GVTC Communications

Never before have I truly enjoyed working with a cable/internet company. Our sales rep was wonderful! Any time I had a questions, she was easy to reach and quick to respond. She helped me find a package that worked well for everyone in my family. I am most excited about our new fiber internet speeds, the whole family can stream at the same time without any buffering! I highly recommend GVTC!

Overall, I like GVTC but sometimes they drive me nuts. Mr. Sorrells, get innovative. Joe Pags on WOAI needs something to brag about when he talks about GVTC. How about loyalty incentives? I've been a member of GVTC for 10 years; however, you give me reason to revisit satellite tv offers. They don't bury their deals for customers to find.

The quality was good but we encountered a bunch of problems. They could hire more staff to respond to problems in a quicker manner.

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Background info: Over the past 14 years, I've put their number on speed dial because of the amount of time I have spent calling them over technical issues. No kidding. The technicians and I are on a first name basis!! This past month alone, I've contacted them on 3 different occasions for cable issues. I don't have problems with network, but do have issues with their technical department. Three weeks ago I called because our VOD service was out. Their earliest service date was 7 days out (and they called it their FIRS AVAILABLE). They then called back and said I would need to be home between 8 -12 or 12 - 4pm, and they only work M-F. The supervisor got involved after several phone calls and had someone meet me at the house at 410pm. The technician fixed the issue within minutes. Two weeks late the same issue happened, again. This time I was told our system needed to be replaced to the 'newest' system because our was antiquated. Again, was given dates and times that were very inconvenient. They did make accommodations to come out on a Saturday after I told them I'd have to cancel services if they were unable to schedule after 4pm. The technician was really nice and quickly added the new system. I was assured we'd have no further problems with this new whole house system. He took a lot of time explaining the new system, and for once, I was confident I wouldn't need to speak with them again for a long time. UNTIL tonight... I was on the phone with GVTC tonight for 2 hours. (Thank goodness I saved the speed dial number.) Technical issues again... no VOD, completely lost my tv picture, explained my system problem to a technician three times who just couldn't get it (Leslie, I think). All he seemed to be able to do was talk over me with technical jargon. He told me systems would have to reload all the VOD hard drive and would call me back when it was done. Well, after their reset, I had no TV picture at all and no returned phone call from Leslie. I originally called at 4:23pm. Was on the phone with Leslie until 5:03 pm, and was told he'd call back when the issue was resolved. No phone call so I called back at 5:08 and had to explain the situation again because he had gone home for the day. An older woman, Beverly (or Barbara- some "B" name) was a bit overwhelmed and didn't know what to do to fix the VOD issue. She told me Leslie was gone for the day and systems would be able to get back to her for an hour. We then got disconnected. I had to call back again on another phone because I got 'disconnected' two additional times when I tried to call back. I then used my husband's cell phone and finally got through. The situation had to be explained once again to yet another technician who also assured me he'd call back after systems fixed my problem. Finally at 6:20pm, the picture came back on. It's 10:30pm, and I'm still waiting on a returned phone call from GVTC to tell me systems was successful. 1/6/15 Update: After several phone calls this morning, I was able to speak with the supervisor today of this department and was assured discussed would be held with her staff. She gave me her direct line if there were any other issues that arose. She was very customer service focused, and I truly appreciated that.

I use, from ever since I moved here, GVTC. I am one of their customers and they are my provider for all those services. For the cost, on a monthly basis for all services including fees and everything the last bill I paid was 192 dollars. I think it is great. I would say they are very reliable and when I make an appointment and if they tell you that they are going to be there within a specific time frame, they are there. I would rate them an 'A' all the way through.

I have no complaints with them. I called them because I came back from out of town and didn't have cable and I called and they walked me through what to do and we were back and running.

Yearly contracts have to be signed for best offers and it is best to write date on calendar because they no longer give you a warning when contract is about to end and you could end up with a month of regular prices which has happened to me this year.

It went well. I followed the instructions given and the problem was resolved.

