Morris Pest Control

First of all, the service Morris Pest Control provides is outstanding. It was my intention to get set up with them to come quarterly and spray, etc. The reason I wanted them back is due to outstanding service. So why only a C overall rating? Here are the details: They first came in October of 2014 to check on a possible rodent issue. At the same time they sprayed the house and I told the guy at the time I wanted to get set up on a quarterly treatment plan. He said they would call and set up the next treatment in 3 months. 3 months, no call. 4 months no call. 5 months no call. So I called them in April asking for a treatment, someone came the next day. And at the time I called I reminded them I wanted to be set up on a quarterly basis. The lady said it would be done. She said they would call to set up future treatments. Probably 6 weeks after the treatment, someone from their office called my wife and asked if we had cancelled our scheduled treatment. Uhh....no. Told her it had been done a few weeks in the past. Then the lady from Morris asked if we paid. Uhh....yes we gave them a check on the day they were there. So another 3 months pass and no contact. 4 months, no contact. One day I saw someone from Morris across the street, so I went and asked if he could do a treatment that day, he said he was busy that day (no problem, I fully understand that), so he took my contact details and said he would have someone contact me to set up a treatment. Still no call as of today. So now it has been 6 months since they were last here. And no signs of bugs, which is the reason I say their service is outstanding. But on the administrative side they are WEAK. They seem to really struggle with remembering to set up appointments. So as much as I liked the guys who did the service, I will now look for another provider because getting them to come back should not be so difficult.

unknown

They were great. I think they communicated what they were doing. They were friendly and polite and didn’t try to up sell me anything. I haven’t had a problem since then.

We really like them because the staff in the office is really friendly. They are very nice when they come to the house. We have always been satisfied with the service they have provided. We haven't compared their prices.