Jay Puckett Roofing & Repairs

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Jay inspected our old roof, discussed what need to be done and our options, and provided a detailed estimate for the work. Because we were going to make a claim on our homeowners policy, Jay was proactive in working with the adjuster to make sure that their appraisal included the full scope of work. Once given notice to start work, Jay's crew descended on our house in force and completed the work within three days. I was astounded at how fast they were. Rather than cutting corners and patching existing flashing, they fabricated and installed new sheetmetal where required. Their workmanship was excellent and I was pleased with Jay's personal interest in my complete satisfaction. I will use Jay Puckett Roofing in the future and will recommend him to others.

A realtor/close friend referred Jay to me. He visited the house and gave us really sound advice. I asked him to send an email or call my husband with an estimate and he didn't follow up so I assumed he was too busy for the job or was unreliable. This proved to be completely off-base! I called another company on the list and they misdiagnosed the issue, wasted $550, and our roof problem was worse than ever. I called Jay back, based on his original sound advice. He stopped by the house, checked out the roof and we made an appointment for him to begin work a few days later. Whaa Laa - roof problem finally solved!! His estimate was fair, the work was done quickly and correctly, and Jay is a great guy to boot. Our particular roof problem was complicated and required an expert. Jay delivered. He comes highly recommend by many real estate agents in Austin for good reason. Jay will be our roofer for any future needs. My advice is to follow up with him a second time, if needed. You are in great hands with Jay.

First, it doesn't help that Jay was always chewing spit tobacco every time he came over. Nobody wants to see your disgusting tobacco spit. The work was completed on time, however a few months after completion and a big rain came along, my roof leaked into my house and ruined the plaster in 2 different rooms on the ceiling! I called Jay, and he said his crew was too busy to immediately handle the work. A couple weeks later, some guys came over and used a bunch of sealant where they thought they leak was occurring. Jay attributed the problem to the unusual shape of roof I had, not the poor workmanship. Months after the repairs and after another big rain, there was more leakage, IN A DIFFERENT LOCATION, and after getting Jay's crew out again, they did some more shoddy patch and pray type repairs. And did I mention he was chewing and spitting his tobacco again? There was also up to a 3/4 in gap between the shingles and the siding (with no flashing) in places. You could see the bare insulation. It was as if they completely forgot to include it. See pictures. Anyways, when I sold the house 2 years later I had to just over $1,000 in repairs to the ceiling due to water damage on my brand new roof. I stated on the sellers disclosure I had repairs done and mentioned the questionable workmanship on the roof, and luckily my house still sold. But guess what the new owners did within a year of purchasing? Yup, the again put on a brand new roof. Jay's company was awful. I nearly sued them. After all, I paid over 6 thousands dollars for a roof that just kept on leaking and was replaced within 3 years.

Estimate beat competition Showed up on time for all appointments and job start. Finished in one day.

Always goes like clockwork.