Unresolved. Looking for other options

We're lucky we have them. When I first moved here 8 years ago, there was no cable provider and we had at that time satellite, and I don't have any complaints at them at all. I'm very satisfied with the security alarm services. They're a little pricy. I will use them in the future. We had issues in the past and they responded rather quickly, professionally, and took care of it very well, so I don't have any complaints.

We stream videos, and notice that GVTC regularly throttles back speed. We start a video in HD but minutes later it switches to standard definition, followed by lots of caching and finally low definition. I consider that they're stealing from me but I'm stuck with them, as they're the only game in town. Plus, in order to get their internet, I'm forced to get their phone landline service, which I neither use nor want, for an extra $40.00 per month. Total is way north of $100 per month.

GVTC has to be the most over-priced, under-delivered Internet provider around. Unfortunately, you get stuck with their high priced slow Internet speeds because they are the only provider in the out-lying areas around San Antonio. They know you don't have a choice and come off very smug when you ask why my neighborhood still has such poor Internet speed. Time Warner... Hurry and get out to the Bulverde/Spring Branch area to show what real Internet is all about.

Service Representative on the phone was very thorough on the installation charges and monthly fees associated with our bundled service. No surprises when we got our first bill. The earliest appointment available for installation was 2 weeks later, but I requested to be placed on standby for any last minute cancellation. The next day, I got a call back from GVTC and they were able to come out a week earlier. Service Technician was punctual, professional, and hard working. We had issues with the phone/cable/internet lines that were already in the house, but he troubleshot all possible solutions. Needless to say, time was not a factor...he stayed until the job was finished to our satisfaction. In our 24 years in the military, we have moved around the country and had several telecommunications service our home and this is the first time that we actually had and quot;excellentand quot; service from a telecommunication c

Sometimes my Internet service don't work, their text support is not really helpful, but land line is okay. One good thing though, when they said that they're going to come, they do. I would use them in the future since I don't have a lot of choice here.

They are responsive. If we ever do have a problem we don't have any issues getting someone out here.

I am pleased with them only because they are the only game in town. I don't know if there is anything to compare them to. I used a similar service (with out the alarm) in Colorado. Guadalupe is heads and shoulders above what I had in Colorado. The service I used in Colorado was considered the best. They are prompt if I am having an issue. We recently had a bad lightening storm, and lost power over night. I called the 24 hour trouble line, and within the hour, everything was back up. I don't think their rates are much different than anyone else, and I think they are competitive. Everything I've done with them has been very professional. I could not figure out how to install my new flat screen. 1/2 hour after my call, a technician was at my house. Now that's service!

They are a local company. I haven't had any issues with them. They have done what they are supposed to do. Their pricing is a little high. I am in the country so I don't have any other options.

We've never had any problems. They are very responsive if we need anything.

They have alarm systems too but I don't have it with them.

They are very good people and came right out. If the alarm is set off accidentally, they call you to see if you are ok. If you punch it off real quick, then they may not call you. I trust this company and they seem pretty caring. My monthly monitoring fee is automatically taken out of my account and they always send me a receipt right away.

The technician returned my call and came by to give an estimate for installing a security system. His prices were fairly reasonable, and he explained the operation of it and showed me a demonstration. The installation was scheduled on the spot and the technician was well prepared. He did a great job and was very thorough showing me everything. After he finished with the system, he gave me a password, and he was very polite and caring.

I am quite happy with Guadalupe Valley. I feel very safe with them. I never have any problems with the system. I never have encountered an emergency, hopefully I never do either. If for some chance I do, I feel that Guadalupe will take care of me. I believe they will arrive at my home very quickly. I am confident enough to keep them around for a while.

Guadalupe did a very good job with the installation. They explained to me every little thing as far as what to expect if the system would ever go off. I feel very safe. Guadalupe has made me feel comfortable enough to not have to be afraid in my own home anymore. I believe that these nice people will do the best they can to continue to keep my family and me safe.

Guadalupe is a great company. The alarm has never ever triggered at anytime. I like the fact that Guadalupe comes periodically to update the system. I feel very safe using them. They have never given me a reason not to trust them at all. I am confident that if anything would happen in my home, Guadalupe would be here right away to investigate it. I have no doubt that I am in good hands.