Established in 2008
Delighted to serve. Certain to satisfy.
CertaPro Painters of Pearland is the painting company of Certainty. Interior painting or exterior painting, we are certain to exceed your expectations. We are certain to focus on every detail. We are certain to create an experience of positive and lasting value for our customers. Let us show you the impact of our brand of Certainty. We would be pleased to come to your home to review your needs, answer any questions, suggest color ideas, and provide a free estimate - just give us a call!
Additional DBA - CertaPro Painters Ltd. Independently owned & operated.
Business highlights
17 years of trusted experience
Services we offer
Residential & commercial interior and exterior painting, deck staining, stucco repair, carpentry, power washing, wallpaper removal and texturing, popcorn removal & drywall repair.
Description of Work: Painted kitchen and replaced joint and painted damaged spot in living room. Quote included grey primer for kitchen, primer was never used, price never went down. Quote also included paint for living room, ended up using our paint and price never went down. So the price for the grey primer and the living room paint that was added into quote, what did we do? Purchase primer and paint for someone else's job in the future? Also, the owner, Thomas Wilson was involved in quote and came out to get guys started. After that, never heard from him again. Never got a call to see if job was completed to satisfaction, never came by to see how his guys did... nothing. To me that was poor business as an owner. Our living room ceiling looks like crap but we just deal with it. Won't use this company again or recommend them.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
4.0
$570
Response from CertaPro Painters® of Pearland
We are sorry to learn of this client’s disappointment in our work that was completed 3 months ago. The amount of work she requested took less than a day to complete. After the painters were finished, she gave them a check for payment and did not indicate that she was displeased with any of their work at that time. When we started her project, I gave her my card with my cell phone number and asked her to call if she had any questions or concerns. Our National Call Center tried to contact her after the job was completed (as they do with all of our clients) but were unable to reach her. They also did not receive a call back from her regarding the work that was completed in her home. With regard to the paint supplies, the bid was quoted for homeowner-supplied paint for the Kitchen per her request. In the Family Room, she requested we only do touchups where the ceiling was repaired. She also found that she had leftover ceiling paint from when the ceiling was painted previously. We did use her paint as it allowed for the small touch up areas to better match the rest of the ceiling than would patches made with a different batch of paint. Since opening our doors in 2008, we have completed more than 1000 jobs. 94.6% of our customers that responded to our surveys indicated they would refer us to friends or neighbors. It is unfortunate that she experience was not the positive experience typically enjoyed by our customers. We are easy to reach and very responsive if ever a customer shares with us that there are areas in our work that need to be touched up after the work is completed.
Debra H.
03/2012
5.0
interior painters
+ -1 more
Great
Description of Work: Very punctual, quality work , uses Sherwin william Paint, excellent price
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Interior Painting,
Exterior Painting,
Drywall,
Pressure Washing,
Doors,
Cabinet Refacing and Refinishing,
Unfinished Carpentry,
Stucco,
Wallpaper Removal,
General Remodeling,
Interior Design and Decorating,
Patios
FAQ
CertaPro Painters® of Pearland is currently rated 4.9 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 5:00 PM
CertaPro Painters® of Pearland accepts the following forms of payment: Check,MasterCard,Visa
Yes, CertaPro Painters® of Pearland offers free project estimates.
Yes, CertaPro Painters® of Pearland offers eco-friendly accreditations.
No, CertaPro Painters® of Pearland does not offer a senior discount.
No, CertaPro Painters® of Pearland does not offer emergency services.
Yes, CertaPro Painters® of Pearland offers warranties.
CertaPro Painters® of Pearland offers the following services: Residential & commercial interior and exterior painting, deck staining, stucco repair, carpentry, power washing, wallpaper removal and texturing, popcorn removal & drywall repair.