MEDRANO'S SUPERIOR TILE - PEARLAND

Do not use under any circumstances. They do not warranty there work. We thought we do a good thing for the community by shopping locally and using a small home town mom and pop shop. This was a big mistake. The tile was installed without problems. The Problems started once the grout was installed. We had the wood-look tile installed and requested a brown grout. The grout dried white. We talked to Medrano’s and they said that this can happen because too much water was in the grout. So they tried an acid wash to change the color. This did not work. The next thing they tried was to stain the grout lines. The grout stain did change the color. It went from white to gray. So I told them about this and there answer was the label on the grout stain says brown. So we get them to come back out check on this problem. They come out and tell us it is the natural lighting causing the grout to look gray. So we check out the hallway, no natural lighting in there. We get to hallway and Mr. Medrano say’s; see this looks good it’s the natural lighting causing the problem. I turned on the hallway light and what do you know gray grout lines. Now Mr. Medrano’s answer is to not look at the tile with the light on. So we discuss the problem a little more and Mr. Medrano informs us that he has a lawyer and has been through this several times and will not fix the grout color. None the less we will have to hire another contractor to fix what Mr. Medrano was unwilling to fix.