Recon Roofing Pro

One of the most horrible experiences I have ever had with a company. I initially hired this company in April 2022 to replace an old fence with a 6ft cedar board-on-board fence. 1) The fence that was initially installed by this company used horrible wood that was splitting and looked burnt. When I texted the co-owner (Gary) photos of the fence after it had been installed, he stated, "your fence has been burnt and those are ashes on the ground." I couldn't believe his response. I told him that I would know if my fence had caught on fire. A few days later, he and his business partner came to my house to replace some of the bad pickets, and once they arrived, they realized it was much worse than they thought. The co-owner (not the one that I dealt with) remarked that the fence should have never been put up in the first place with all the bad wood. It was so bad that they agreed to replace the entire fence. One would think that this company would have inspected the wood before installing it a customer's house. Additionally, apparently the crew that this company used was so inept that they went ahead and installed the bad wood. 2) A few days later, the company then sent the co-owner's brother's fence company to replace the entire fence. While the quality of the wood installed was better, there were still issues with the installation. For example, one of the pickets was placed over one of my sprinkler heads in my garden bed. I had to call this company AGAIN to come out and fix this. Again, an individual that came out to fix it was from the brother's company and he acknowledged that it was obvious where this sprinkler head was and that the picket should not have been placed over the sprinkler head. This individual also noticed one of the metal caps on the ground behind a shrub that goes on top of the post. I saw the cap lying there on the side, but didn't know what it was. Anyway, the guy noticed it and put it on the post. He told me it was important for all of the posts to be capped because if rain gets in them, the posts can be ruined. 3) Then a couple of months later, I noticed a cap missing from another post on a side of the yard I rarely go on. However, this time, there was no cap on the ground. The cap was just missing. The co-owner is still refusing to place the missing cap on the fence post. 4) When the first fence was installed with the bad wood, I had the co-owner drill a hole in my fence so that Atmos could read my gas meter, since the meter is located behind the fence. In fact, I called Atmos on the phone while the co-owner was at my house and they recommended a hole be put in the fence. The co-owner then immediately drilled a hole in the fence and it didn't take him more than 5 minutes. However, when the second fence was installed, they forgot to drill a hole in the fence and with all that had been going on, I forgot about it. Then one day, an Atmos rep knocks on my door and tells me that she can't read my gas meter and needs access to my backyard. I then texted the co-owner and asked him when he could install a hole in the new fence. He initially agreed to do it, but never did. At one point, he claimed to be "sick," and said he would get to it when he could. A month later, I still had heard nothing from him and had to pay a handyman to drill a hole in the fence. 5) I also noticed a piece of lumber that fell from one of my gates when I closed it. It apparently fell from the top of the gate and there's another piece next to it that is loose and about to fall out as well. The co-owner characterized this as a "scrap piece of wood" and refuses to do anything about it. When I contacted the co-owner about these most recent problems, he had a very nasty and snarky attitude. In fact, he asked me if I wanted him to come by and take the whole fence down and give me my money back. Then he said he couldn't be expected to drop by my house "every week" to fix the problems that he and his brother's company caused. I would NEVER hire this company again due to the poor workmanship and the nasty, snarky, uncooperative, unprofessional attitude of the co-owner.

