Central Security

Responded quickly; thorough estimate; courteous and professional. No contract required

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Excellent experience from beginning to end. Jay Phipps was friendly and thoroughly professional. He was exactly on time for the appointment (called ahead to say he was on the way), explained everything clearly, was finished ahead of the estimated time, cleaned up the work area nicely, and walked us through the new controls. You could not have asked for a smoother, more effective service experience. The new system works well and we are quite pleased.

Brandon with Central Security replaced a door sensor and suggested that we highly consider going to a cellular security system. With his explanation and information as to how this would keep our system working through internet disruption and even power failures, we were sold to get in on the new system. He explained that Benee would call to schedule a follow up appointment for the next week. Benee was in touch and got us on their books for 2 days later! What a blessing to have such a responsive team who see the issues and responds so quickly. Eric was sent out to change out our system and did a very quick and effective job. Nothing changed with the way that our system works besides we are guaranteed more complete coverage. What a peace of mind! Grateful to them and their 24/7 support and assistance.

It went very poorly. First, the wireless monitoring module was not programmed properly, which prompted a second call-back for Jay Phipps to correct this issue. More importantly, Jay could not program the system to report alarm conditions properly, which is critical and the reason I have a security system. On his call today to correct some further issues with my system, Jay could not get the system programmed. He had to make at least two (2) calls to the security system manufacture's tech support line to do simple programming functions. He became frustrated and told me: "I'm turning this account over to Brandon." - the owner of Central Security and he left my home. Jay had the system in test mode during his failed attempts at programming my security system. When I asked him if the system was out of test mode, so at least some of my security system would function and report, he told me: "Call the central (monitoring) station and tell them to take it out of test." Normally, this is the technician's responsibility. He also said he did not have time to deal with me and instructed me to contact Brandon - Central Security's owner. I'm sitting in my home office writing this review when I should be out at meetings because I do not know if my security system is working properly. Also, normally security company folks do not watch or use your master alarm code, but Jay watched me enter my code and used it to work with my system. This a major bad from a provider that is supposed to protect my home, family, and property. When I called Central Security's main office, the lady was very helpful and she told me that Brandon Adams, the owner, was out on calls, but he would contact me today. Bottom line: Central Security may be a great company, but apparently from what I understand each office is independently owned and operated. So you may want to go with Central Security, but if you do chose them as your provider, do NOT use Jay Phipps to handle your account. This is the worst experience I've ever had with a security company! ACTUALLY I WAS WRONG. IT GETS WORSE! Brandon Adams, the owner of Central Security came out today to try to program my security system. Here are some highlights of that service call, by Brandon, in my home: -Brandon said the system could do the functions I requested, by programming it, but he refused to do the system programming. Stating that this is not what we do for our customers. Currently some of the system function appear not to be working properly since Brandon's alleged "service call." -Brandon said: "YOU KNOW, WE RECORD EVERY WORD YOU SAY - EVERY PHONE CALL, EVERY E-MAIL, ETC." Which is kinda' frightening since they never informed me of this fact and I value my personal privacy. - Brandon then quizzed me about where I work and how I make my living, which is a major violation of my privacy. -Brandon told me: " WE WILL NOT BE COMING BACK TO SERVICE YOUR SYSTEM ANY LONGER! (Even though their service contract clearly states this is included in the monthly service/monitoring fee.) He offered to waive the 90 day cancellation part of the contract, but he refused to refund the first and last months service/monitoring fee - even though they have provided services for less than a month! - FINALLY, AND MOST INSULTING, SINCE IT WAS SAID TO ME BY BRANDON ADAMS, THE OWNER OF CENTRAL SECURITY, IN MY HOME. Brandon said that the whole situation was "Weird" and INSINUATED AND ALMOST DOWNRIGHT STATED THAT I WAS A WEIRD PERSON, j ust because he would not program the system properly! -I'm a well respected member of my community. I'm a successful small business owner. I'm a former systems manager for two Fortune 100 companies. My friends, family, and neighbors would respectfully disagree with Brandon's assessment! A WARNING TO ALL ANGIE'S LIST MEMBERS WHO WANT A SECURITY SYSTEM THAT IS PROFESSIONALLY PROGRAMMED AND MONITORED, WHO VALUE THEIR PERSONAL PRIVACY, AND WHO HAVE ANY SELF-RESPECT / DIGNITY AND EXPECT THE SAME FROM A SECURITY SERVICE PROVIDER: STAY AWAY FROM CENTRAL SECURITY! Central Security cancelled my monitoring and system services after reading my negative review on-line. (They left a voicemail, stating this which is included in this review as a mp3 attachment below so you can hear the owner of Central Security, Brandon Adams say he is terminating services because of my negative on-line review.) They did this late in the evening with only a voicemail notice without giving me any time to respond. Suddenly, my security system started beeping and showing all sorts of program codes in the display. I had to disconnect the power to stop it, so now I have no working security system. The owner states he has given me a full refund, but I'm yet to see it. UPDATE: Central Security did issue me a full refund today 04/07/14, thanks in-part to my on-line review, but I was without a monitored security system for seven (7) full days due to Central Security abruptly canceling my services due to my negative on-line review. As a footnote, regarding Central Security's response to my review about not being able to make me happy and not being able meet my needs, in spite of the fact that they allegedly used many resources. I had a new security company come out today and they got my system fully functioning to my complete satisfaction - meeting my needs and making me happy: It took one skilled technician, who knew what he was doing, with this new security company, just two (2) hours to get my security system fully functioning and I'm very pleased and happy with the high-quality work done by my new security system provider. I'm glad to be rid of Central Security and am delighted with my new security system company.

