Brick & Stone Master

The Mason that does the work did a good job. The problem was that the individual that came out to quote the project over quoted THE repairs needED. IN SUMMARY I WOULD NOT TUST THIS COMPANY! I am 71 years old and believed THE person that suggested this company. I MADE A BIG MISTATE. How did this occur? The estimator convinced me that the expansion joints had to be redone. The couple of brick repairs was the reason I asked them to come out. The mason came out a couple of weeks later. I was out on a errand when he got here and stared the work. As soon as I got home I went out to talk to him. HE FLATELY TOLD ME THAT I DIDN'T NEED THE WORK.-THE EXPANSION JOINTS DIDN'T NEED TO BE DONE. THE COUPLE OF CRACKS WAS ALL I INITIALLY I WANTED FIXED. AGAIN I WAS CONVINCED BY A YOUNG MAN THAT I NEEDED THE EXPANSION JOINT FIXED. I appreciated the mason being honest. I called a couple of time to discuss with the owner and had not receive a copy of the invoice. I came home one time and saw someone outside my home. HE WENT OVER TO MAIL BOX AND WENT THROUGH IT (Fed Crime?) I notice a piece of paper in my door. It was the bill. I called to talked to the owner. I tried to explain the problem with his employee OVER QUOTING THE JOB AND INCLUDING ITEMS THAT IT TURNS OUT I DIDN['T NEED DONE (REMEMBER THE MASON EXPRESSED HIS OPINION) The whole conversation he didn't listen but tried to talk over me. I did record it. I tried a number of times to explain the reason I contacted them to fix a couple of cracks (Cosmetically) but was convince I needed other work that was not. I WOULD NOT TRUST THIS COMPANY AND WHAT THEY SAY NEEDS TO BE DONE. THEY OVER QUOTED ME THE OWENER TRIED TO CONVICE ME IT WAS NECESSARY (CONTRARY TO THE MASON) . MY OPINION THIS IS NOT THE FIRST TIME AND WILL NOT BE THERE LAST. I HAVE NOT MENTIONED THE ESTIMASTOR NAME BECAUSE I DON'T WANT TO HURT A YOUNG MAN FUTURE OVER ONE MISTAKE.

Brick and Stone Masters did a fantastic job. They were prompt, knowledgeable, polite and very easy to work with. Matt, the project manager, was very helpful in picking out the stone and did an excellent job in explaining the process of applying the manufactured stone and in mounting the 2 heavy cast stone crown moulding pieces. The proposal he sent us was very professional and stated exactly what was to be done and how it would be done. Ricky and Charlie, the masons, did an excellent job in applying the stone, protecting the surrounding floors and in cleaning up after themselves. The price was very competitive. I had met with many other companies about this project, but most did not come close to the professionalism shown by Brick and Stone Masters. I would not hesitate to use them again.

These guys are great. Did a fantastic job from start to finish. Matt was professional and ensured we were happy every step of the way. Cannot recommend these guys enough!

unknown

Horrible service

Brick and Stone Masters actually came a bit ahead of schedule, which was nice, and they were very good about trying to help resolve our cracking issues while keeping within our budget. There was initially a misunderstanding about how the repairs were to be done, but Brick and Stone Masters readily came back and addressed the issues right away. They paid attention to the details and seemed very dedicated to producing quality work. Our bricks look much better and we are very happy.

unknown

Estimator was punctual and within a couple of days. Repairman took several weeks to start repairs, but they advised me they were booked. Repairs were good and completed within a couple of days.

The salesman was prompt, polite and knowledgeable. The man who did the actual work, Michael, was the same. The brick work is excellent and works seamlessly into the preexisting structures. I was pleased with the price, and the craftsmanship.

I chose a different contractor to avoid involving a third party.

Love these guys! Very helpful when choosing my new mailbox, showed up on time and did excellent job. You would never know it wasn't original mailbox. Very meticulous to remove existing bricks so they could be replaced around new mailbox. Only took a couple hours and cleaned up work area - would never know they were there. Highly recommend this company - GREAT work!

great estimate.

A representative came to the house and gave us a written estimate, Photos were provided to help us select the type of mailbox, and then samples of stone and brick were brought to the house for our selection. The mason visited our home and made an appointment to do the work. He arrived on time, and completed the work as agreed. Michael, the stone mason, was extremely meticulous and talented. His work was beautiful and he cleaned the work site after he finished so well we couldn't tell that he had been there except for the beautiful, new mailbox. We would recommend this company to anyone who wants a brick or stone mailbox installed or repaired.

The company appears to be very professional. Sales Rep made initial visit and due to what we wanted asked Owner ( Bill Schultheis ) to visit, Bill is very professional and experienced. As we discussed the overall remodel he recommended another person he works with from a construction company to do the work other then the fireplace; removing kitchen cabinets, removing cabinets, removing wall, and adding recessed lighting. This person became the interface with Brick and Stone Master and things went well until we fine tuned the details and asked for a lower price. This construction company lowered their portion of the quote and when I asked for a lower price through this person from Stone Master the details were covered but the formal price quote remained the same. I asked the construction company about it and he said he would talk to Bill, no response back from them, I personally called twice and left voice messages for Bill to please call me. Again no response. This all occurred around Christmas. Last week I received a follow up call from the original sales rep ( Mike ) asking if we had decided anything about the fireplace work. If the owner of a company gets offended because a prospect asks for better a better price and does not have the courtesy to return a phone call ( twice ) I certainly would not recommend that company.

My old brick mail box was destroyed when a driver of a chevy pick up truck ran over the sidewalk and head on into my mailbox. I had three estimates and Brick Master was in the middle range of all three. The company had no reports on Angie's List but did have a BBB rating of A+. I had used their services several years ago and decided to have the company do the rebuilding of my mailbox using stone vs brick. The mason employed by Brick Master, Michael, did an outstanding job and took about two days to fully complete the work. His work was simply great and we are very satisfied with the finished product.

The owner was prompt, and provided a clear and fair estimate. They work was quickly and efficiently done. The work area was left immaculate.