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Aladdin Cleaning & Restoration

Carpet Cleaning, Air Duct Cleaning, Oriental Rug Cleaning,

About us

Aladdin is a full-service cleaning and restoration company that has been providing services such as oriental rug cleaning, carpet cleaning and more for residential and commercial properties in San Antonio, New Braunfels, Boerne and the surrounding areas since 1956. We are committed to providing excellent services at reasonable prices for the communities we have the opportunity to serve.

Business highlights

69 years of trusted experience
Emergency Services Offered

Services we offer

Carpet, furniture, upholstery, tile, grout & air duct cleaning. Specialize in oriental rug cleaning. Offer 24 hour emergency restoration services.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

5.09 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.3
professionalism
5.0
responsiveness
4.9
punctuality
4.9
Showing 1-9 of 9 reviews

Veronica T.
11/2015
5.0
air duct cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$1,700

Alison K.
09/2013
5.0
carpet cleaners
  + -1 more
Overpriced for job done, but the staff and manager were very friendly even coming back after my dog messed on the newly clean carpet. Would use again
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Deborah B.
09/2013
5.0
carpet cleaners
  + -1 more
They were courteous, friendly, and very fair in their pricing. The property management company was pleased with the results as well.
Description of Work: There was a two-man crew: one began the regular vacuuming, and then the other started to clean the carpets after. They wore booties on their shoes, so as to not soil/re-soil the carpets. They set up corner protectors on each and every surface, and then set up fans to expedite the drying process. We were doing a move-out cleaning, so it was important to do it especially well for the sake of the landlords and property management company. It came out great, even though the carpet is worn and dated, they made it look so much better. They gave us a discount because we are an Angie's List customer. The home is nearly 2200 square feet, and we had carpet in 4 bedrooms, a hallway, and a loft. We are very pleased with their work!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$190

Margaret K.
08/2013
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

M M.
03/2013
5.0
carpet cleaners
  + -1 more
Still pending.
Description of Work: I had written a negative review, that I've now deleted. Aladdin persistenly contacted me to remedy my concerns. I was unfair in writing a negative review without contacting Aladdin first. Damon has been very diligent and professional in following up. My rugs are out for a re-do now, and I'm confident that Damon is doing all he can to give me the best customer service. I've upgraded my rating to match Aladdin's general rating before I submitted my negative rating.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Aladdin Cleaning & Restoration
Thank you for sharing your feedback with us regarding your unpleasant experience. We pride ourselves on superior quality and customer service and the service you received certainly did not reflect our standards. We are continually striving to make improvements in our quality and customer service, as our goal is to provide the best cleaning available in this area. I have spoken with our Operations Manager, Damon Fortenberry and he will be in contact with you shortly. We would love if you gave us the opportunity to give your rugs another cleaning. Sometimes rugs do get overlooked before they are sent out, and we are terribly sorry this happened and are continually trying to improve our quality control standards. If you do not wish to have the rugs brought back in for cleaning we do offer a 100% satisfaction guarantee, so would like to issue you a full refund for the cleaning. If you have any questions or concerns please feel fee to call me at 210-736-1821 or email me at meg@aladdincleans.com. Again, thank you for your feedback and we truly do apologize for any inconvenience we have caused.

Patricia M.
12/2012
5.0
carpet cleaners
  + -1 more
They called and wanted to come 4 hours early since they had just finished a job near me. It was very inconvenient for me since I was not yet living at that location. They were very careful not to scratch walls with the equipment. They were friendly and did a very good job. I would recommend them.
Description of Work: They cleaned the carpet in two bedrooms and did a little stretching of the carpet in those rooms.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Carolyn J.
11/2012
5.0
carpet cleaners
  + -1 more
On time! Professional! Courteous.. Fabulous cleaning job...
Description of Work: After being stood up by carpet jerks on Craigslist I decided to call Aladdin (recommended by a friend). I'm beyond pleased the carpet cleaning services provided. No gimmicks, no upselling pressure tactics from h***, professional, clean and in and out in a jiffy. I appreciate Daniel's professionalism as well as his co-worker's. My carpet is 12 years old and looks great-- these guy's were worker bee's and did a fabulous job removing stains that have been in place a very long while. I'm so glad to have found reliable, on-time carpet cleaners. Bravo service!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$178

Robert S.
07/2012
5.0
carpet cleaners
  + -1 more
Have used this vendor for years for this service. They always list price up front; complete work as promised. Very professional and reliable.
Description of Work: Cleaned three oriental wool rugs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

Carol B.
07/2011
5.0
carpet cleaners
  + -1 more
They did a good job. They were wonderful.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    210 Trade Center Dr., New Braunfels, TX 78130

    www.aladdincleans.com

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Air Duct Cleaning,
    Oriental Rug Cleaning,
    Floor Cleaning and Waxing,
    Water & Smoke Damage,
    Upholstery Cleaning,
    Drapery Cleaning

    FAQ

    Aladdin Cleaning & Restoration is currently rated 5 overall out of 5.
    Aladdin Cleaning & Restoration accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Aladdin Cleaning & Restoration offers free project estimates.
    Yes, Aladdin Cleaning & Restoration offers eco-friendly accreditations.
    No, Aladdin Cleaning & Restoration does not offer a senior discount.
    Yes, Aladdin Cleaning & Restoration offers emergency services.
    Yes, Aladdin Cleaning & Restoration offers warranties.
    Aladdin Cleaning & Restoration offers the following services: Carpet, furniture, upholstery, tile, grout & air duct cleaning. Specialize in oriental rug cleaning. Offer 24 hour emergency restoration services.

    Contact information

    210 Trade Center Dr., New Braunfels, TX 78130

    www.aladdincleans.com