Total sham, Scheduled nearly a month in advance, for Monday, no show on monday, rescheduled to Tuesday at noon. no show.. finally showed up at 1:30, then tried to hijack us for $679 for a 1500 sq ft house that he charged us less than $250 for prior. This time house was empty.. so no furniture to move. total ripoff.. DO NOT USE!!
Description of Work: CARPET CLEANED
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Louis H.
01/2017
5.0
carpet cleaners
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Bob F.
08/2016
5.0
carpet cleaners
+ -1 more
I was very pleased. Shane and Pat were prompt, efficient provided a very good service. Yes, I will use them again.
Description of Work: Cleaned my carpets.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Cynthia O.
05/2015
2.0
carpet cleaners, upholstery cleaning
+ 0 more
The first time I used this company about 6 to 8 months ago (when the owner himself came, I think), my experience was an A. They got all the small spots out and everything looked great. This time, two techs came in and tried to sell enzyme and scrubbing. Since it had only been a few months since my last cleaning and my carpet was <2 years old, I told them I didn't think that was necessary. They basically said that many stains don't come out without the extra service. Anyway, they rushed through, and sure enough, not a single spot I had noticed before was out. If there were two problem areas in a room and that's why I wanted that room cleaned, those weren't done. These were regular, everyday spots that should've come out. Basically, I felt I wasted my money. I called the office back, and the techs returned within 30 minutes or an hour and spot-cleaned a few spots--and then proceeded to tell me that since we live in a nice house they don't understand why we don't just take "good care of our carpet," i.e., get the full enzyme and scrubbing. They implied that the "basic" service I got,, the Groupon rate, wasn't full service and I couldn't expect much from it. They quoted prices from other companies. They indicated they have to keep moving and don't have time to treat every spot. They were very unprofessional and borderline rude. Clearly, they pegged me as a not-important customer and a problem in their side. When they left both times, they didn't even say goodbye. I saw a similar review from another person, and I imagine we had the same techs with the same attitude! I understand that the Groupon rates are low, but both times I had this company out, I also had other services done. If the price is too low for them to pay their people, then they shouldn't offer the deal.
Description of Work: Clean 6 rooms and a chair.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$170
Steve G.
12/2014
5.0
carpet cleaners
+ -1 more
unknown
Description of Work: Remove and replace bath floor tile with marble tile and with isolation barrier. They did exactly what I wanted and a better job than the original!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Sherry S.
09/2013
1.0
carpet cleaners
+ -1 more
The service Tech's showed up and immediately began trying to sell me additional products and services. I was told without the purchase of these additional products such as enzyme solution they wouldn't be able to actually clean our carpets. When I declined to purchase the tech. became obviously irritated. The proceeded to "clean" the area's and true to their word the carpets were not cleaned. We were having another service completed while the carpet tech's were here and that gentleman told me after the carpet tech's left that it was clear they were upset and that outside they'd made comments about how customers don't know how much money they lose when they offer deals and that to actually make any money they have to sell additional services. Sitting here watching the two tech's 1 had the acual cleaner and put very little effort into cleaning the carpets just went over each area once like he was doing a light vacuum while the other guy came behind him with a rake type tool. It didn't take them very long at all. I would not recommend this company at all. The tech's I met were awful and the job they did was not worth the money I paid (which according to the tech wasn't enough anyway).
Description of Work: The provider was supposed to clean my carpets.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$83
Response from Carpet Service Express
I am terribly sorry to hear of any poor experience you had with our service. You are entitled to our warranty and would be happy to return at no charge. I will personally return and re clean any areas of concern. My apologies for the technicians attitude and have reprimanded them accordingly. We strive high for every customer to receive excellent service and the results should be the same. I`m sorry for any inconvenience to your valuable time and would be delighted to make it right! My cell 817.498.1207 Hope to hear from you soon! Shane Mcmillen Owner
Kyle B.
05/2013
5.0
oriental rug cleaning
+ -1 more
were able to get out stains and back to me in a timely manner
Description of Work: picked up and cleaned a 10X8 rug
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Byron H.
01/2013
5.0
carpet cleaners
+ -1 more
Showed up on time. Carpet cleaning was well done. Major spots were removed. Got a 10% discount since booked through Angie's List.
Description of Work: Good job.
Rating Category
Rating out of 5
Yes, I recommend this pro
$90
Linda N.
03/2010
5.0
carpet cleaners
+ -1 more
I've known him for a long time and he is very good. The price is also reasonable. He is dependable. He does water remediation and offers services other than carpet cleaning. If you have an emergency he'll come out almost 24 a hours a day.
Description of Work: They did carpet cleaning for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Contact information
7820 Noneman Drive, North Richland Hills, TX 76182
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Water & Smoke Damage,
Flooring Sales and Installation
FAQ
Carpet Service Express is currently rated 4.1 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 9:00 AM - 3:00 PM
Carpet Service Express accepts the following forms of payment: Check,MasterCard,Visa
Yes, Carpet Service Express offers free project estimates.
Yes, Carpet Service Express offers eco-friendly accreditations.
No, Carpet Service Express does not offer a senior discount.
Yes, Carpet Service Express offers emergency services.
Yes, Carpet Service Express offers warranties.
Carpet Service Express offers the following services: Professional truck mounted carpet cleaning,Tile and grout cleaning/restoration,Pet odor removal/Enzyme treatments,Upholstery cleaning,Carpet and Fabric protection,Carpet repairs resretching,Stain removal,24 hour water extraction,Oriental rug cleaning,
Ask for Details.
Contact information
7820 Noneman Drive, North Richland Hills, TX 76182