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LOWES HOME IMPROVEMENT

Appliance Sales and Installation, Windows, Carpet Sales and Installation,


Services we offer

LARGE APPLIANCE SALES, REPAIR, DELIVERY AND INSTALLATION; DOOR SALES & INSTALLATION.

Reviews

4.427 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
11%
3
19%
2
0%
1
4%


Rating CategoryRating out of 5
quality
4.3
value
4.6
professionalism
4.4
responsiveness
4.4
punctuality
4.4
Showing 1-25 of 27 reviews

shavon B.
06/2014
3.0
replacement windows
  + -1 more
The experience was Lowe's wasn't that great, I had to go through a lot of things and go up there to sign multiple paperwork. Their people also were not following up and were forgetting they had called me. Their contractor did fine. The first contractor sent me to kept playing phone tag, and I couldn't get in touch with him, and the second contractor was fine. He was good. The price was pretty good. They were on time, once they got the work scheduled. I would use them, because they are convenient.
Description of Work: I used Lowe's for windows. They replaced all the windows in my house.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Kyle A.
08/2013
1.0
delivery service, home improvement stores
  + 0 more
I thought that their delivery service was terrible. They dropped the stove and then laughed about it. I had to call the manager and have them deliver a new stove. The delivery guys were absolutely horrible. The manager was responsive and nice.
Description of Work: I purchased a stove and a fridge from Lowe’s Home Improvement and had them deliver them for me.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$1,700

Janet W.
07/2012
5.0
appliance sales
  + -1 more
It went well. When I went into the store, I knew I wanted a drier--I was hoping to buy a clearance item or scratch and dent, but there weren't any driers available in that area. I got a floor clerk to help me and he arranged all the paperwork and the delivery--it took about 5 minutes. Then he sent me up to the cashier to pay, and I was on my way.The delivery guy called before going to my daughter's house and we arranged to meet there in about 10 minutes. He installed the new drier and hauled the old one away. It was a good experience.
Description of Work: I bought a new clothes drier as a birthday present for my daughter. I purchased it Thursday, July 19, and it was delivered on the 21st, as promised. The delivery guy cleaned out the vent, which was plugged with lint horribly, and told me that it was most likely the plugged vent that had burned up the heating element. He advised that she should pull the drier out away from the wall at least once a year to clear out any lint. I appreciated his advice.He hauled away the old drier and installed the new one; he cleaned up after himself. He was friendly and professional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Mitchell S.
11/2011
5.0
flooring contractor, appliance sales
  + 0 more
We were able to take it by the sale that they had and we got it a good price. We felt that in most of the parts the people that we dealt with were very helpful and knowledgeable. The installers were also good. There was one salesman that really didn’t seem to know things.
Description of Work: We bought some appliances from Lowes about a month ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Melanie R.
09/2011
5.0
replacement windows
  + -1 more
They contracted the work out and they have to come back this weekend and fix a problem. They did a good job and ordered one extra window than we were supposed to have but they refunded it so that was probably the only glitch. The windows were great and the contractors did a good job, they are coming out to fix something and we haven't had any trouble with them. I will use them again in the future.
Description of Work: I used Lowes to install windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Andrea D.
04/2011
5.0
carpet installation
  + -1 more
They charged $35. I found another independent company closer to home that actually bet their deal. The 2 reasons I chose not to go with Lowe's are the independent company that I found close to my home offered a higher quality carpets and pad and no work charge. They weren't going to charge me to move the furniture, but Lowe's was going to. When one installs carpets to me it's just a foregone conclusion that furniture is going to have to be moved. The quote was around $2950. The other company I went with charged me $2800 and that was built into the quote for moving the furniture and it was an upgraded quality pad and also carpets. Lowe's was more expensive than the other company. When they came out they were professional and courteous. I would not consider them for another quote in the future.
Description of Work: I had Lowe's Home Improvement Warehouse come out and take a measurement and give me an estimate for carpets about 6 weeks ago.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
4.0
punctuality
4.0


laundra H.
08/2010
3.0
replacement windows, appliance sales, doors
  + 1 more
I called several days after waiting to hear from someone on the estimate. Once I got the information, I went to purchase the product, but found out the estimate they gave me was no were near what was quoted. The professionalism was not there at all and the service person was very unkind. I will just let them keep my two $35 estimate fees. I don't won't there product. The manager did end up stepping in and made the situation right.
Description of Work: I went ahead and bought the door, but will have another contractor to put it up.

