Baker Brothers Plumbing, Air & Electric

I made an appointment for them to inspect my water tank. I explained that the problem was a buildup of calcium, and asked them if this problem was able to be resolved. They said yes and came over to inspect. Yet, after a very short time, the technician told me that the tank could not be fixed and needed to be replaced.

They did a fine job. There was nothing really outstanding about the service, but there was also nothing to complain about.

Person installing the Roman faucet in master apparently didn't know what he was doing so had to follow the instructions. He was looking at the wrong instructions and sawed off part of the rough in portion, which was the wrong thing to do. They had to order another piece and come back another day. Way, way over priced for what the do and their quality of work.

The servicemen were prompt and polite. After opting for the new toilet, they gave me the option to pick the model I wanted from what they carried. While I certainly was not going to spend hours in big-box store looking for a toilet, I appreciated having some options and going online to compare them. The new toilet is higher in back and a little wider than the old one. As a result, it was necessary to cut part of a shelf. They were prepared for the task and did a very neat job. (This was not an issue since I will be remodeling in a few years.) The whole job was completed in just a couple of hours. Baker Brothers installs lids that are easy to remove for cleaning. The serviceman showed me how to operate the clips to remove the lid. Too cool for that hard to clean area of the toilet! Overall, the experience went very well.

They promptly arrived, and they did what they said they were going to. They charged what they said they were going to charge. The only negative thing was that they had to cut a whole in the drywall which wasn't fixed before they left, but I was pleased overall with the experience.

After a couple of estimates, Baker Brothers came in, gave a fair estimate, made recommendations that were excellent, even advising against a more expensive option that we thought we wanted. They got our business. Great service and very thorough.We would use them again.

It went fantastic. Baker Bros was $300 less than other plumbers for same water heater and had a $50 angieslist coupon. Great price, great service, great company.

The pipe is in our basement very close to an outside wall and up in the floor joists, so it was quite difficult to access. On the first visit to give us an estimate, Baker Brothers thought they would have to remove brick from the house and fix the pipe from the outside. But when the plumbers came to do the work, they were able to access the pipe by cutting a small piece out of one of the floor joists, so no brick removal was necessary. The plumbers were very professional and did an excellent job. I did, however, have a few price issues. The written estimate provided to me was itemized and included an amount ($350) for brick removal and reinstatement. Even though the plumbers did not have to remove brick to complete the repair, they wanted to collect the additional $350. I spoke with the Baker Brothers office twice to resolve the issue before paying for the repairs, and ultimately, we settled on an additional $150 because the plumbers had to cut the floor joist. I thought that was quite expensive for that work, but agreed to pay it. The other price issue involved correctly applying both the Angie's List coupon and the amount I paid for the service call Baker Brothers made to give me an estimate. When Baker Brothers came out to give me an estimate of the repair cost, I paid $39.50, which I was told they charge in case I decided not to have the work done or hired another company. But, if I decided to have Baker Brothers do the repairs, the $39.50 would be applied to the total price of the repair, and that fact is noted on the written estimate. When it came time to pay for the repair, however, Baker Brothers balked at deducting the $39.50 that I previously paid from the cost of the repairs saying that they gave me the Angie's List discount, and they do not give two discounts on the same job. When I explained that the $39.50 was not a discount, but was the amount I paid when they gave the estimate, and that it was noted on the estimate that the $39.50 would be applied to the total cost of the repairs, Baker Brothers grudgingly deducted it. Despite these price issues, I would use Baker Brothers again because they did an excellent job. But the experience has reminded me how important it is to have a specific itemized estimate for the work that is required.

Rep. was rather arrogant and presented an estimate which was double my previous identical service with another plumber. Rechecked with six other plumbers and confirmed the Baker Bros.averaged twice the amount. Paid the service call and asked the rep, to leave as the fee was way to high. Totally disappointed with them.

The service representative showed up several hours early to replace my toilet (much appreciated :-)). He put on protective covering for his shoes before entering the house to look at the job. After he had surveyed the situation, he gave me variety of options to choose from and we went from there. Unfortunately, he did not have the replacement toilet with him and had to go to the supply house to get it. Even with that trip, he was finished, cleaned-up, and out before the time I had originally been told he would be here. Again, given the nature of the repair...MUCH APPRECIATED! He answered all of my questions and explained everything to me (I figured for $700, I might as well get an education too).

