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Walker Air Conditioning & Heating Inc

Heating and Air Conditioning, Air Duct Cleaning

About us

Walker Air Conditioning & Heating has worked for three generations to give Dallas and its surrounding areas the best indoor air quality and the most responsive customer service. We are the Dallas-area air conditioning and heating repair specialists, setting the standard for home and commercial services, and meeting every HVAC need. Whether you need a new installation, routine maintenance or immediate repairs, we’re ready to take your call. 20 employees. Cost is determined by the job. Additional contact name - Kathy Walden. another phone - (972) 492-5537.

Business highlights

62 years of trusted experience
Emergency Services Offered

Services we offer

AIR CONDITIONING & HEATING EQUIPMENT CHANGEOUTS AND NEW INSTALLATIONS, HVAC REPAIRS, SERVICE AND MAINTENANCE CONTRACTS. new construction, residential, commercial, warranties, zone systems, filtration systems.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8363 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
2%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.9
punctuality
4.8
Showing 201-225 of 363 reviews

Dorian F.
03/2021
5.0
heating & air conditioning/hvac
  + -1 more
Very well.
Description of Work: Winter maintenance A/C heating system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John D.
02/2021
5.0
heating & air conditioning/hvac
  + -1 more
Excellent.
Description of Work: replace 5 ton hvac unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Ellis C.
09/2020
5.0
air duct cleaning
  + -1 more
It went well
Description of Work: Thermostat issues

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gayna C.
09/2018
5.0
heating & air conditioning/hvac
  + -1 more
everything work out fine.
Description of Work: They put in A/C. I had a replacement on one. Beside A/C they had to put in air handler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sandra R.
04/2018
1.0
heating & air conditioning/hvac
  + -1 more
Excelent service
Description of Work: Great service

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro

Response from Walker Air Conditioning & Heating Inc
Mrs. [Member Name Removed], I am unable to find you in our data base by name or address. We do see you gave us an F then and gave us an A. Can you please verify the services we preformed for you. If the F was by error can you please remove it would be much appreciated. Let me know if I can help with anything. Kathy W.

Sandra R.
04/2018
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service
Description of Work: Great service good job and on time

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vicki H.
12/2008
5.0
heating & air conditioning/hvac
  + -1 more
They told me on Sunday that it would cost more for them to come out that day and they probably wouldn't have the part anyway so they would come out on Monday, I didn't even have to call them they came right out on Monday.
Description of Work: My heat wasn't working in the back of the house. I called them on Sunday, they came out on Monday and fixed the problem it was igniter switch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kristianna P.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
I was told by another company that I needed two new units, as one of mine was not working and the other one was dripping water when it ran. I called Walker for a "second opinion" because of their high Angie's List rating. Their technician came out and worked on my broken unit for some time before declaring it dead. He recommended a replacement unit for that one. However, he checked my dripping unit, and was able to blow out the drain, which cost me $30 as compared to the $4000 for a new unit that the other company wanted to charge! Both the original technician and the two installers who came the following week with my new unit were very polite and professional. They cleaned up after themselves. My only negative comment is that I had been told they would call before coming to my house, which didn't happen on either day. I was home, so it was OK, but if I had gone to work I would have had to rush home to meet them. All in all, a great AC experience, and I would use them again if I had to! I also got a free digital thermostat from the Angie's List coupon so I would recommend checking that!
Description of Work: They cleaned one air conditioner drain and installed a new unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$4,000

Kyle W.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
They were courteous and they gave a fair and accurate quote over the phone. I would highly recommend them and I would definitely use them again in the future.
Description of Work: Walker Air Conditioning replaced the evaporator coil in my home system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