Rating CategoryRating out of 5
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


DON H.
07/2010
5.0
carpet installation, flooring contractor, replacement windows, window treatments, appliance sales, doors, home improvement stores
  + 5 more
The man that did the window did a very bad job but they let him go. Lowe?s made it right so we are pleased with them. That is the only complaint we have because the man that did the shutters was great and did a beautiful job. The people that installed the carpet and the guys that installed the appliances all did a great job. We?re happy all around. We thought the price was good and we're pleased.
Description of Work: We got carpet, a dishwasher, oven, stove, and refrigerator from Lowe’s. They also had a man do a window replacement and we had shutters installed.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Lisa J.
04/2010
3.0
replacement windows, doors
  + 0 more
They left open blocks of unpainted wood around the door. It took a lot to finally get someone else out to do a good job and paint it. The first contractor who came out said all they were supposed to do was install it. I went back and forth with the manager and finally was able to get the second person to come out and fix the problem. This took over 6 months.
Description of Work: They installed a storm door.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
1.0
punctuality
2.0

$6,500

Paula W.
12/2009
3.0
carpet installation
  + -1 more
They contracted out the installation, and the installer acted as though he was unhappy to be there and above the work. He did not install the fan correctly, but I was too intimated by his manner to ask him to fix it. I have lived with a rattling, noisy fan rather than calling them back to my house. I love the stove, but I will not use them again.
Description of Work: I purchased my stove and range hood from them.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0


Ruth D.
10/2009
5.0
replacement windows
  + -1 more
They did an excellent job. First they had someone come out and take the measurement so that I was sure that I would get the right sized window. The representative was very professional in talking to be about installing the doors. One of the doors that I was installing was a patio door. They had 2 doors from noble. They were asking me about which side I wanted and they also informed me about the pros and cons for having each door. When they came out that day there was some confusion as on what has been ordered versus what was on the write up sheet. Everything was done to my satisfaction. It rained that day. They came back out and patched the cocks on all the windows and doors that were damaged due to rain. It was not even their fault but they came back out and did it for free.
Description of Work: Lowes installed 10 windows and 2 doors for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

MICHAEL G.
06/2009
5.0
doors
  + -1 more
Lowes came out measured the area concerned before a contract was issued. Once issued we selected the door and they scheduled the installation. The door frame was filled-in where the old screws were that held in the old door. New holes were drilled and the door was installed.
Description of Work: Removed old storm door and installed a new storm door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$430

J DUANE F.
12/2008
5.0
carpet installation, flooring contractor
  + 0 more
They were prompt and followed up, confirmed appointments and called back to see if we were satisfied after the install. I was very impressed with their service and was actually shocked how nice they were to deal price. Personnel was friendly, cleaned up well, etc.
Description of Work: Carpet installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

MIKE M.
08/2008
5.0
carpet installation
  + -1 more
They were very helpful to us as we looked at carpet. They gave us all the details and were vivid on everything, allowing us to make an educated decision. Along with that I was pleased in how they helped us in a no-pressure manner.
Description of Work: We purchased carpet from them and they found a carpet company to do the work for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

John C.
06/2007
4.0
appliance sales, home improvement stores
  + 0 more
Lowe's has very nice people working for them. As far as work though, I do not think that I would say they are the best. They did work out great and got the job done. They were very reasonable and I have no problems now. I am happy with the outcome, but, like I said they are not the greatest.
Description of Work: I have a built in stove and the oven stopped working. Lowe's came in and had to replace the entire oven for me.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$500

TOBY K.
05/2005
5.0
carpet installation
  + -1 more
THEY WERE EXTREMELY RESPONSIVE, AND DELIVERED AND INSTALLED THE CARPET EXACTLY WHEN THEY SAID THEY WOULD. IT WAS A GREAT EXPERIENCE.
Description of Work: I PURCHASED CARPET FROM THEM, AND THEY INSTALLED IT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

AUDREY T.
04/2005
5.0
home improvement stores
  + -1 more
LOWE'S IS A GREAT PLACE TO PURCHASE ITEMS FOR THE HOME. THEY CARRY NUMEROUS ITEMS FOR YOUR OUTDOOR PATIO AS WELL AS GREAT ITEMS FOR THE INTERIOR OF YOUR HOME.
Description of Work: PURCHASED OUTDOOR FIRE PLACE FROM LOWE'S HOME IMPROVEMENT LAWN AND GARDEN CENTER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

