Mr. Electric of New Braunfels

I needed to have my electric panel and several outlets updated and replaced, the Company sent the A-team John Kesl and Rick Ingram. They were knowledgeable, patient, and got the job done in a timely manner.

I would recommend them for any electrical that needs to be done. They are fair and describe everything perfectly, very knowledgeable.

Price was to high for two simple task

Matt replaced the two florescent light fixtures on my kitchen ceiling. Also, replaced my tubes with LED which is brighter and a long life. Will not have to hire a handyman just to replace the tubes. Both fixtures had black smoke marks, so I was lucky that I did not start a fire in the attic. Very professional and a pleasant personality. I plan to call Matt this fall to install a new electric panel in the garage, the existing one is 28 years old and could cause a fire.

May 15, 2015 I Contacted Mr. Electric after being referred by Home Advisor where he has a 4.5 rating from 146 reviews. I told them that I had a switch in my fuse box that would not stay in the on position. I explained that the fuse went to our spare bedroom and guest bath and that the home was only 3 years old. I then asked how much they charge by the hour. She told me they don’t work by the hour but by the job. I was also told that it would cost $125 to send an electrician to diagnose the problem but that he would tell me how much the job would cost before proceeding. Contacting and scheduling the inspection was easy and the two technicians, who arrived were polite and professional at 11:15 am. They finished before 12:30 pm and part of that time was used when they left our house to get supplies/parts? Neither electrician told us what the problem was before proceeding to fix the problem. My husband signed a work order and gave them a credit card. He was not given a copy of the signed work order. They left and said the office would email an invoice to me. I got the bill by 2:00pm. Here is what the invoice said: “Performed diagnostic and found that CFL bulbs in bathroom shorted out compromising the switches and AFCI breaker. Replaced AFCI breaker to affected circuit. Replaced compromised switches to affected circuit. Informed customer that if problem persists the fixture will need to be changed.” I was charged $793.97. After reviewing the bill, I called a couple of other electrical repair companies and read the description of work performed from the invoice and asked then what they thought it would cost to fix. I was told that it should cost between $250 - $300. The bill included: Basic Diagnostic; 1 Breaker 15 – 20 AMP POLE AFCI; 2 SINGLE POLE SWITH 15 AMP; 3 LED BULBS AND A 3 YR ADVANTAGE PLAN. 1. I had asked for their 15% discount that was offered on the Home Advisor site – but did not get it. 2. I did not ask for a 3 yr protection plan. 3. I was never told how much the job would cost before they did the work. 4. I was not given a copy of the signed work order. 5. I have extra LED bulbs – had they asked. 6. The electricians spent approximately 1hour on this project. I called Mr. Electric and talked to Jim. I told him the above story and I told him that it was entirely too costly for the work that was performed. I gave him 2 options: 1. They could come out and remove all that they had done and give me my money back or: 2. I would pay Mr. Electric $300.00 for the job that was done. Jim said he needed to talk with the owner and that $300 was not fair to Mr. Electric but he would call me back later in the day. Jim did call me back and we went back and forth but he finally said he would refund the credit card $493.97. The refund was done quickly - the next day. I am telling you my experience with Mr. Electric. You will need to decide if you need the hassle or not.