SAMUEL B.
08/2008
3.0
heating & air conditioning/hvac
  + -1 more
See services performed section for narrative.
Description of Work: We called them to inspect and clean three A/C units. The past companies we used never took this long to complete the job (twice the time expected). Each unit needed freon and cleaning; however, the technician seemed beyond thorough and downright slow. After the job was complete, he attempted to add to the job cost by saying he would have to charge for his time which was longer than expected. I pay by the job and spoke with his supervisor by phone. The final bill was reduced to the original cost of the job and the freon. Although there is no way to prove he did not check it during inspection, a week after the service the primary condensation drain pipe (in the attic) backed up and failed, causing a leak through the ceiling onto the hardwood floor. We did not file a complaint or claim against the company but instead had our plumber clean out the clogged drain pipe. We do not trust this company to enter our home again.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$530

Antoinette D.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
I had called my original A/C repair company first. They charged me for a 10 minute service call and told me I need a new condenser unit or a new compressor. They wanted $1200 for a new compressor! I called Walker to get a second opinion and I'm glad I did!! After a much more thorough inspection, the technician determined the unit was low on freon. He also replaced a flex gas line that was not up to code standards. He double checked everything to make sure the unit was cooling properly. I saved a lot of money by calling Walker for a second opinion!
Description of Work: Inspected the top floor A/C unit. It was not cooling properly and running all the time. Replaced flex gas line on furnace. Added more freon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$197.95

Elise P.
07/2008
5.0
heating & air conditioning/hvac
  + -1 more
One of our A/C units stopped working, and they came out same day (on a late afternoon in July). He saw that our 2 units were clogged with cottonwood, so he hosed off the units with our water house, and cleaned them up. He reported that the motor was about to die, and that the fan blades were cracked. He oiled the motor, and it started working again. We asked if we needed new units for any reason (we are about to sell our house), and he said no, they were in good shape, just needed maintenance. Just charged us the service call. We said we wanted a new motor, and he said he didn't have one - would have to come back. Same night, the A/C finally died, and the next day, Walker guy came back out with a motor and replaced it - didn't charge another service call fee. Nice fellow, and very professional.
Description of Work: Diagnostic; cleaned units, replaced motor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Rana P.
07/2008
5.0
heating & air conditioning/hvac
  + -1 more
Corey was extremely helpful and pleasant. They were originally not going to be able to install for about 5 days but when I begged, they were able to come in 3 days. Did a great job, cleaned up their mess, and I got a $1000 rebate and 12 month financing with no interest.
Description of Work: Installed new 19 SER Trane a-c unit. Also did inspection/cleaning of other unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

GASTON M.
06/2008
5.0
heating & air conditioning/hvac
  + -1 more
Smoother and less troublesome than most such projects. From first contact to final certification by them and me, everything was pleasant, professional and honest. There was no "high pressure selling" and I definitely got the high performance, economical system I shopped for.
Description of Work: Installed new 2-ton Trane Furnace and Air Conditioning System and disposed of old unit. The work included replacement of several items that were part of the old system and not suitable for use in the new one such as a concrete slab, thermostat, etc. I received a prompt bid for the basic system and for several additional items such as an extended warranty, inclusion of a more efficient unit which came with a $300 rebate. The work began and ended on the day scheduled. They returned at no charge the next day to make sure the system was behaving properly and to make several adjustments. They had taken advantage of some 22-year old plumbing to carry off the condensation, and the outdoor overflow pipe began dripping. They sent another technician to investigate, and he found that some of our plumbing traps that the main drain was tied into were clogged. He cleaned the traps beneath two sinks, charged nothing, and assumed the problem was solved. It wasn't, so they were back again the next day and actually replaced some of the PVC pipe and added a moisture trap to capture and drain condensation without allowing it to overflow into the emergency drain pan. Again, there was no charge, and the unit has been performing flawlessly ever since. I wan to stress that this narrative is a complement rather than a complaint. Every problem that arose was the fault of our 22-year old house and not the system. Throughout problem diagnosis and repair Walker personnel were helpful, prompt, and professional. These are the kind of people with whom it is a pleasure to do business.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

