Air Specialist

Our A/C wasn't cooling. Our specialist, Scott S., came out and checked everything and got us working again. Scott is very professional, polite and exudes top notch customer service. We are very pleased with Air Specialist and our specialist, Scott S.

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My first contact with Air Specialist was great. Phillip John came out to my house to inspect and service my A/C unit. I told him about a room not getting enough cool air. He suggested closing some vents to a couple of unused rooms that were on the same duct line. He also suggested adding duct work to create a straight line to that room if closing off the vents didn't do enough. Phillip was very professional and he educated me on my system and how it works. When he left I was extremely happy. After a couple of weeks I decided to have the duct work installed and he quoted me 219$. I set up an appointment and took a day off of work to have the work done. Around 2:30 the dispatcher called me to tell me that the technician was on his way. Ten minutes later I got a call from someone in the office saying that due to a mix up the technician did not leave with the equipment needed to do the work and they would have to reschedule. I lost a day of work due to their mistake so I was extremely unhappy. When I expressed this to the lady she shrugged me off. I told her I would have to think about if I wanted to have the work done by them and she flippantly said OK. After cooling off I called the next day and spoke with another service rep named Allen. He was great! He expressed his understanding of the inconvenience and sincerely appologised on behalf of the company. His acknowledgement went a long way to making me feel better. We scheduled a time for first thing in the morning to have Phillip John come back out. Unfortunately due to a scheduling conflict he was not able to come; instead another technician, Paul, came out and did the work. He was very nice and professional. He was in and out in 30 minutes! There was more air but it wasn't as cold as the rest of the house. After contacting Air Specialist they sent Phillip John out again and he took a look. He did some adjustments and it increased the air flow. He then talked to me about air returns and educated me some more about how A/C units, returns, etc. function together. The room is much cooler and I am satisfied. I rate an A+ for Phillip, Paul, and Allen but the other two ladies I had to deal with really caused me a lot of inconvenience and frustration which brings the rating down to B. Because of the great work done (and really that is what matters most in the end) I will use them in the future for sure.

Air Specialist technician evaluated our old AC system because it stopped cooling.  The unit was circa 1991, so it was time to replace.  The tech recharged the old system so it would cool until the new system was installed.  Cost of the initial service call was deducted from the cost of the new system.  The technician and installers showed up as scheduled, and we were contacted about 30-45 minutes before their arrival.  The crew took extra care to keep things clean during the service, and during the installation of the new system.  We thought the pricing was very competitive. 

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The technician arrived within specified time window and called 30 minutes before arrival. He was very professional and helped immensely. He diagnosed issue with ac unit and discussed option. We thought our warranty wasn't valid anymore but he checked with main office and verified we did still have warranty. He then coordinated repair visit next day. So the tech saved us about $2000 by checking to ensure our warranty was still good. The repair occurred the next day and the two gentlemen were friendly, professional and work was completed quickly. My only issue is that when repair was scheduled it was scheduled 11-2 but at 2 no one had arrived or called. I know repairs can take longer than expected and things get backed up but I felt someone should've called to let me know. I called at 2:30 and was informed that techs were a little behind but they would get work done that day. The techs arrived a little before 6 pm. Again just let customer know, this didn't impact me much since I'm stay home mom but someone who works would have been.

That was the only time that I have used them but I would probably use them again.

I checked around for competitive pricing and AS was very competitive. This company is well organized and their HVAC specialist Dustin Harris answered all my questions accurately and professionally. The main reason I went with AS is because Dustin explained all the available options in full detail and allowed me to make an intelligent decision. I would use AS again and will recommend to anyone needing HVAC repair or replacement.

After talking with several companies about purchasing a new A/C and furnace, only the representative from Air Specialist really listened to our needs (one room not cooling enough, etc.) and gave us a solution, whereas the other companies did not.  Naturally, we went with Air Specialist and couldn't be happier!  They provided a great product and excellent service.  Everyone was very professional and informative, and we highly recommend the company.

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Technician was prompt and professional.  He diagnosed the furnace problem and discussed the issue/cost with me.  We already knew what was broken and  he diagnosed it correctly.  The new part was delivered to him fairly quickly and he installed it.  We discussed the proper cleaning and maintenance of the system and he indicated that our system was clean and had been maintained well.  They do offer yearly maintenance programs that were reasonable, however the man of the house does that himself as he is knowledgeable and experienced. The tech wore booties to avoid tracking outside debris into the house - I really appreciated that.
I was very satisfied with their service and cost and would not hesitate to use them again.

We called Air Specialist when another company we originally hired completely messed up the job we asked them to do. The previous company failed a city inspection and that is when we had enough and looked for another company.  We called Air specialist who came out and fixed the mistakes of the other company AND their total bill was a lot lower!!  They were on time and very professional.  They answered any and all questions we had and when a couple of other issues came up, they came out right away and fixed the problem.  I can't say enough about them.  I recommend them to all my friends and family and I wouldn't call any other company for my air and heating needs. 

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He performed the scheduled maintenance and found that the specialized light that we had purchased for allergies was no longer working, but still under warranty, so it was replaced for free.

We received a $25 gift card in the mail from them, so we received an additional $25 off of the regular scheduled maintenance. From the time we used them to install our new AC through all these years, I find that their prices are very reasonable, they are extremely professional and we are very pleased with their service.

Cleaned air ducts and added the knight light

The salesman quoted me the unit I wanted, and at a fair price.
The installers came the next day with the new equipment.  The new evaporator and fan are slightly larger than my old units, but the installers managed to fit it into my attic. 
I am enjoying cool indoor air, and my electric bill is significantly less than last year's bill.
Overall, very satisfied.

They got it done in one day and they were very professional. They followed up with couple of issues that I had pretty quickly.

They did a good job. The heating portion of the unit was what failed. The house was cold and we were calling around trying to find someone to fix the unit. He put forth the extra effort to find a unit and to get someone to the house to put in the new unit.

Called them, they came same day.  The technician tests the temperature drops across the a/c units and found both upstairs and downstairs units to not be cooling properly.  Another company I had out (see my other reviews) said the TXV part was bad and the systems were leaking, this technician spent 45 minutes with his leak detector and went all over the pipes, coils and evaporators and did not find any leak.  He attached his gauges and said the units were only providing minimum cooling and were low on Freon.  He added Freon to the proper sub-cool rating for the units. He gave me the paperwork with all the various readings and said there were no mechanical or parts that needed replacing and the 'other' company should have known that
My daily electric bill went from $12 a day to $6-8 a day (love the smart meters where you can get this), so in one month the money I spent will be recovered by a much lower electric bill.
In all a very good visit.

Air Specialist is beyond professional. From their sales people to the actual installers everyone is very nice and courteous. Jeff came out and provided us with three different quotes for three different options. He explained the differences between each, but did not try to persuade us one way or the other to spend more money. He just simply explained what was what and which would work best based on our current needs. He took all my calls that day after the consultation to answer any questions we had and coordinated getting the install set up.
We live in a town home that is attached on one side and it is unique in that the only way to the back is through the front door. So when the install people showed (15 minutes early might I add) they did have to spend some figuring out how to get the old unit out and the new unit in. Mind you it was July 3rd, but regardless they spent all day to make sure the job was done right. They ended up having to take the old unit apart and carry it out in pieces, then take the new unit apart, carry it up in pieces and then put it back together again. Alex and his crew worked from 8:45am-7:30pm the day before a holiday weekend. When they finished they cleaned up and asked if I had any questions. 
 We will have to install our downstairs system in the next few years and without a doubt I will contact Air Specialist.

Awesome Job, I'd use them again.

The air quality and electric bill has never been better!!