We just had a new fence installed by Recon Fence and are unhappy with it. We ordered a Cedar fence from your company, and we did NOT get a Cedar fence. We ordered a new 6ft Cedar Board on Board Fence for about 100 ft of fencing. We're finding out now that Japanese Cedar is NOT real cedar. WE DO NOT RECOMMEND JAPANESE CEDAR TO ANYONE NOW!!! Japanese Cedar is a cypress tree and NOT a real cedar tree. Spending nearly $5 grand for FAKE CEDAR boards is a total ripoff when you can get a regular Pine boards for much less. To call Japanese Cedar a cedar is a misnomer. We thought we were getting real cedar. This explains why a large number of boards you installed were cracking and the boards are also full of large knots, which will eventually become holes. Real cedar does NOT crack like this. We were NOT expecting you to cut corners like this with very low quality wood for a small backyard. You would never use Japanese Cedar to build a fence at your own house so why would you be installing this garbage at other people's houses? Japanese Cedar is brittle and cracks easily. There are large cracks in the boards you installed ranging from 10 to 30 inches. This is not acceptable! Nobody wants a bunch of cracked boards. Another customer was having the same problems. These large cracks will only get worse and the boards will have to be replaced again soon. We asked you to replace the rest of the cracked boards and you refused to do so. The kickboard looks faded like something out of salvage yard with ugly green mold on it when it was installed. The railings look old & have very large ugly knots in it too. It looks like an old dingy fence. We ordered a Cedar fence from your company, and we did NOT get a Cedar fence. When you replace these boards with REAL CEDAR like Western Red Cedar, we will be happy to give you a 5 star review. CLICK ON LINK FOR FENCE PHOTOS: [*** Link removed ***]

Wonderful! You won't regret hiring them to do your fence. Showed up and did what he said they would do. A great overall experience.

5 stars all the way. I had a 8 ft board on board fence installed. All the cedar pickets were stained in advance which makes sure all of the wood is completely protected. They showed up at 1000 and by 630, I had a brand new fence. The cost was very reasonable for the quality of work performed. I would definitely recommend these guys to anyone.

Was an amazing experience. Great pricing. Fast and quality work. Very professional. Would definitely use this company again without question.

I had 3 different jobs performed and each time, it was high quality and superb work! They are very anxious to please the customer!

We hired Recon fencing to install wrought iron fencing, entry archway and 20’ entry gates. Very satisfied with their work. Our neighbors hired them as well to install wrought iron fencing and gates after seeing the quality of their work. Nice guys as well and veteran owned!

Needed most of my wooden fence replaced. It went great! Andy and his team did a fantastic job and did everything I wanted. Even the custom touches I asked for. Great craftsmanship. Looks wonderful.

Excellent. They Very efficient, used excellent quality materials and made sure that it met our needs. In fact it exceeded expectations. Great work!

Andy was prompt and very professional. His work was excellent, I can’t recommend him enough! He’s a great person!

My fence is beautiful! Prompt and kind. Easy to get ahold of over the phone. Fence was completed within time frame promised. I’m so pleased and would recommend them to anyone who needed a fence built. Thank you Recon Fence team!

Gary and his crew did a great job. I have used Recon Fence Co., many times and have recommended to friends and others. I know they received recommendations from those I sent them to. Great work, fair price, job finished. Thanks guys!!!

Great the crew did a excellent job

Dakoda was very professional and very fast since he knew I had dogs just begging to go outside. He did not cut corners despite the need to be expeditious. Recon Fence was very affordable and reactive to my urgent request for fence replacement.

They did an excellent job with the best looking pre-stained cedar I have seen ! The guys had to hand carry the old fence to the street and were respectful of the property and plants along the way . Despite the high temps they completed the work SS described and I could not be happier with the result ! The price and quality is unmatched anywhere else ! I would highly recommend them !!

Very professional and always on time. The day of completion, another neighbor came by and asked if Mr. Henderson would look at his fence, because he saw my fence.

Excellent and professional work. We love the outcome.

Wonderfully designed and executed. Couldn’t have asked for a better experience!

Good experience. Good communication. Hard working honest service done on time at a fair price. Would hire again.

Great guys did awesome work. Highly recommend

So professional, listened to what I needed, on time, priced right and would hire again !

Excellent. The crew that completed the work were exceptional. They arrived on schedule, worked quickly, left my property spotless, and did so at a very affordable price.

Everything went amazing. Gave me a really good quote with several options and prices for each one. I decided to go with board on board and I’m so happy I did. It looks amazing. They workers did a great job and cleaned everything back up and made sure all the dirt from the holes was put back around the fence. Definitely recommend them.

Every detail mattered and looked outstanding. A company that takes pride in their work.

Very well..great work and excellent crew.