SpaceCenter Systems

Description of Work: Installed a hard drive, motherboard, video card and Windows and reconfigured.

Description of Work: They tell you $65 diagnostic fee and a turnaround of about 1 business day. This computer wouldn't boot at all, not normally, not into safe mode, not into DOS. I waited 3 business days before I finally called them. One guy tells me his tech is just finishing and it will be another 2 hours and one of them would call me. No call at all that day. I called the next morning and it was a different guy and different tech and he says he is about to look at it. I was like wth. Then he calls me back asking me what the computer was doing because he says it boots up fine. He hadn't talked to the tech from the day before. Before we know it we're at the end of the day again and this guy says he wants to run some more tests just to make sure it's not the hard drive. He says it won't be more than another $35, but puts me on hold and comes back and tells me it will be another $75. Now the thing is that when they ran the initial diagnostic test, it actually fixed the corrupted OS file. So I kind of argued that the price should stand at the original $65. There are two Josh's there. One is a tech and the other is the owner. So the owner Josh gets on the phone with me and proceeds to tell me that he can hang up the phone and call me back and tell me it will be $125 because that is what they charge per bench hour and that they already had more than an hour having worked on the machine. My argument was you didn't call me to tell me it was going to cost extra and the diagnostic process fixed the problem and I paid the diagnostic fee is a flat $65. Then he says "LET me tell you how our business works". I can tell this is a young p*** with no customer service skills. Then he tells me they can roll back the changes and give me the computer back, so he knew he had me over a barrel. He was going to charge the additional $75 whether the tech performed the additional hard drive test or not. So I bit my tongue and agreed to pay the extra $75. He said it would be ready to be picked up at 10 the following Saturday morning. Oh and they kept making excuses about how long it took because they were all working on some big website. I was thinking to myself I don't really care what else you working on. By now it had taken all week since I took it over on a Tuesday. So I go over to pick it up (10 miles round trip), pay, and pick it up. Got home and it wouldn't boot up. Called them up and the guy suggested that I could take it apart and look for loose cables or bring it back. I took it back because I didn't want to be accused of doing anything wrong. Some cable was left unconnected. They claimed it probably just came loose after the fact. The guy Sean (who is not a tech) wasn't the least little apologetic, as a matter of fact he acted annoyed that I was keeping him

Description of Work: Space Center Systems repaired my computer.

Description of Work: Space Center Systems removed the viruses from our PC. The system had been infected by over seventy different viruses, and would no longer function.