Castletop Roofing & Construction

So I didn’t get an services done but they love to park in Kroger pick up spots with out an order so I can only imagine the pos, rick running this show.

What a nightmare! The experience from start to finish was incredibly frustrating and the quality of the job is poor. When visiting my home to give an estimate, the salesman showed up over two hours late. In two subsequent scheduled visits to provide a color sample and give me the written quote, he was very late for one and never showed up for the other even though I had come home from work to accommodate the meeting time. During the installation, the workers did not put down tarps in several areas to catch the shingles and nails they removed from my previous roof and the screws and metal shards discarded while installing the new metal roof. Even after the crew was sent out on two follow-up trips to 'clean up' the nails, screws, metal shards, shingle pieces, etc., I have still picked up well over 200 pieces of metal debris & shingles from my driveway, lawn, patio and flowerbeds that are dangerous to people, pets, lawnmowers, and car tires. While installing the roof, the workers also played loud music, left dozens of cigarette butts all over my property, bent the culvert in my driveway with heavy equipment, and parked trucks on the wet grass leaving deep ruts. When they asked for final payment, I told them that the job was not finished. They had promised to install flashing where the roof met the patio cover but it had not been done and clearly no supervisor had checked to be sure the job had been finished satisfactorily. The flashing on the chimney is also particularly ugly but I was told that it is “just the way it is always done”. The biggest frustration that has caused me to write this review is that I told them at the very beginning of the estimate process that I would be having gutters installed to keep rain from soaking the foundation of my house. I explained it to the salesman and the workers and they told me that gutters required a ‘drip edge’ and they installed this on the fascia board which clearly shows they understood that I intended to install them. When the company that I hired to put up the gutters came to install them, they said that the roof overhang was 3” which, because of the pitch of the roof, did not allow them enough room to get their tools in to hang the gutters. Four other area roofers were contacted and all said that the maximum overhang when gutters were to be installed is 1 – 1 ½ inches. When I called Castletop, they said that 3” is ‘industry standard’ and said they would talk to the man installing my gutters about it. He did not call him as promised, and did not return a call that the gutter installer made to him. After their refusal to correct the problem, I had to pay another roofer to cut the excess overhang off so gutters could be installed. Five months after the installation was “completed” the owner of Castletop, heard about my dissatisfaction from acquaintances in the community and called to apologize for the problems I had had. He came to my home on May 13, 2016, and apologized profusely for the unacceptable installation and customer service I had received. We walked around the house together and he pointed out areas on the roof that had not been done correctly and collected another handful of additional screws, nails, metal shards, shingles, cigarette butts, etc. that were still being uncovered in the lawn and flowerbeds. He reimbursed me for the cost I had incurred to remove the excess overhang that prevented gutter installation and promised me that he would “personally” come back and make sure the following issues had been resolved to my satisfaction early the following week (May 16-20, 2016): 1. re-do places on the roof where it had not been fastened down smoothly 2. run a magnet around the house to remove all remaining metal and clean-up shingle pieces 3. fill in the ruts in the lawn caused by worker’s trucks 4. reshape the culvert bent by their equipment Today is August 10th. 12 weeks have passed since his visit to my home and not one of the items he promised to fix has been done. For $13,983.09, I got terrible customer service, unacceptable behavior and poor skills from the workers, and an improperly installed roof that wouldn’t accommodate simple gutters. Castletop Roofing did not provide agreed upon installation, good customer service, or follow through on promises -- even when made by the owner.

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1st appointment he made he called about an hour before he was due and said he couldn't make it. Made an appointment for next afternoon he didn't call or show up. Called next day talk with female, she said she would contact him. They never got back to me.

It was a disaster. They put tile in our kitchen without any reinforcement on a pier beam home and now it's cracking and we have to have it re-done. He threatened messing with out property when we tried calling him out on his flaws after he continually went over our agreement. He also was not going to finish the job when we weren't gonna pay an extra amount that he wanted. He was not going to complete the work he agreed to until the bank forced him to.

I am disappointed. It is not my intention to be mean, but the company representative has presented a contract that was prepared and apparently not cost efficient to the company. Matthew and Mr. Davis were very nice from the onset, but there is confusion over their bid ~ price vs costs. This is the email I sent this morning to Matthew; Matthew, I am not sure what has happened from the time of your original consult with Mr. Davis at our property to questioning the bid contract you have proposed. I am astounded that you advise me of your costs; the skilled workers you pay $15 hrly vs $10 for the less skilled helpers, and the wrongful expansion of our roof's SF which is about 2x the square footage of our actual home?. You actually were talking yourself and me out of the job yesterday. I do not understand and at this point, am leery to use Castletop Roofing and Construction. You should never have bid a contract when you apparently were not cost efficient and then bring those costs to me in conversation after the fact. No one likes to be nickeled and dimed (pressure washing of the roof... 9 cents over 11 cents?). Yes, at the exaggerated expansion you gave our roof's SF, it does make a difference. I had so many other projects on my list to do and was excited to have found a company that represented itself capable of them. I will inform Angies List of my experience, as it is Angies List that directed me to your company

They did a good work. I will continue to use them again in the future.

The owner came out and inspected the roof and informed me that I had hail damage. We contacted the insurance company, and they came out an inspected the roof. Castletop handled all of the dealings with the insurance company. The roofing crew came out and got right to work, finishing the job in two days. The after installation clean-up was very good. We have had several good rains since the job was completed and I have not detected a leak of any kind. I was so pleased with their work that I have hired them to do some interior painting and repair.