with a new problem and I don't trust this company to resolve it. I'll simply buy a new washer/dryer.

I bought the Angies List "diagnostic visit, cost will be applied to parts" special deal. It was easy to setup the appointment. The technician arrived promptly. He spent a couple hours investigating and running the machine through its paces. He did not find a problem to fix but did alert us to a build up of soap film and gave advice on how to clear it. He reminded us the coupon was good for 30 days in case the E15 came up again. It's been 30 days. The problem has not re-occurred. I rated Price as "Good (B)", not "Excellent (A)", only because I don't know the typical price for a "diagnostic visit with no problem found" and presumably the coupon included a little extra since the cost would have gone to parts. I would call Mr. Appliance again in the future if needed.

Very well. Very knowledgeable, courteous, informative. Many of the appliances are old. I appreciate that they try hard to fix it first. But if the repair and parts will be expensive they will weigh the cost of an expensive repair versus buying a new one. I appreciate having options. They haven't steered me wrong and I trust them.

Serviceman came same day I called. They were very professional. He diagnosed the problem, called to see if the part was available. He then left, picked up the part, and was back to our home within the hour to replace the ice maker. .We were very satisfied with their services.

It went well. Technician was knowledgeable and efficient.