Dockside Boat Lifts

While on vacation for two weeks we came back to find that in the process of Dockside Boat Lifts working on our neighbor's home Dockside Boat Lifts had trespassed onto our property, removed our fencing and railing on our staircase into the water, removed the staircase, demolished the entire set of stairs, cut the metal grates on the stairs and put in a shorter set of stairs. Please Note: As noted above we never hired this Company; we have never engaged with them prior to this project and we never asked them to come onto our property; we were not even home. They did not have our permission to conduct any work on our property, they didn't have our Home Owner's Association's permission to proceed with such work, they never sent us anything in writing or call us to advise us accordingly nor was the San Jacinto River Authority aware that work (nor did they approve) by this Company was being conducted on our neighbor's deck and on our own. We contacted this Company and alerted them to these facts and we also asked their workers to leave our property twice and not only did they continue working on the premises despite a cease and desist request from our HOA, the next day they sent the workers back to try and "finish" up some things. We once again asked them to leave and contacted Les and Sandy and they had nothing to say for themselves other than "our client demanded we come back and finish". These people (Les and Sandy) not once came out to see what had happened; they never apologized; they never followed the protocol to confirm their client had received the appropriate approvals to conduct such work and apparently their workforce (who did not speak any English) didn't have common sense enough to stop and ask whether they should be conducting work on a property they were not hired to do work on ...they never stopped and asked themselves or called their Company to confirm permission had been obtained by the owners of the home to remove and demolish a staircase and make it shorter nor did they stop and ask whether they had permission to take down fencing from another home owner's property. When we asked the employees who sent them back they said their "boss" requested they come back; they were clearly in fear of losing their jobs if they did not come back. Please Note: While those employees did not speak English we spoke Spanish (fluent) and made ourselves very clear that they were not come onto our property and we also relayed to them that they never had our permission to remove our property let alone demolish and rebuild it. As you can imagine the shock and disbelief on our end that a Company could operate so recklessly and have such poor business practices. They didn't even come out to the premises to see what had happened. And apparently their employees are fearful enough that they just do what they are told.....Perhaps they received misleading instructions from their client which is never an excuse for what transpired. It is their job to ensure the job is being executed appropriately. It was clear to us that this Company lacked process--this Company according to their site has been in business for years therefore this would suggest 1. They actually come onsite to assess the work being requested by the client 2. They recognize there are protocols to work being done over the water --San Jacinto River Authority an agency they should know very well 2. They recognize that if their work involves coming onto the premises of another homeowner's property that they will require written approvals from the owner's of that home particularly if it requires the removal of property --fencing, railing and an entire staircase. 3. They would have a workforce that has common sense enough to alert them if the project has deviated from what was approved without fearing losing their jobs. If nothing else to protect their own Company --- 4. They would know that in a community with an HOA that the written approval from the HOA should be obtained prior to the start of the project. If that project has contingencies to obtain the permission of the other homeowner and they were not provided then their Company would know not to proceed until the documentation is received. Needless to say we will never do business with them.

Following the Memorial Day flooding I needed to replace motors on a boat lift and a jet ski lift. Both had been completely submerged for a couple of days. That was my first experience with Dockside Boat Lifts. The latest work done by Dockside was just as it was before. The work is excellent, fairly priced, and done by really great employees. Highly recommended.

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Great?I remember it went well and we have had them back for service. This was like 5 years ago so I don't have a lot of details or how much we paid?.sorry