C C.
05/2008
5.0
heating & air conditioning/hvac
  + -1 more
Service was courteous and seemed thorough. The representative arrived on time and spent time discussing what he found.
Description of Work: Seasonal maintenance of two air conditioning units, changing filters & making small repairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

gary D.
04/2008
1.0
heating & air conditioning/hvac
  + -1 more
I tried to get this company to come to my home for A/C heating inspection; spring service type work. I scheduled the first appointment for 08:00 on 4/2. Around 08:40 the day of the inspection they called and said it would be later. I asked for a new date. I was scheduled for 08:00 on 4/7. Today (4/7) at 08:35 I called to find out when the technician would arrive. I was told the 8:00 appointment was an estimate. They said I should have been told it was 8:00 + 2 hours! Their web site clearly states "You select the day and time that best suits your needs and we schedule the call." It does not say a word about the 2 hour window. I canceled the appointment.
Description of Work: Scheduled preventive maintenance on my heating and air conditioning units.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Walker Air Conditioning & Heating Inc
WE REGRET THE MEMBER'S DISAPPOINTMENT. WE HAVE BEEN IN BUSINESS SINCE 1963 AND HAVE NEVER GAVE EXACT APPOINTMENT TIMES DUE TO UNKNOWN REPAIR TIMES, TRAFFIC, ETC.. WE DO OFFER 2 HOUR WINDOWS FOR SERVICE TIMES AND HAVE A 98+% ON TIME HISTORY. IF YOU LOOK AROUND, MOST SERVICE COMPANIES DON'T EVEN OFFER THIS. AGAIN WE REGRET NOT BEING ABLE TO SATISFY THE MEMBER.

Sandy W.
08/2007
5.0
heating & air conditioning/hvac
  + -1 more
Came out and quickly diagnosed the problem; part had to be ordered. They called back late that same day to schedule the installation of the part; they were able to get in less than a day. Returned the next day to install and check the system to make sure it was working properly.
Description of Work: A/C was not cooling. A heating element for the compressor oil was malfunctioning and tripping the breaker so the unit would not function. Repaired unit under warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MICHAEL M.
06/2007
5.0
heating & air conditioning/hvac
  + -1 more
A knowledgeable salesman/technician helped me figure out what I needed for better efficiency and to eliminate summer hot spots. He gave a competitive bid on a Wednesday, then scheduled the work for that Friday. A crew removed 19 year-old condenser, 17 year-old furnace, coil and thermostat, installed new condenser, furnace, coil, media filter and thermostat and a new air outlet and connecting ductwork all in one day. They protected carpets during work and even vacuumed when done. House is now much more comfortable on hot, humid days.
Description of Work: Removed and replaced entire heating and cooling system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$8,000

Robert A.
05/2007
5.0
heating & air conditioning/hvac
  + -1 more
The evaluation, estimate, installation and transaction went smoothly with no surprises. I think, I got a fair deal on the price and the salesman was pleased to explore a variety of options for me. My only slightly negative comment was, that I would have liked to see a more detailed estimate and final bill. The end result was very satisfactory however and the estimate and the final price were identical. The salesperson also, helped me apply for rebates with the OEM and the local electricity provider. Installation lasted one and one-half days. I met the installers, when they were finishing up the job and did a walk through, which included a check out of the equipment and an explanation on how the new digital thermostats worked. The installers laid down mats to protect the carpeting in the house and cleaned up when they left. Paperwork was quick and easy and prepared in advance. I paid by credit card. It has been two weeks, since the work was done and all is still well.
Description of Work: I had two 2-ton air conditioning systems (heat pumps), replaced at a townhouse that I own. This included the external and internal units (four pieces in total).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Patricia G.
03/2007
5.0
heating & air conditioning/hvac
  + -1 more
They were professional from the bid through the installation. They walked me through how the air cleaner& A/C were to be serviced. Unlike the other 4 bids that I got they did not try to scare me into buying a new furnace. Their price was 12% less than my highest bid and 7% below the lowest. Unless I have a negative experience later, I have nothing but the highest praise.
Description of Work: Installed a 5 ton Trane Condenser & a Trane Clean Effects air cleaner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,701

