Commercial or residential, we pride ourselves on complete client satisfaction. Extremely competitive pricing on all projects - large or small. Granite countertops, wood flooring, tile and more. Free estimates. Call today!
Business highlights
16 years of trusted experience
Services we offer
Granite countertops, custom cabinetry, custom tile work, tile flooring, tile backsplashes, hardwood flooring, laminate flooring, carpet, Large or small custom kitchen or bathroom full remodels.
Description of Work: Had kitchen countertops replaced. Workers brought their children to the jobsite. Workers did not properly reconnect the icemaker fill line which resulted in water damage to the dining room laminate floor. I called Enchanted Granite owner / manager and he said he would send someone out. No one came. Called numerous times and usually they did not return my calls. They finally got tired of me calling and the owner told me I might as well file an insurance claim on my insurance because they were unable to claim the repairs on their insurance but at the time of signing the contract with them they insured me they were fully insured. I would never recommend them to anyone.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$4,500
Ian B.
09/2012
5.0
marble & granite
+ -1 more
PromptPoliteProtected all surrounding areas from dust and debrisProfessionalGreat value for the money spentQuick responses to emails, voicemails
Description of Work: Upgrade kitchen countertops from formica to granite
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,250
CHRISTINE L.
07/2007
2.0
countertops
+ -1 more
The prices are good, the finished product looks good but the service is terrible. The installation was postponed twice, the installers (on the day they finally showed up) were 3 hours late causing them to have to work into the night, they left a terrible mess, large debris on the side of my house, contents of my cabinets all over the floor, put the seam in the wrong place, didn't install the sink as promised, tossed the hardware for the sink in a trash pile in the garage, unplugged the freezer in my garage to use the outlet and didn't plug it back in, left my sink out on the deck in the rain, and then when I tried to complain after the fact couldn't get a return call until I threatened to dispute the charges on my credit card. Shocker: After that message, I got an email within an hour, but was then basically yelled at in email for even complaining considering that I got a good price.
Description of Work: Removed laminate countertops and replaced with granite.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,150
Response from ENCHANTED GRANITE
This is not a review for our company. We only service residential clients in the Houston area. She must have us confused with a differenct company.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Marble and Granite,
Countertops and Backsplashes,
Kitchen and Bath Remodeling,
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Ceramic Tile,
Carpet Sales and Installation,
Cabinet Making
FAQ
ENCHANTED GRANITE is currently rated 2.7 overall out of 5.
ENCHANTED GRANITE accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, ENCHANTED GRANITE does not offer eco-friendly accreditations.
No, ENCHANTED GRANITE does not offer a senior discount.
No, ENCHANTED GRANITE does not offer emergency services.
Yes, ENCHANTED GRANITE offers warranties.
ENCHANTED GRANITE offers the following services: Granite countertops, custom cabinetry, custom tile work, tile flooring, tile backsplashes, hardwood flooring, laminate flooring, carpet, Large or small custom kitchen or bathroom full remodels.