Geek Squad - Best Buy

The installer did not finish completing the shelf, promised to come back in two days time. After two days and continuous calls, he still has not returned. He could not program the Apple TV to harmony remote control, because he said there was something wrong with my Apple TV. This is not the case since I found out my Harmony remote control works with my apple TV. He also charged for mounting TV and programming harmony remote to TV. I have been told by Best Buy that this is not the case Reported case to district manager, but no progress. The situation has gone on for about three weeks. I am sure the situation will eventually resolve itself, but I would nor recommend Geek Squad to anybody.

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The Geek Squad TV wall mounting service is just that, wall mounting of your television. The $250 is only for them to attach the television to your wall. This may or may not be clear to you depending on how carefully you read the service description, how many questions you ask beforehand and how familiar you are with television mountings. It does not include among other things, brackets, cables, running cables in the wall or moving electrical outlets. If you don't understand this going in, you will probably be disappointed with the service. If you do understand this, ask the right questions beforehand and make sure you have the necessary equipment, you are more likely to be pleased with this service. If you don’t do these things, the additional charges are likely to add up quickly, although they can easily be avoided or minimized with proper planning. That being said, I purchased this service and I was pleased with it. I needed my 52 inch television mounted quickly and properly and the Geek Squad was able to do this. I already had the necessary cables of the proper length from a former house. I did elect to purchase a part from them which avoided me from having to move my electrical outlet. The extra $100 for the part and an additional $50 for them to install seemed reasonable to me as opposed to having to hire and electrician or messing with it myself. I did not know this part was available before they showed up. If I did, I could have easily purchased it myself and installed it to save $50. They did not attempt to charge me for anything else so my total bill was approximately $400. I needed my mounting done quickly and they were able to schedule the job in two days, did it on a Sunday and took the guys less than two hours to complete. They showed up on time, they were very professional, clearly explained to me what they were doing and did a great job of getting the television positioned and mounted correctly. I can’t speak for all of their technicians, but the two guys who came to my house knew what they were doing and did it well. Some might say the price is a little high, but to me it was worth it for the convenience factor. After watching them and investing in a high quality stud finder, I was able to mount a second, slightly smaller television with a little bit of assistance from my wife. It is really not that hard if you read the instructions, are patient, have the proper tools/equipment and have the time to do it. If that is not you, than I would recommend Geek Squad. Just know what you are buying and ask a lot of questions beforehand to avoid any unnecessary surprises on the day of install. If you properly manage your expectations, I don’t think you will be disappointed.