ARTURO'S POOL PLASTERING INC

Description of Work: Pool redone

Description of Work: They showed up on time to do the job -- fast (and wanted payment even faster) -- stuff was left strewn all over the yard. No instructions what to do -- nothing. Kept having to email owner, or call her. She acted as though I were stupid to have to ask. Little did I know, I had to brush the walls daily for several days, no one had told me this. Then I noticed all kinds of discoloration (used the diamondbrite stuff). It was badly streaked, just looked horrible. Called to let them know and she she sent her son. I started telling him the places where it was badly streaked and he started yelling at me and very condescendly said mam you don't have to get all worked up about this, I will fix it. I had not raised my voice, nothing. Just pointing out where the worst areas were. They brought a pump out and put something in it and left the pump hooked up for about a week. It looked a small bit better, but not much. They came to take the pump out and he again looked at the streaks. I by then had hired someone to take care of the pool. Art (the son) would talk to my pool guy, but not me (which was fine with me)/ He must have been disciplined by his mother because he was somewhat nicer bu no smarter. His mother called and said to tell him to go get some soda and put in there. He disputed to me and my pool man anything his mother would tell him to do, like she does not know anything (same way he treated me). He told us that he has a business to install pools (bless your heart if you hire him for anything) not repair them or do what his folks do. He put this stuff in and said to leave the pump running overnight. The filters immediately, within minutes, plugged up -- the filters had to be changed daily. I hired it done several times and had them come to change them about daily. Art took the filters out and soaked them in something and just threw stuff in my yard connected to my water hose, he just did not care, did not want to be there and wanted the world to know. That did not work. Nothing worked that they did and having to deal with Art was a nightmare just to have to report he was going to have to come back again. Finally, my pool man felt sorry for me that I was having to deal with this incompetent company that he made a deal with them to sit at my house and change the filters everytime they clogged up until they started being clean. Plus they did reimburse me for the times I paid him to clean the filters. It finally got cleared up. I thought I was done with them -- but no --------- they were to replace the weir doors (flappers to skimmer baskets) ... had to wait forever for this and had to keep calling. They replaced one and it was fine but the other one was different. So now it's May 15, 2016 -- 3 1/2 months later and I still do not have the other one -- the have left five or six here and she called last week for me to open the gate and let Art come install it (that my pool guy is wrong in saying it did not fit). I emailed her back immediately and told her I needed a time frame as my best friend is on hospice and I go sit with her and I would come open the gate but with a pool back there there is no way I could leave that gate just open. Never hear a word from her til she emailed that Art was her but I was not home. I told her to look at the email from early morning. Every single time they came here they just showed up, like I was just supposed to sit here and wait for them with no text, phone call, email, nothing -- not even a date. Just would show up and then be told well we came but no one was home. She then told me that I taught her a lesson, to never do something small as a favor. WHAT. Part of a contract is a "favor." The weir doors were part of the contract, part of the repairs. No favor. In the contract. This has been a nightmare from h*** dealing with these people. They are in Pasadena and I am in Spring and I heard that a couple of time. If you cannot service a job, why bid on it and accept it. Their bid was in the middle of five bids I had and I liked Nellie immediately. Her mother was ill and not expected to survive and my best friend was in the same condition. And I was the age of her mother, so I took a liking to her and have been very patient (3-1/2 months tells you so) so she could deal with her mother's illness and passing. But not once have they been considerate of me sitting with my bestie or before she was on hospice, taking her to lunch etc. I was to just sit here and wait for them to show up, which I did not. I did not even know the date they were to show up. A nightmare from h*** and no one in their right mind should hire this place, in Spring, Pasadena or anywhere else. Their business acumen sucks big time and her son is so into himself, knows it all (even as to his own mother) and talks down to people in a big way, both me and my pool guy. They are horrible.

Description of Work: THEY WERE HIRED TO REPLASTER THE SWIMMING POOL.