Mission AC, Plumbing & Electric South Houston

We got a real young worker from James Plumbing Co., although he was supposed to be real knowledgeable and all this other good stuff, we thought he was too high. He kept having to make trip charges, because he had to go back to the warehouse and it was $10.00 every time he had to go back to the warehouse, if you didn't have a right part. They charged us for that. He fixed the problem. On one thing, he said, I can't do it, unless it's going to cost you -- and that would have been an astronomical on that one too. So we only let him do one other thing. It did fix the problem, but I won't say it's the best thing that I've ever had done. He was way too high, also. Because what he did would not have cost nowhere near over $300.00. All he did was replace the valve stem within a water closet in the shower. There's no way. He didn't leave me the box to the new part. He didn't leave me my old part. He didn't ask me if I wanted him to. He changed the flapper in a toilet, which was like an $8.00 part. He was going to charge me $75.00 to do that. That's too much. I know how much that is. Everything was just way too high.

Service man came within 15 minutes after call. Got right to work and fixed both my issues in a short period of time. Was very pleasant and knew what he was doing. Gave me some helpful information for replacing future faucets. Fee was very reasonable and asked me about a coupon offer that they had on the new phone books. I had kept the coupon, but had forgotten about it. Got to use the coupon and received discount on cost. Really appreciate the friendly service. Will definitely call again when the need arises. Have used James Plumbing for years, but checked with Angie's List to see how their ratings were and compare to other local companies. Still chose James Plumbing. Glad I did.

The job was done on time at the price given at the first visit

Our house was built in 1975 so the water pipes were made from galvanized steel which rusts and corrodes over the years. We got 4 bids from companies on Angies List. The company we chose, James Plumbing was not the lowest nor the highest but explained the process to us in greater detail and was honest with us about the time it would take to get the job done right. Other companies promised to have it done in one day, and because we have had previous remodeling experience, knew that this was almost impossible to accomplish. James Plumbing emailed us links to websites so we could see the products they would be installing. They told us at the outset that it would be approximately 4 days and they were right on schedule. They brought their material and equipment out on Monday 05/13/13 and finished about 11:00AM Thursday 05/16/13. They cleaned up after themselves each day better than any other construction people we have ever used. They even put a special film over my hardwood floors so they didn't get damaged. The sheet rock they took out was minimal and they insulated all the water lines so we don't have to worry about them freeziing. Their job included a new water heater as well and they flushed all the lines and made sure all the faucets were clear of debris before they left. The techs were knowledgable, professional and courteous. The owner, Mr Sam James, was here every day checking on the progress and after they were all finished, he came back and photographed all the work. We are extremely pleased with both the workmanship and the service and will not hesitate to use them again.

James Plumbing is honest and they did a fantastic job. I am thoroughly satisfied and I had no complaints. They did a very hardworking job.

They were on time, cleaned up after themselves, and did a very competent job. I'm satisfied with the price and quality of their work and would use them again.

The shower was our main concern, and we were talked out of having it repaired because it wouldn't fail for them and we were told it would be very expensive. Not long after the visit, the problem returned and began on another shower as well. The toilets were spraying the undersides of the lids and the water was running out from that. That problem was resolved, but the new hardware caused our toilets to run constantly. All day and night we would hear periodic water running in the toilets to catch up with lost water. We felt like we were almost in a worse condition than before they came out.

We had a number of small problems we wanted addressed in our 60 year old home. Frank did an outstanding job for us and we plan to call James Plumbing again when we are ready to replace a toilet and our water heater. We have complete confidence in James Plumbing.

I had called them previously to unclog the toilet. When the work was completed, I asked the price of installing a new toilet.since this was a recurring issue. I was quoted $400.00, for installation and toilet.When I called early Monday morning (several weeks later) I was told it would be sometime later that morning before someone could come. About 11:00 the plumber and his assistant arrived. I showed them what I had purchased and was told these were excellent products. The toilet was top of the line, and would have no issues with it. As they began to unpack everyhting, I had to ask for a quote. They ddi not volunteer it. When I asked about warranty of their work, I was told it is warranted for 1 year. The quote I was given was to be somewhere around $900.00 to $1000.00. The job took about 3 hours to complete. The final bill was $650.00, and there was a 5% off coupon from Angies list. It is exactly 9 days later from when the new toilet was installed.The toilet is clogged, I have been unable to unclog it. I called this morning at 11:30, explaining what the problem was and that I needed them to send a plumber back to my home. They took my number, and said they'd check. 2:00 they finally called back, just to say they were going ot see if they could get someone out. Nobody came today, nor did they bother to call to keep me posted . I am very disappointed with the lack of professionalism and lack of communication. I will not use them again.

