Roberts Custom Painting

unknown

I would like to review my bid experience with this painting company.. I called to ask for a bid on June 3, 2013. A nice fellow came to look at the house on June 7, 2013. I gave my phone # and email address on the initial call to request a bid and gave those again to the fellow that came to the house. I hadn't heard anything by June 14, 2013, so I called to inquire about it. The lady that I talked to took my contact info again and said she would find out about it and have someone call me. I still hadn't gotten a call or email by the morning of July 10, 2013, so I called again and spoke to the same lady and explained that it had been more than 1 month since the fellow came to the house. She took my info yet again and said she would check on it and call me back. I didn't get a call back that day, so I called again early afternoon July 11, 2013 and got their answering machine. I left a message with my contact info and asked for the bid. I also called the owner's cell that is listed in the business card the fellow gave me when he came to the house. I got voicemail. I explained that I'm having trouble getting a bid, left my contact info on the message. I called again the next day July 12, 2013 early afternoon and got the answering machine again. I, again left a message with my contact info. It's now July 17, 2013 and I have had no call or email from anyone at this company, and yes, I've been checking my spam folder for emails. I've given them my contact info 7 times and haven't heard a word from them. They came recommended to me by my realtor and others, but I feel compelled to tell other Angie's List members about my frustratingly negative experience with this company's service. So, as you see, I cannot review the actual work they might have done because I cannot even get a call back to see what they might charge for their services. I can't remember a time when any contractor has treated me so rudely.

I LOVE my "new" kitchen. We are doing an extensive remodel and are serious DIYers, but last winter I knew if we waited for us to get around to painting the kitchen cabinets we wouldn't have a complete kitchen for 6 months... we had old wood cabinets from the 80s, very solid but simple and we wanted them sprayed professionally so the paint would stay on and not peel, etc. The price was VERY reasonable. We did a lot of the prep work as we had been working in the kitchen for a year, building some new cabinets were needed, modifying old cabinets, adding lots of molding and detail, etc. But there was still a lot to do. They came in and sanded down the cabinets we hadn't gotten too, caulked for a full day, taped off the other rooms and protected everything as needed, sprayed a great coat of primer, and then sprayed 3 coats of paint. I wanted 3 because I didn't want any wood bleed through, and sometimes 2 just doesn't cut it. We went with oil based paint, and I like that Roberts was really honest about what new/old products worked best for a kitchen like ours. We wanted oil base because of the hardness it cures to, but were open to using new products if there was anything as good out there. The only minor thing that happened is that the last coat of paint on the cabinet doors didn't seem to cure as fast and a few of the doors stuck to the surface they were laid on to dry. We had some molding laying around the house and the painters used that to hold the doors off the floor to give maximum drying power. IF we had even mentioned this to Roberts, I know he would have sent himself or his guys back to rectify it... but it was 3 doors, and being DIYers we just fixed it ourself. It isn't like we didn't have other work to do in the kitchen for other things when they were done - so it was easy. There were a few questions and such during the job,and he or his employees responded well to our suggestions or preferenced and were very professional, they aim to please. The only thing I would do differently is that if they wanted to lay the doors on anything for the final coat, I would make sure the outside surface was painted last and left face up so any sticking would be on the unseen interior door surface. NOTE - we paid for paint separately in order to really control costs, so price doesn't include paint which was about another $600 - for premium Sherwin Williams oil based paint. We went with the best, didn't skimp. Oh, and they also patched drywall and retextured the ceiling, and the texture was such a perfect match to the old ceiing even we can't see where they started and ended. Great job, a small job

I had to end up sending a letter to the company after the majority of the work was done. Work started on Dec. 26, 2012 and as of, Feb. 17, 2013, I'm still waiting for it to be completed. Before the work was finished, they requested payment in full. The bill they submitted to me was more than 120% over the estimate! The estimate was for $5,000 and the bill was for $11,625! I bought almost ALL the supplies except for paint and trim. I did add some extra little jobs and according to the itemized jobs list they sent me, I added $945 to the original estimate. Of course, I threw a fit and by pointing out some errors and asking for a reduction, my final bill was for $9,330. I let them use a trailer my husband owns, so they could pile all the debris up in one spot and make it easier to take to the dump. It is still sitting in my front yard, because they never took all the garbage to the dump. There was trash left in my garage and on the back porch. Paint spills are still not cleaned up. Cigarette butts were discarded in the back yard, front yard and garage. I had to pick those up. The bathtub in the master bathroom was painted white (it was black) and the touch-up paint they used for some places they missed when the painted and for a big chunk chipped out of the bottom is gray! I've had this company do four or five jobs for me, but this is the last one. In every other instance, the estimate given was the ending price. I never had any surprises. But now, after what I'm going through with them, I wouldn't recommend them to paint a doghouse. I can no longer trust them. The company is shady and I will no longer do business with them.

They were very quick .They got in here and they brought a crew van and got it done.