The Thoughtful Home

you failed to post my honest review last time - think trip advisor got in a lot of trouble for doing that - siding with the companies - here is your final attempt - i am going legal with this so if you don't post this completely true review....I'll include you in it....I have money to burn for the right thing - this company needs to be stopped........ Worst experience with the worst people EVER. Charged $50,000 dollars here is what I got and I am not exaggerating. Quoted one camera system, installed a camera system half that price with no knowledge or permission. Had electricity shorted out in Bathroom for 3 days, they never fixed the short, only took power from another wall to power outlet - FIRE HAZARD! I have a direct receiver in my theater room that isn't connected to anything. Steve had it installed correctly at one point but joe changed things and it isn't even an option to watch on the control 4 system - yet joe thinks this is correct installation. Holes, BIG holes left in bathroom 12x12 holes I had to pay to have patched and painted - no apology, this is due to incompetance, they ordered the incorrect tv mount but i have to pay to fix it. Steve broke a custom made shudder of $1800 just ripped it off right in front of us. Trash was left for weeks - I had a 110" screen box empty laying in my gameroom for weeks, I had my garage full of all the empty boxes for upwards of a month. Came and went at will - never I'm going to be late or hey I'm going to stay in your house till 10pm...Steve just did whatever whenever. Alarm system had 25 windows wired to one contact...so it would say window open but you would need to look at 25 of them to find it. numerous error messages. Unable to view camera recordings - Joe said he would mail a wireless remote as he had plenty just laying around - Joe will lie to your face to get a dollar. he told us 3 times it was in the mail - how can it be in the mail for 5 weeks. He actually said Steve shouldn't be in houses, he has no customer service skills. well he was in my house.......a month past the supposed competition date and i haven't had one week where things work. My electronic keypad is inoperable - I cannot open or close the door, My door chime is inoperable - I cannot hear when someone is at my door....but joe and stoves response is they went "Above and beyond"....I'm sorry - I want what I paid for - nothing more - and unfortunately for them nothing less - This is a small company of 2-3 men......They must be stopped - they were referred to me and I went with that - do your homework - go with a bigger company that knows control4 and selects product that works with it. I had one thermostat on control 4 and the other 2 not - He actually thought someone would want to control only one thermostat but not the others. They have now insulted my wife almost saying it is out fault they caused damage and things don't work....It's a joke of a company - lies, mis quotes, incompetence - they are way over their head.....I think literally everything has failed except the projector. You've been warned......people who have seen this work will leave reviews as well so you don't think its just one person - I think 40-50 people have seen this work so I'll have them tell you what they saw. If you want a FIRE HAZARD, bait and switch lies to your face about how he is handling this, Lip service....this is your company......if you want things to work with your 50k - go elsewhere.

This experience was a nightmare. Was told it would take a couple of days to a week at the most. Although it was sold as a 2 man job and I was billed for a 2 man job, the ONLY employee in the DFW area, Steve, was the only person on my job consistently. He had someone come down from St. Louis for a few days of the 6 week plus period he was in my house, but for the most part it was just one person. He would come and go as he pleased. He would just let himself into the house without even knocking. Then, he would leave my house in shambles! Boxes left everywhere for weeks, wire clippings all over the floor, tracked mud in daily, drug boxes over my carpet and left black marks etc. I came home from work everyday and had to clean up after him. He broke one of my shutters, cut holes in my walls that stayed that way for weeks until I hired someone to come fix them, shorted out my electrical outlets etc. He was very rude. I got so I didn't want to go home after work so I didn't have to deal with him. The job has never been totally completed. We have many products that do not work. He switched the cameras that he quoted us to something totally different without even discussing it with us. When we asked him questions or why he did something a certain way, he got very defensive and rude. We tried to escalate to the owner of the company who made us a lot of promises and told us Steve should never really deal with the customer on the front line - he said he was more of a behind the scenes type person. Then why do you have him representing your company for DFW??? The owner Joe, who lives in St. Louis, promised to return our calls or emails within hours. He rarely responds within weeks. He told us we would not have to work with Steve anymore because he had hired a new representative in Dallas that would take over our account. It appears that was just to get us to make the final payment without having another company take over the job. He has told us product was in the mail for over 2 months now. This company does not know how to treat customers. I WOULD STRONGLY SUGGEST YOU THINK TWICE ABOUT HIRING THIS COMPANY. I am the owner of a very successful small business so I understand how business works and how you should treat customer. This is not it! They mark up the product they supply 100-300%! The average margin in the electronics market is 20%. BEWARE! BEWARE! BEWARE!

The guys showed up on time and did a wonderful job. Very professional and experience company.

Great. Very professional. They do great work! I couldn't be happier.