Merry Maids of Pflugerville

Description of Work: First visit was supposed to be a FULL cleaning where they cleaned each room, floors, ceiling fans and baseboards. After they left we noticed something spilled by the night stand in the spare bedroom that had never been cleaned. There were small toy pieces and a pencil under the table that had not been picked up. The entry way table also had cobwebs on the legs that had never been wiped down. Also, the baseboards in the kitchen had not been cleaned of cobwebs either.

Description of Work: We hired them for weekly cleaning. Of course many of the large firms charge more for the first cleaning, we were charged $400. That was fine because we signed up for weekly cleaning. They showed up for the first cleaning at 9am. We had set up a time of about 1pm. So they were 4 hours early on a Saturday and we had guests that flew in from NY NY at midnight the night before. They cleaned ok but when we complained to the office about there poor schedule management.... we were told by Thelma that they would no longer be cleaning our house because we complained. Additional cleanings would have been about $150 each. My wife and I feel they price gouged us by not fulfilling the rest of our agreement.

Description of Work: I started out having them clean on a bi-weekly basis. Had to call a few times and complain about poor quality work. Decided to then have them start coming on weekly basis, but the quality of work only got worse. The manager, Thelma, failed to mention to me that when you go from bi-weekly to weekly they then cut the girls back to only doing certain tasks each time (less housework is being done!) and they are only allowed 1 and 1/2 hours to complete it when you go on a weekly basis. None of this was explained to me. The work quality continued to be poor. Most weeks I didn't say anything. Twice they broke stuff. The first time I didn't say anything, the second time I made them pay me back. Then when I walked in on a Friday RIGHT after they had finished cleaning the house was no where near clean. I called and demanded they send someone out immediately to inspect. I kept my family outside while we waited. Once their employee arrived, shook her head all through the house, apologizing for the poorly done job. She made a huge list and took it back to Thelma. The next week, Thelma sent out the SAME girls to re-do what they had missed and that was all they did. When I called Thelma after they left to find out if another crew would be back later in the week to do the weekly clean I was notified by Thelma that they were dropping me as a client, and that the owner, Larry Johnston agreed with her decision. It was the most UNPROFESSIONAL behavior I have ever witnessed. And, they skipped the pee-pee on the toilet AGAIN! So they didn't even do what they were supposed to have done twice now.