AMERICAN LEAK DETECTION - WEST TEXAS

Description of Work: We called the company because our pool was leaking. We thought it was because of the pool light (and part of it may have been). After talking to him, he said to fill the pool up, then the guy comes out and tells us to drain it past the light without him even checking the light out. He replaced the pool light, but we requested that he check the other parts of the pool as well so we could be sure that nothing else was leaking (since we were already paying the $250.00 for him to come out and find the leak). He checked the drain and said it was not leaking, which we knew because it's filled with cement. He did these things in many short visits. He did not just come out once and check things. After the light was replaced we noticed the pool was still leaking and he had not checked the returns or skimmer box . He came out again (about a month later) and instead of checking the returns and skimmer as requested, he did a "bucket test" to check for evaporation because he was dead set on that being the problem because of how dry it is here. He never came back to check the results of the bucket test. He did not use his supplies, but instead dumped the contents out of one of our buckets and used bricks that outlined a small garden area in our yard to hold the bucket down. I received a couple of bills from him and talked to his secretary who convinced me that our pool was losing water due to evaporation (even though he never came back to read the results or to clean up after himself). After talking to friends with pools and looking at a foreclosed house with a pool that has sat for over a year without anyone taking care of it, I know our pool is still leaking. We filled it up 2 weeks ago and it is down about 8 inches or more. I do not know of any pool that loses that much water because of evaporation. I called their office a couple of weeks ago to see if they kept records on what was checked for leaks. The man who answered the phone said his secretary would have to give me that info and also asked if we had performed a bucket test. I have yet to hear from them. It stinks to pay so much for a service and the problem not be fixed.