JOHNSON'S APPLIANCE & AC

I strongly recommend you take your business elsewhere. If a small company is going to sell higher end appliances, they need to know their products, be able to make recommendations and provide guidance. We felt the sales lady at Johnson’s lacked in this area and was not very personable. (I do aknowledge that part of this could be because our conversation was over the phone.) After speaking with the sales lady we were going to go else where. Against our better judgement, we went ahead and purchased a Wolf free standing range with Johnson’s because of feedback we had heard on the installer they use. (Our other appliances will be purchased from Tyler.) The installer Johnson’s uses came and his work and demeanor was GREAT. The problem was Johnson’s hadn’t provided the knobs for the oven, making it unusable. The install was done early on Thursday 12/20. Johnson’s was to look/get the knobs that afternoon and bring them back. If they couldn’t find them, then bring them Friday 12/21 or worst case Monday 12/24. We were not provided a status from Johnson’s on the knobs on either Friday or. Saturday, in spite of their contention to the contrary. Monday, 12/24, we called the installer late morning and were told he’d call right back. Never heard from him, nor did we ever hear from the store. I called the the store numerous times and ultimately left a not nice message after realizing they had left for the holidays at noon. Keep in mind, it was Christmas Eve, we didn’t have an operable oven and still had no idea if we would because they wouldn’t give us an update. We never heard back. Great for planning to cook for Christmas, uh?!? On 12/26, the knobs were delivered and installed. Randy, the owner, had the nerve to say that they did everything they could to get them to us! Everything but the simplest thing called communication! This would have been the end of my complaint but.... It gets worse - we also were scheduled to use the same installer to install a venthood. The owner has the installer tell us when he brought the knobs that he’s not “allowed” to do the installation because we weren’t happy with the SALES service and communication and because we would not remove our low rating on Facebook!!! Nasty, childish behavior on the owners part that only hurts the installer, who gets paid directly, and not behavior you would want potential future customers to hear about. My understanding is that the installer is also the warranty repair guy so it is questionable whether any warranty issues will be allowed to be honored here and if so how promptly they will be handled! (I have forwarded my issues and concerns regarding this Wolf retailer to Wolf and am waiting for their response.) Further, the store’s sarcastic Facebook response stated they contacted my husband, which is a lie. They also had the nerve to suggest that if we had done the install earlier it would not have been an issue to get the knobs before Christmas. My response to them is that they should have checked to make sure they had all the parts prior to scheduling the installation. They are supposed to be the professionals providing a purchased product and it was in their possession an extended period of time! Really it wasn’t about how long it would take to get the knobs. It was about not knowing if or when they were coming - communication/status. A simple courtesy that should have been given to paying customers that Johnson’s Appliance fell short to provide. Later it was about that and their attitude regarding it. That’s not a place worthy of anyone’s business!