Poppy's Rv Repair

The owner had already been out to review the situation so he could order parts only after promising to come with several no shows. When he finally arrived the weather was extremely bad and although I had asked him to look at several items the only issue he appeared comfortable with attempting to resolve was the plumbing valves and fittings. After completing the repair he did not even take time to check and see if his work resolved the issue. Upon asking about other items that needed attention he decided that I needed to figure those items out myself. One was a faulty thermostat. He left after receiving full payment by check. Within roughly forty-eight hours while showering a hose blew off the water heater. I contacted his office(Wife) and stated that there was still a problem and we no longer had no hot water. She stated that it would cost me another service call for her husband to come out no earlier than a week later. When I became more insistent she proceeded to tell me that my attitude was poor and hung up on me. It is my contention that this service company and parts department are under-qualified and charge excessively due to the circumstances of each client. The owner's wife even informed me that other dealers would not deal with me because I was too demanding. Please stay clear of using this RV Repair service. I have since taken my unit to Fort Worth and had a more pleasant experience.

Well, This guy is super busy, I get it. But if he is so busy that he cant get to customers for months down the line he needs to hire some help. If your AC or Heat is out, he will get to you in a couple of days. Anything else, you can forget it for months. He gave me an estimate on replacing the front cap of my roof, but cant do it until August. Back in NOVEMBER Poppy started working on this unit. Has had to come back numerous times to rework it. Don't know why when he went into the unit the first time, he didn't fix everything that was wrong. So far, he has replaced something to do with the heater, cleaned the unit, replaced the cooling motor, replaced the thermostat, and it still doesn't work right. Every time he comes it's at least $400.00.