Overall I am very satisfied with my experience with James and would definitely recommend his services to everyone.

I covered most of it above but it went very well and the job was done thoroughly.

..They were quick and professional. The main guy even came inside and asked if there were any other problems in the houseafter they were done. I pointed out that the main bathroom had a slow faucet that was all the way open at the valve. He got his tools out and in a few seconds made an adjustment that doubled the flow rate. I asked him what extra I owed him, I had no problem paying for the improvement. He said not to worry about it

Exceptional -- very professional and goes out of the way to make the customer happy.

These guys did an excellent job. I had a small (less than 2 gph) leak on a PVC line that was tied into my main water line. I searched for the leak myself to no avail. I called up James Plumbing and scheduled an appointment. They arrived right on time. I showed them everything I new about the problem and they began to look for the leak. It took a while, but they found it. These two gentlemen worked themselves to death hunting this problem. They ended up removing over 10 feet of shrubbery to find it (not to mention all of the mud and dirt). While they were here I had them do a couple of quick miscellaneous jobs, which they quickly jumped on. I was very impressed with their professionalism and responsiveness. I would definitely hire them again.

James plumbing did a great job. My sewer line detached itself from the city main. James plumbing did all the leg work in calling all the right people to mark any underground obstructions. The sewer line was about three feet deep with lots of roots from a nearby tree. It was hard digging but they kept at it and got it fixed.

I specifically requested this company after botched up jobs from local services. the professional service that was given, was unbelievable. It was a shame that I had to call 3 companies prior to finding one that was affordable, professional, courteous, and worked with my schedule. I do believe that this is because this company was started over 50 years ago and continues to be maintained and owned by the family members that retain the values and committment that the original owner, Sam James, now deceased, instilled. I would never use another company for my plumbing work. Mr. James's son and daughter continue the integrity that make this business the success it is today.I would recommend them to everyone. The plumbers were professional, timely, and very good at explaining the issues in 'lay terms'. They will always be my plumbing compnayKJ

Well, I found out what was wrong and it cost me nothing. But that is all that happened. There was no pressure to fix the leaks right then; he understand that it was the week of Christmas and I might want to wait until after Christmas to have the work done.

Exactly like Sam James said it would. On time, and done in the estimated time frame he gave.

They were wonderful. I found out in the morning that our water heater was dripping. My husband was out of town. He found them on Angie’s List, contacted them from where he was. They came out that day and repaired it. It was wonderful. I was concerned that the leak would get worse and we would have all sorts of damage but they just were very on top of it. I liked that they were such quick responders and they were very courteous and tidy. I would use them again in the future.

We have used them twice and they are wonderful. They were prompt, honest, thorough and knew what they were doing. They were very quick and I recommend them for anything. They did an excellent job and I will use them again in the future.

Woke up in the morning to find water dripping from the ceiling and a wet spot in the carpet. I found and isolated the leaking pipe in the the attic. Called the company and provided my information to the receiptionist who told me a technician would call me ASAP. About 15 minutes later, a technician called and asked more details about the problem. He was at my house 10 minutes later. The technician was very polite and professional. He put a clamp on the pipe where the leak was, and placed additional clamps were he observed corrosion in an attempt to prevent another leak. (He didn't have the materials or assistance to replace the pipe at this time) He provided his recommendation and gave a reasonable estimate. From leak to repair took approximately 1 hours. I was truly amazed by the company's quick response and professional technician.

The drain was unclogged within 30 minutes of the plumber's arrival. It was a success.

I called them at 8 in the morning on a Saturday and the pipe was repaired by 10:30.

He completed the work in a relatively short amount of time. We were very pleased about that. This was approximately a month ago. We actually had someone come out again today for another issue and received the same great level of service!

James Plumbing came when they said they would and cleaned out my kitchen drain quickly and thoroughly. They were professional and friendly. I appreciated it when he said his boots were muddy and didn't want to come into the house unless it was absolutely necessary. He went into the back yard and completed the drain cleaning without even coming into the house.