ZACH R.
04/2005
5.0
window treatments
  + -1 more
IT WAS A GOOD EXPERIENCE. THE SALES PERSON WAS VERY KNOWLEDGABLE AND HELPFUL WITH OUR SELECTION OF BLINDS. THEY ALSO WERE VERY PROFESSIONAL WHILE THEY WERE IN OUR HOME.
Description of Work: WE PURCHASED BLINDS FOR THE WINDOWS IN OUR HOUSE AND HAD INSTALLERS COME FROM LOWE'S HOME IMPROVEMENT WAREHOUSE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

SHERRY W.
05/2004
5.0
doors
  + -1 more
THE INSTALLER WAS VERY COURTEOUS AND PROMPT. HE DID AN EXCELLENT JOB.
Description of Work: I HAD THE SCREEN DOOR REPLACED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

05/2004
3.0
appliance sales
  + -1 more
THE SALESMAN, WES, WAS HELPFUL ON ANY QUESTIONS WE HAD AND HE HELPED SET UP DELIVERY. THE DELIVERY WAS LATE, AND ONLY ONE PERSON CAME TO DELIVER, SO MY HUSBAND HAD TO HELP.
Description of Work: BOUGHT A WHIRLPOOL REFRIGERATOR.

Rating CategoryRating out of 5
quality
2.0
value
4.0
punctuality
1.0

Yes, I recommend this pro
$857

05/2004
5.0
appliance sales
  + -1 more
CHRIS ADAMS WAS VERY POLITE AND WENT OUT OF HIS WAY TO SEE THAT I RECEIVED THE VERY BEST DEAL.
Description of Work: APPLIANCE SALE.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$960

05/2004
4.0
appliance sales
  + -1 more
WE LOOKED SEVERAL PLACES AND FOUND LOWES TO BE MOST HELPFUL. THEY WERE THE ONLY ONES WHO CARRIED THE SIZE STOVE WE NEEDED AT THE PRICE WE COULD AFFORD.
Description of Work: WE BOUGHT A NEW STOVE FOR OUR HOME.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0

Yes, I recommend this pro
$450

04/2004
5.0
appliance sales
  + -1 more
LOWES HAD THE BEST SELECTION OF FOUR STORES WE VISITED. THEY LOWERED THE PRICE FOR DISCONTINUED MODELS OF STOVES. THEIR FINANCING WAS GOOD, ONE YEAR WITH NO INTEREST. THE SALES PEOPLE WERE HELPFUL AND INFORMATIVE.
Description of Work: PURCHASED A NEW GAS RANGE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

03/2004
5.0
appliance sales
  + -1 more
MY EXPERIENCE IN THE STORE WITH THE PURCHASE WAS GREAT. THEY WERE VERY HELPFUL AND FRIENDLY. THE SERVICE TO INSTALL WAS VERY PROMPT AND PROFESSIONAL. THE INSTALLER CAME ON TIME AND TOOK CARE OF EVERYTHING.
Description of Work: I HAD TO PURCHASE A NEW DISHWASHER AND HAVE IT INSTALLED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$534

03/2004
5.0
appliance sales
  + -1 more
THE SALESMAN WAS VERY HELPFUL IN SHOWING US THE DIFFERENT FEATURES OF THE VARIOUS MODELS. THEY WERE VERY COURTEOUS WHEN THEY INSTALLED THE DRYER.
Description of Work: PURCHASED DRYER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300
    • 1(current)
    • 2

Contact information

4444 N GALLOWAY AVE, Mesquite, TX 75150

WWW.LOWES.COM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Sales and Installation,
Windows,
Carpet Sales and Installation,
Hardware & Home Improvement Stores,
Doors,
Flooring Sales and Installation,
Window Treatments,
Delivery Service,
Appliance Repair

FAQ

LOWES HOME IMPROVEMENT is currently rated 4.4 overall out of 5.
No, LOWES HOME IMPROVEMENT does not offer free project estimates.
No, LOWES HOME IMPROVEMENT does not offer eco-friendly accreditations.
No, LOWES HOME IMPROVEMENT does not offer a senior discount.
No, LOWES HOME IMPROVEMENT does not offer emergency services.
No, LOWES HOME IMPROVEMENT does not offer warranties.
LOWES HOME IMPROVEMENT offers the following services: LARGE APPLIANCE SALES, REPAIR, DELIVERY AND INSTALLATION; DOOR SALES & INSTALLATION.

Contact information

4444 N GALLOWAY AVE, Mesquite, TX 75150

WWW.LOWES.COM