We are a chemical maintenance service, specializing in residential swimming pools. Each visit, our technicians test your pool water chemistry, and add all the chemicals necessary to keep your pool clear and algae-free. We save you time, money, and hassles: after all, it's your swimming pool, not your science project!
Business highlights
22 years of trusted experience
Services we offer
We offer pool chemical maintenance, including maintenance of pools equipped with salt systems.
Services we don't offer
We focus exclusively on chemical maintenance. We do not perform repairs, cleanings, or pool renovations. We do maintain close association with a network of companies offering those services, and we can refer you to quality professionals if you require service beyond chemical maintenance.
They were on time every month, my pool never turned green since we hired them. They took care of the algae issue on the side of my pool. They were very good.
Description of Work: Pool maintenance
Rating Category
Rating out of 5
Yes, I recommend this pro
Gary R.
04/2017
1.0
pool cleaners
+ -1 more
Haven't heard back from Pelican
Description of Work: We have used Pelican Pool Service for almost a year and the service has been great until the last three to four weeks. Haven't seen them or received their checklist that they leave after servicing your pool for at least a month. We pay them a monthly fee to treat the pool weekly during the summer and every other week during non-summer months. Algae started showing in our pool last week. Called Pelican and left a message on 4/15/17 to let them know. They called back on Monday 4/17/17 and said they would send someone to check it out. It's Friday night 4/21/17 and Pelican Pool Service hasn't been to our pool or tried to contact us. I spent part of last weekend scrubbing the pool and it looks like I will doing the same thing this weekend. Hopefully, Pelican will respond and get our pool treated correctly. Until then, I cannot recommend them.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Michelle W.
03/2017
5.0
pool cleaners
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$76
jason B.
04/2015
2.0
pool cleaners
+ -1 more
He is terrible. He last came out last Thursday, but he is supposed to come out this week. He charges $70 a month. They don't do what they say they are going to do, and they don't come when they say they are going to come.
Description of Work: I use Pelican Pools. They keep the chemicals in balance, and they are obviously out of bounds now.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$70
Response from PELICAN POOL SERVICE
The customer had his pool replastered. After replastering, he neglected to follow his replasterer's instructions concerning refilling the pool: he removed the screen from the fill hose, because it was "filling too slowly." He allowed the hose to sit directly on the pool surface. The constant flow of water against the plaster left a deep erosion in surface. The metals deposited contained in the unfiltered fill water left the pool covered in stains. We made numerous attempts to rectify the problem, including adding stain treatments. The customer was not charged any additional fees for any of these products. While I am sorry that he is unhappy with our service, I stand by what we did for him. We serviced this pool for the homeowner for two years, without incident. We serviced the pool for the previous homeowner for nearly fourteen years, again, without incident. The problems the homeowner describes are connected to his failure to follow instructions on handling refilling the pool after replastering, not to the weekly chemical services provided by our company.
NORCA G.
12/2014
5.0
pool cleaners
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$72
Dwayne H.
09/2014
1.0
pool cleaners
+ -1 more
the last 3 weeks the pool looks like a frog pond because it is so green. they have been notified to come out and take care of it after the weekly service. they will not return a call nor send someone out to correct the problem. and this week they did not even show up I would not recommend them for the job!!
Description of Work: provider is suppose to come out every week and treat the pool with chemicals to keep it looking good
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$55
Response from PELICAN POOL SERVICE
We have serviced (Member name removed) pool for more than three years. I can assure him that the last thing we want is for him to be looking at a "frog pond" in his backyard. We will do everything necessary to restore his pool to an acceptable appearance. In addition, I will make sure that he receives compensation, in the form of refunds or credits for future service, to make up for the last three weeks. We are closed today, but tomorrow morning, I will investigate his complaints of non-responsiveness. I will also make sure that a troubleshooter is out at his house on Monday, in addition to his regularly scheduled service visit. We have had an unusual amount of rain the last few weeks, which is surely a contributing factor in the pool's present appearance. It may be that his salt cell is malfunctioning, which coupled with the rain, would cause the pool to be green. My first thought is that if there is indeed an equipment malfunction, our technician should have noticed it. We do not require our customers to sign contracts: their continued patronage is completely dependent on our job performance. I can certainly understand if (Member name removed) frustrating recent experience prompts him to look elsewhere for service. I can assure him that we will set things right with his pool, and should he choose to remain with us, he will not be disappointed.
Alan E.
01/2014
5.0
pool cleaners
+ -1 more
I've used Pelican Pool Service for several years to add chemicals to my inground gunite pool. During daylight savings time, they come every week and when time falls back, they come every 2-3 weeks. They have responded very fast to any problems or concerns that I have had.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$68
Susan H.
07/2012
5.0
pool cleaners
+ -1 more
Great service!!
Description of Work: I used Pelican for years for my pool chemical service. I only switched because I wanted a complete weekly pool service. My pool always looked great!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$65
Patricia R. D.
04/2012
5.0
pool cleaners
+ -1 more
I would recommend them. They are reliable and friendly. They are prompt, as well.
Description of Work: This company put in the chemicals for my pool. They were keeping the water balanced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Stephen S.
02/2012
5.0
pool cleaners
+ -1 more
Very good, reliable swimming pool maintenance service at a fair price.
Description of Work: I have used Pelican for weekly in-ground swimming pool maintenance for several years now. They are knowledgeable, friendly, and reasonably priced. This is my first pool, and they were very good about explaining how things worked and what I could do on my own to keep everything operating properly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
SHERRI M.
03/2006
1.0
pool cleaners
+ -1 more
It was difficult to get them to come out and they would miss appointments. I would ask them to do certain things and they wouldn't, even if they did show up. They were costly, like $50 a month just for chemicals. The price was way too high for what they did. They were in and out in 5 minutes.
Description of Work: Pool service & chemical treatment/balancing.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$50
02/2004
5.0
pool cleaners
+ -1 more
WE ARE SERVICED PROMPTLY TWO DAYS EACH WEEK. THE STAFF IS ALWAYS FRIENDLY AND IS REASONABLY PRICED
Description of Work: THEY PROVIDE CHEMICALS FOR OUR POOL.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service
FAQ
PELICAN POOL SERVICE is currently rated 3.8 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
PELICAN POOL SERVICE accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, PELICAN POOL SERVICE does not offer free project estimates.
No, PELICAN POOL SERVICE does not offer eco-friendly accreditations.
No, PELICAN POOL SERVICE does not offer a senior discount.
No, PELICAN POOL SERVICE does not offer emergency services.
No, PELICAN POOL SERVICE does not offer warranties.
PELICAN POOL SERVICE offers the following services: We offer pool chemical maintenance, including maintenance of pools equipped with salt systems.
We focus exclusively on chemical maintenance. We do not perform repairs, cleanings, or pool renovations. We do maintain close association with a network of companies offering those services, and we can refer you to quality professionals if you require service beyond chemical maintenance.