American Home Improvement
About us
As a local, family-owned business, American Home Improvement has been serving West Texas for more than twenty years. American Home Improvement family strives to make every customer’s project our priority. We can’t do this alone. With the backing of exceptional products and the skilled labor of all our crews, we can tackle any project with confidence. Our success and growth, we attribute to the relationships we’ve had with great customers. Thank you for allowing us to spend time with you and your family. Additional email - [email protected].
Business highlights
Services we offer
& awnings. Outdoor Living. Outdoor Kitchens. BBQ equipment & accessories. Outdoor living designs., Sales & installation of windows, patios & sunrooms, siding
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 0% |
I have no complaints at all...they are a bit pricey...but they do a fantastic job.
"[removed member name]- We are glad to hear that you are happy with the new soffit and vinyl trim that was installed. We appreciate you taking the time to provide us with this feedback about all the work that was done. We hope that you will keep us in mind for any future home improvement needs you may have."
"[Member Name Removed]- Thank you for choosing for us for your window and siding job. We are glad to hear that our team did a great job, and that you are enjoying the windows!"
"[Member name removed], Thank you for taking the time to share your positive experience with us. We love reading positive feedback from our customers and we are very pleased to hear that you received the top notch service and satisfaction that we strive to provide. We appreciate your support and we hope you keep us in mind for any other home improvement needs."
"[removed member name], Thank you for the great review! We are glad that you chose us to be your contractor to replace your old windows. We appreciate the positive feedback, and we would like to thank you for any future recommendations."
The Re-Bath unit installation went very well, even with a few normal glitches along the way. After the unit was installed I changed my mind about the wall surround for the unit. Originally, I wanted to install ceramic tile. However, after some thought along with input from Heath at A.H.I., I decided to have them install the manufactured wall tile surround designed for the unit. That was a very wise decision.
The unit installation required some serious modifications to the sewer connection. Their in-house plumber did a superb job of taking care of that problem and the connection of the water supply lines. After the unit was installed, one of their trim guys took over and did a fantastic job of trimming out the whole thing. It looks great and I make a point to show it off to anyone who comes to visit. All the trim molding work in the kitchen and hallway was done beyond what I expected. Very high quality work.
By the way, the work of tearing out my old bathtub and preparing for the new unit was really neat to watch. Imagine using a sledge hammer to literally bust out a cast iron tub. Then, in order to bring the Re-Bath tub into the bathroom, part of the bathroom wall which opens into the hallway had to be literally cut out after removing the door molding. They restored the cut-out as if it never happened. Believe it or not, through all the above, not one ceramic floor tile was cracked or even scratched and not one scratch on the cabinet fronts or the fake marble counter top.
I'm not kidding, these guys are good.
Yes, their product is a little higher priced than maybe going to a big box store, buying a generic unit and paying someone to put it in. BUT, consider this, all the men I observed doing my job knew their job and knew how to do it right. If you want cheap, then buy cheap. That's what you will get. But, if you want it right, then be willing to pay the price to have it done right, plus the very attractive warranty which came with my unit.
You may ask if I am happy with my Re-Bath walk-in tub. Happy doesn't even begin to describe how much I have enjoyed it in the months since it was installed. It has been a literal life-saver for me. My only regret is that I didn't do it sooner.
"[member name removed] – Thank you so much for your generous compliments and recommendations. We are thrilled to hear that you were happy with the work we did and the fact that you mentioned that we provide high quality work means the world to us! We hope you continue to enjoy your new bath and the new molding and that you will consider us if you need any other work done in the future!"
"[member name removed] – Thank you for taking the time to share your experience with us. We are delighted to hear that you were so happy with our service and that you appreciate our efficiency! We hope you consider us again the next time you need work done on your home!"
I almost didn't call AHI initially because of how Karen responds to customers who aren't happy. Anyone can take emails and make a trail appear as they want. I choose to see that as her pride in her team and work. However, as a consumer, it's not about being right - it's about getting a quality company to do the work at a fair price. If this resembles your approach, I could not recommend AHI. However. There is a provider for every customer and I wish AHI and their customers a better experience than what we had with AHI.
Sure there are other details to included - who said what, when. But I'm not posting emails or going into those because I feel and appreciate Angie's List as a place for customers to share experiences with providers, our overall impression is AHI is priced high (based on other quotes we received from providers), and they don't prioritize the voice of the customer.
"In resonse to [member name removed]....as you can see from the statement above why we chose to not work for [member name removed]. She is not or never will be a customer of American Home Improvement."
They were there when they said they would, did a very professional job, brought in their won electrical contractor.
Bottom line: no mess, no fuss, no deviation from the estimate, done on time.
"(member name removed) called for an estimate at her home for Double Hung Vinyl windows plus replacing her yard with hardscape materials, re-doing her flower beds, rebuilding her fence, planting for front and back yards. This was all done in a timely manner at a fair competitve price. She chose not to have us do her work. No contract was signed or money exchanged. (member name removed) chose to not be a customer of ours, the estimate was given and time spent with her and at no time was there any assumption that she was unhappy with our estimate or the price we quoted her."
"American Home Improvement apologizes to you,customer, for not communicating well and not being sensitive to your feelings. Willie has been with AHI for over 20 years and has been totally professional in his care for our customers. He has 6 children and the youngest is a special needs child that require a lot of care from both parents. The round trip to Monahans from his home is about 220 miles. He had the impression (maybe the wrong one) that you were searching for the cheapest price. He did agree to come on Saturday which is usually his only day off, He is a full time pastor and also works full time as a sales representative for us. Again he did agree to come to your home to give a free estimate on the work you were interested in. You chose to cancel and we do understand and apologize for the misunderstanding and your feelings of our lack of concern. We take every call to our business very seriously and go out of our way to try to please all that call. Again we do apologize and hope you find the contractor that best suits your needs and interest."
Licensing
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