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Skytech Skylights and Gutters

Skylights, Gutters, Gutter Cleaning

About us

Remove and replace gutters. Gutter cleaning. Copper Gutters. BUsiness and residential. Free Estimates. Repair Skylights. New solar tube. New skylight. Commercial and residential

Business highlights

33 years of trusted experience
Emergency Services Offered

Services we offer

Remove and replace gutters. Gutter cleaning. Copper Gutters. BUsiness and residential. Free Estimates. Repair Skylights. New solar tube. New skylight. Commercial and residential

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.55 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
20%
3
0%
2
0%
1
40%


Rating CategoryRating out of 5
quality
3.7
value
4.3
professionalism
3.6
responsiveness
3.5
punctuality
3.2
Showing 1-5 of 5 reviews

Mark R.
08/2013
1.0
skylights
  + -1 more
We hired Skytech Skylights and Gutters to fix 4 leaks in our sunroom skylights. The leaks never got fixed. The company was slow to respond. They came out 6 times and still nothing got fixed. Leaks in skylight sunroom are just as bad. Had initial work done about a year ago and paid $400. Work included a 1 year warranty. Worked with Mark Stroud the owner. They kept ignoring phone calls and emails until we threatened to sue them. On June 9th, asked for our money back since it was apparent they could not fix the problem after 6 attempts. They ignored the email to return our $400. We filed a complaint with the Better Business Bureau and Mr. Stroud was untruthful several times in his response to the complaint. Needless to say, the Better Business Bureau agreed with us stating "The business failed to resolve the complaint issues" and dropped his rating. Stay away from this company! Update after reviewing Skytech's Response: As mentioned in my BBB complaint, Mr. Stroud (the owner of Skytech) never mentioned replacing the skylights. His only quote was for fixing the leaks for $400 and included a 1 year warranty. It seems odd to me that Mr. Stroud or any company would take on a job and provide a 1 year warranty if his recommendation was not chosen. Mr. Stroud is not being truthful. Instead of taking responsibility for his lack of performance, he chooses to fib and blame others. His comment on us being "belligerent" is what he mistook for our frustration in having to contact him and waiting up to 1 month to hear back from him. He ignored our phone calls and emails and he only came out after we had repeatedly threatened him with a lawsuit. Mr. Stroud's comment on our "cheaply made add-on sunroom" and "doing very little upkeep to the home" is news to us and he seemed to omit this from his Better Business Bureau response. I question his motivation for making these statements. The quality of Mr. Stroud's work is well reflected by the quality of his response. I doubt he even proof read it.
Description of Work: Attempted to fix 4 leaks in our skylights.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$400

Response from Skytech Skylights and Gutters
[member name removed] is not happy because he chose the cheap route instead of trying to pay an expensive price for new skylights. He has a cheaply made add-on sun room in which every seam was not sealed. we went 6 times to work on items we did not bid on. [member name removed] was belligerent to us but we continued to go untill he told me no way was he going to have us out there. And wanted a full refund. e did our part that we was hired to do. He chose the inexpensive route. We sealed what we said we would seal. We did things that we were not contracted to do. They do very little upkeep to the home. That is all I can say. Some people are not going to be pleased

Paul A.
08/2013
5.0
gutter repair, skylights
  + 0 more
A good service at a good price.
Description of Work: Installed gutters

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

T J.
04/2013
4.0
skylights
  + -1 more
They quoted us $1,500 a piece and we wanted to get 4 of them done. They were responsive but were just not within our budget. They were good with all the information that they gave us. We had very little interaction with them.
Description of Work: I got an estimate from Skytech Skylights and Gutters for skylights.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,500

Collette M.
06/2011
1.0
skylights
  + -1 more
Not responsive. Called company, he never showed so I called again. He finally came out and assessed the job and gave me a price. He said his person would be here on Monday to install the 4 skylights. Today is Wednesday, I have not heard from him as to why he is a no show. I hired someone else today to do the work.
Description of Work: Project was to install 3 (3x3) skylights and 1 (4x4) skylight

Rating CategoryRating out of 5
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0


Response from Skytech Skylights and Gutters
We did call and left a message. There was a huge storm here last month with tons of devastation. The call was to inform her that we have the 3 X 3 but not the 4 X 4. My manufacturer ran out of material and is waiting for more. There is going to be more and more shortages as the days go on. Simply because of the amount of damage out there. Our company is receiving 50 calls for service each day. I am rushing to hire more installers. BUT i refuse to lower my hiring standards just to fill a void. I hire only true skylight and gutter professionals.

CATHERINE K.
05/2011
5.0
gutter repair, skylights
  + 0 more
I called Mr. Stroud two weeks prior to installation date. He came over the next day and gave me a fair quote. We scheduled the installation date for within two weeks. He called me that morning to say he and his crew were on the way. There were two installers and they were very professional. I especially appreciated how they cleaned up as they worked. Mr. Stround was a very pleasant and polite man to do business with. I love my skylights! I would do business with this company again.
Description of Work: Three solar tube skylights. Two 10 inch (one in each bathroom) and one 14 inch in living/kitchen area.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,800

    Contact information

    2226 Bamboo St, Mesquite, TX 75150

    http://skytechskylightsandgutters.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 AM
    Tuesday:
    8:00 AM - 5:00 AM
    Wednesday:
    8:00 AM - 5:00 AM
    Thursday:
    8:00 AM - 5:00 AM
    Friday:
    8:00 AM - 5:00 AM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Skylights,
    Gutters,
    Gutter Cleaning

    FAQ

    Skytech Skylights and Gutters is currently rated 3.5 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 AM

    Tuesday: 8:00 AM - 5:00 AM

    Wednesday: 8:00 AM - 5:00 AM

    Thursday: 8:00 AM - 5:00 AM

    Friday: 8:00 AM - 5:00 AM

    Saturday: Closed

    Skytech Skylights and Gutters accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Skytech Skylights and Gutters offers free project estimates.
    No, Skytech Skylights and Gutters does not offer eco-friendly accreditations.
    No, Skytech Skylights and Gutters does not offer a senior discount.
    Yes, Skytech Skylights and Gutters offers emergency services.
    Yes, Skytech Skylights and Gutters offers warranties.
    Skytech Skylights and Gutters offers the following services: Remove and replace gutters. Gutter cleaning. Copper Gutters. BUsiness and residential. Free Estimates. Repair Skylights. New solar tube. New skylight. Commercial and residential

    Contact information

    2226 Bamboo St, Mesquite, TX 75150

    http://skytechskylightsandgutters.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 AM
    Tuesday:
    8:00 AM - 5:00 AM
    Wednesday:
    8:00 AM - 5:00 AM
    Thursday:
    8:00 AM - 5:00 AM
    Friday:
    8:00 AM - 5:00 AM
    Saturday:
    Closed