R.V. TONEY,S PLUMBING

unknown

My renters were the ones that gave me the assessment. I will just give a synopsis since it has been some time and I wasn't there. The son arrived and removed the toilet revealing what was causing all the backup - paper roll spring. He was asked to change the shower faucet, which he did try to help us out by telling us to call Moen for the replacement cartridge. Moen didn't warranty the faucet and he offered to supply the part we needed but he didn't have it readily available. Instead, I told the renters to go out and buy the faucet they wanted in the kitchen and shower and have Toney?s Plumbing install them and to remove the R.O system since they were already there. All this was done but the son complained the whole time, would leave and return yet not finish prolonging the repair. They felt the son was agitated because we were not buying the parts from them. Again every time he went back the son complained. In the middle of the repairs I did call the dad who I believe is R.V. and told him what was going on and he assured me he would have a talk with his son not just on the attitude but also the repair. The complaints continued. In all fairness since I didn?t witness this first hand I don?t know the circumstances surrounding the repair visits, but I do know that since I live 200 miles away it did bother me to hear this. From the renters stand point there wasn?t any complaining about the work done for the most part my renters were satisfied except for the mess that was left behind when they had to cut out hole in the wall to install the valve in the shower. No taping of floating was done to the wall but then when I had work done to my house the plumber?s told me they would not repair the hole they had to cut out so I guess it?s an industry thing, although they didn?t leave a mess. I had chosen Toney?s Plumbing because of Angie?s list reviews and I didn?t want to go with the largest plumbing company, I wanted to establish a relationship with a business (I have three houses in their area and buying more) that I could just call up and be confident the work would be done (which I have with other businesses), which I have no doubt Toney?s could have done but not when they whine about doing plumbing work ?hello.

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They were prompt in responding and if they could not come they would call to inform me. They did an excellent job and I would use them again in the future if needed.

.He is very prompt and on time. The prices he charges are great. I will continue to use him in the furture.