CENTRAL TEXAS COMPUTERS

Jeff worked on 14 of my computers (getting everything 'tuned up' for the new year!) adding his recommended anti-virus software to all of them after assuring me they would all automatically update just like my previous anti-virus software. This was not the case and I immediately had to install program updates on all 14 of my machines. This made me very upset (particularly when I found that this would happen regularly in the future as well) and since he felt I was being 'difficult' he now refuses to deal with me at all. THAT'S RIGHT FOLKS - IF HE FEELS YOU ARE BEING DIFFICULT, HE WILL STOP WORKING WITH YOU REGARDLESS OF PROBLEMS HE HAS CAUSED YOU. All this happened Dec 2011 - it is now mid January 2012. Ever since he worked on the machines, our main computer has not been able to print more than about 80 pages. I have spent massive amounts of time trying to fix this problem but emails to Jeff have been ignored. Today all my other computers are also suffering from the same weird bug. Nothing has changed in our system except the work Jeff has done. ALL our computers are now unable to print jobs larger than about 80 or so and Jeff is unwilling to help. (Yes, I have contacted the printer tech support - it's not the printer or the drivers.) Today I am forced to call yet another IT person to fix this. Beware - If you make him mad he will completely blow you off regardless of the problems you have as a result of his work. (He does have a reputation of being very good at what he does but who cares if he won't help with problems that inevitably can come up anytime new software is installed on a machine - particularly anti-virus software that blocks and limits in weird, hard for the layman to understand ways.) UPDATE 2/15/2012: Follow up: Once informed that all of my computers are having printing issues except the one that we uninstalled his software from and that no-one seems to be able to fix it, Jeff's response: ?You should have thought of that before you were so rude to me? I'm not going to be able to help you with that.? And hung up on me. It took threat of litigation and a settlement agreement to get Jeff in to work on my computers. My cost with lawyers and additional IT staff to supervise his work: $1,200 more! Result: The printing issue was not his fault but he did fix it. It was coincidence that the machine it was removed from had a different operating system than they ones that had the printing problem. So it wasn't his fault but he did misrepresent the program he put on my machines AND he simply refused communication immediately and definitively when he decided he didn't want to deal with my dissatisfaction. To be fair, once forced to work on my machines, he fixed them when no-one else could. Take it for what it's worth. I'm done with him forever thank goodness. He's a pompous *** who won't let you finish a sentence from the moment you meet him.

The computer technician returned our call & came by to give an estimate for repairing our computer. His prices were really good & he explained why we couldn't access the Internet & his work guarantee. The computer repair was scheduled on the spot & the technician was well prepared. After he cleaned up the hard drive, he checked for other problems, but there weren't any. He did an excellent job, was fast & experienced, & knew exactly what he was doing.