We have been using there services for over three years now, no problems and they respond quickly if our alarm ever goes off.

I called Armando and he referred me to scott...Scott was on time and did a good job..central alarm has the cheapest price for wireless monitoring in Houston ...other big name alarm companies charge at least 10.00 per month more...

Came out and put in pre-wiring while house was being built. Upon completion of house he came out to set up the entry points. We went with a cellular unit and have a reasonable monthly charge. And we have the ability to upgrade in the future to add things like medical alerts. Very pleased with the whole process.

The salesman and the tech were very professional and helpful. All work was done timely. I have been very happy with the service so far.

Initially wanted the 19.99 monitoring service using the existing home security equipment and for the panel to be reset and reprogrammed. The tech, was onetime and very knowledgable about the service and existing and new equipment. He didn't try to up sell equipment just answered my questions. I ended up purchasing additional equipment and the 29.99 monitor service. I am extremely happy with the service and purchase.

I spoke with a secretaty and she said she would call me back and she never did.

We wanted to have our security system hooked up and monitored. After looking on Angie's List coupons and reviews, we found Central Security offered excellent service at a very reasonable cost. Unlike some of the more well-known names, they have an inexpensive monitoring cost and no long-term contract commitments. Their Texas Department of Public Safety license is prominently displayed on their website. TDPS told me this is a required permit and each employee goes through a background check. I also checked them out on the Better Business Bureau website. The owner, Brandon, did the installation. He had to replace some of the electronics that existed in the house and even gave us credit for one of the items he replaced. I found him to be very professional and knowledgeable about the systems. After the installation, he tested the system. He showed us how the system works and who to contact for monitoring or repairs. I was very pleased that this was not a high pressure experience.

He came to assess our existing security system. There was no pressure to make major changes though he did make some useful suggestions. The installation was easy - he came when scheduled, and all was done as agreed. The price was reasonable - a bit cheaper than competitors.

will update as things progress. awaiting to schedule finish install of additional components. Came out again. Installed requested. Seems to be all in order.

Brandon arrived on time and hooked me up for monitoring. He was very knowlegeable. He is not pushy at all. He is very price competitive. I would recommend using him for all your home security needs.

Very easy. Easy to schedule appointment. They called ahead. Very friendly.

Their price was good. The guy who installed it was very competent. He seemed to explain things very well.

Let me start by saying what exceptional customer service provided by Armando in Houston! He was knowledgeable, confident, with a lot of integrity. Not only did he show up on time but also sent a txt on his ETA. I had an older system that had been offline for a while. A quick survey and Armando was off trouble shooting and bring my system back online. I guarantee you; if it was anyone else they’d be selling me a whole new system. But this gentlemen, reconfigured, installed a new power line, new battery back, tested the system, walked me through a brief training and $115 later I was another happy customer. I will definitely be giving Central Security my monitoring service just because I valued the exceptional service provided by Armando. Oh one last point -- talk about going beyond the call of duty -- Armando without me asking surveyed at my front door and replaced the 2 inch screws on the strike plate with 6 inch heavy duty screws thus reinforcing my front door. I highly recommend Central Security for any and all your security needs… They are extremely knowledgeable on commercial and residential systems.

The entire experience was great. He called ahead before the time that he was supposed to be here. He took his shoes off at my front door. He cleaned up after himself.

From interview process through installation the entire project was very pleasurable. There was no high pressure sales pitch and they were patient with my decision process. The installation at less than a 1/2 day was not disruptive any more than it has to be. Everything was done as discussed. I would definitely recomment Central Security to anyone.

Brandon arrived on time. He was able to quickly survey our current situation (partially installed security system) and give us an estimate for completing installation and activation. He was friendly and worked efficiently. He seemed very knowledgeable about the alarm system functions. He explained the functions of the system and answered other security & alarm questions. He was very thorough in testing all of the windows and doors. I am glad I chose him for installation and monitoring.

He came in and installed everything needed with motion sensors as well as explained how to work everything. The had no contract so I could leave anytime, but I won't because the service and price is exellent.

They were just majorly outstanding. That work went excellent. We spent $125 on that service. They came out when we needed them to, did what we needed to do and it was done. Wow! I can't say enough great things about Brandon and his company! They are awesomely responsive and fix whatever needs fixing.