LISA T.
01/2007
5.0
heating & air conditioning/hvac
  + -1 more
They came right away to give an estimate. We told them we wanted the system to qualify for the IRS tax credit. The first system they installed did not qualify and they came back and replaced everything. I felt that they should have done it right to begin with. They said that they were not knowledgeable about the energy efficiency tax credit, but when I went to their website, they have a link to 23 pages of units that qualify for the credit.
Description of Work: Installed complete system of including furnace, coil, and condenser. Replaced air ducts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

LUCINDA B.
09/2006
5.0
heating & air conditioning/hvac
  + -1 more
When my air conditioning went out in August, with 100 degree plus weather, I was desperate to get it fixed. I called three HVAC companies, and Walker's sales rep was the only one that really took time to explain to me, in a way that a non-technical person can understand, exactly what had to be done. He even called the manufacturer of the evaporator coil to see if any adjustments would need to be made. Nobody else even came close to that level of service. Plus, they offered the lowest price! I just found my new HVAC provider. A+.
Description of Work: Replaced outside air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

STEVEN H.
08/2006
5.0
heating & air conditioning/hvac
  + -1 more
Compressor stopped working late one evening, started calling around early the next morning. Walker was able to schedule same-day service. Joel arrived at the promised time, and was very courteous and professional. He quickly diagnosed and repaired the problem and performed a service check on the entire system, describing what he was testing (and the results) each step of the way. At no time was there any pressure to buy additional services. I felt the overall price for repair, system check and coil cleaning to be reasonable and will definitely have them back in the future.
Description of Work: Diagnosis and repair of A/C system: Outside compressor was not working. Problem turned out to be short in power supply. Technician (Joel) quickly diagnosed and repaired the short, then checked entire system. Also cleaned outside compressor coils at my request.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

ROBIN B.
06/2006
5.0
heating & air conditioning/hvac
  + -1 more
I called A/C people until I got someone who could come the same day as my A/C was totally out. Walker came about two hours later, as promised. They performed the work quickly. When they needed a part, they went to get it and were back here very quickly. They explained the work they were doing to my understanding. They were cordial and professional throughout and my A/C works great now.
Description of Work: Replaced compressor, added coolant and cleaned A/C unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

DOROTHY P.
06/2006
5.0
heating & air conditioning/hvac
  + -1 more
Technician was on time. I was given a window of 1-3 p.m., and he arrived at 2 p.m. He was very professional and polite, and explained all the options and what I could expect in the future. The ladies scheduling the appointments were also very polite and professional. A little pricey, I thought, but I'd still hire them again. I was pleased with the experience.
Description of Work: Central A/C was blowing, but air wasn't cooled. I thought it might have been a Freon problem. It turned out to be a flipped breaker to the outside compressor. The technician checked everything and recommended that the breaker be upgraded, as the compressor was pulling a lot of amps at start-up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$131

Contact information

2909 Live Oak Drive, Mesquite, TX 75150

http://www.walkerac.com

Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
TACLA007818
Trade License Authority
TDLR

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning

FAQ

Walker Air Conditioning & Heating Inc is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Walker Air Conditioning & Heating Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Walker Air Conditioning & Heating Inc offers free project estimates.
Yes, Walker Air Conditioning & Heating Inc offers eco-friendly accreditations.
No, Walker Air Conditioning & Heating Inc does not offer a senior discount.
Yes, Walker Air Conditioning & Heating Inc offers emergency services.
Yes, Walker Air Conditioning & Heating Inc offers warranties.
Walker Air Conditioning & Heating Inc offers the following services: AIR CONDITIONING & HEATING EQUIPMENT CHANGEOUTS AND NEW INSTALLATIONS, HVAC REPAIRS, SERVICE AND MAINTENANCE CONTRACTS. new construction, residential, commercial, warranties, zone systems, filtration systems.

Contact information

2909 Live Oak Drive, Mesquite, TX 75150

http://www.walkerac.com

Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM