my tool box inc

How did it go.... like a bad country song. We contracted and gave initial payment for materials on June 14, 2013. . Installation was scheduled for June 18, 2013. He did not show up. We called a number of times and finally got through to him. This would prove to be the norm. He gave us a number of excuses and said he would be ready to install the next day. He did not call the next day and we called him a number of times and he said he would install ?the next day?. He then said he would be at the house at 9:00 am to install on June 20th and he would have 2 assistants to help drain the tanks and remove them. His helpers did not show up and he did not start the new unit install until 6:00 pm. He got the initial install done at 11:30 PM and said he would come to make all adjustments the next morning at 9:00 am sharp, including setting up the battery back-up and the filter. The next day he showed up at 11:50 am which was 10 minutes before we were to leave for the airport. He was informed that we had checked the installed unit and noted he had installed a lower volume cheaper unit than he had in the contract and he promised to exchange and be compliant with the contract terms. Since he arrived late he did only a quick check of the install. He promised to come back and complete the instalation and put in the right unit, check setup and install battery backup and filter on July 2nd at 9:00 am. He did not show up and did not call on July 2nd. He finally came on the morning of July 9th and removed the 2 old water heaters from the attic and discovered he had a gas leak in his installation which had been going on for weeks since he did not do a proper check. He improperly installed the filter and let me know that the filter did not actually control scale in the unit as he had told me but it only filtered the condensation to lower its acidity. He blamed all the misinformation on his supplier. He also said he was incorrect about the recirculating pump and it would not provide any benefit in getting hot water faster to the kitchen. He also forgot to bring the battery back-up. He said he would correct the issues including the replacement of the incorrect unit with the contracted unit per written contract. He asked me to call the distributor and talk about the issues and he could explain the mixup. When I talked with the distributer they were very concerned about the installation and volunteered to come over to inspect the installation. He found the unit was not installed up to code and the filter was installed incorrectly. At the recommendation of the supplier I contracted with another plumber and paid to correct My Toolbox's poor installation which was not up to code. Still don?t have the correct unit or the battery backup but the unit I have is correctly installed thanks to Hot Water Guys.