I was able to have next day service, in fact, I was supposed to have an afternoon appt, but the dispatcher called in the morning to see if it would be OK for them to come earlier in the day. The price was just a bit high, but for the promptness, efficiency, and cleanliness of the overall experience it was definitely worth it

The main service rep /plumber was very pushy to the point of being unprofessional. He was flirting and trying sell me extras, that perhaps I did need but couldn't tell if he was just trying to sell me something or actually needed it. I did purchase just about everything he suggested, but I did feel uncomfortable. His manner just didn't sit right with me after all was said and done. He also was trying to have me organize the city to come and pass inspection on his work, when this is something he needed to do. He did a small amount of the work, but the assistant plumber did the bulk of the work. They did do a good job, but I felt for the legnth of time and the amount of money I spent, the constant harrassment wasn't worth the trouble. I did need an emergency plumber, but felt the guy was just too pushy.

I've used Baker Brothers in the past and as always, they put down protective coverings on the floor and minimized their mess. They showed up on time and completed the job in the same visit.

Did a great job. Very professional and cleaned up well after the job.

They did a fine job. Nothing stood out to me; it was what I expected.

The service technician was GREAT! He was prompt and on time, knew what he was doing and listened and had recommendations for the numerous small irritating jobs that come with home ownership. I would recommend this company to anyone and because of the level of service I received I am going to also try the recommendation for another service that I need.

They were very timely, professional, honest and they cleaned up their mess. Their price was what they quoted. I was overall very happy with the results.

He arrived on time. Then showed me pictures of his wife and family. I explained the job. I also said I needed him to do the shower first as the tile men were waiting on him so they could complete the tile in the shower. He began and said all would have to have new stops. He said he would call his boss for a quote. I said it wouldn't matter the shower had to be done. He began to work not on the shower but on the sinks. They called asking where he was. He did the shower last. He talked and talked. He did fix the shower. They left to go to lunch. He then said he needed to have lunch. He game LATE back to the house. I told him that he needed to leave. That he had been slow. I caught him talking on the phone outside in the yard. It appeared a personal phone call. He asked if he could please finish the work. Do the sinks and the tub. I said no. The bill was over $1000. I called my husband and he said that he was going to talk to his boss. I told him that my husband was going to call his boss. He said he better not. That my husband should call him and talk to him. Very threatening. I called his Bakers and they reduced the bill by half. He apologized for the man's behavior. It was unprofessional and frightening experience. I do not know why you have them on your list. This was a dangerous man.

The experience went fine. They were pretty good. They came on time and finished the job at approximately the projected time.

The plumber called before he arrived and put shoe covers on to protect our floors. He took a look at the broken disposal and asked if we wanted it fixed or replaced. We asked that it be replaced (it was leaking very badly and old.) He showed us an assortment of disposals in a wide price range and we chose one for $429, which he installed and it works fine. He also fixed a couple of slow sinks, one of which we knew had a very corroded pipe (trap?) that needed to be replaced. The sinks work fine now. We got an estimate on a toilet replacement and plan to use this company for that soon. The plumber was very professional, didn't leave a big mess, and we highly recommend him.

After the gas company cut off gas due to a gas leak, Baker Brothers was prompt in dispatching a team in an effort to isolate and repair the leaks in the system in and under the house. That late evening task extended to the next day and determined primary leak(s) were in the line from meter to home. By noon they were excavating after agreeing on fees for the job and the following morning installed the new line and connections to the house. Then waited first on City of Dallas Inspector to issue green tag and then 6 hours for Atmos Energy to reconnect meter. Two helpers arrived several days later when it warmed up to backfill the trench. All work done professionally, neatly, promptly. All workers (6 different helpers and plumbers) appeared to me to be focused on their work; diligent and explained what they needed to do and what they did. Cleaned up the site; protected the interior with drop cloths. They did well!

I had to change my appointment multiple times. Every time, Baker Brothers was polite and responsive. This was much appreciated. Also, the service from the plumber was excellent and courteous.

They are not the cheapest around, but we like their service. They have a flat rate. They are one of the few companies in Dallas that sell Rani hot water heaters. We really liked Greg, the plumber who came out. He removed our old hot water heater, and moved all of our hot water lines to use the tankless hot water heater on the back of the house. He did a great job! We haven't had any problems with it. We have an older house, built in the 1920's, and he was able to repair all of that, and get everything working like it should.

They have done work for us before, and we have always been satisfied with them.

When Pedro and his assistant arrived, the weather was nasty. They laid down canvas to walk on and proceeded to work. The leak was precisely where Pedro thought it was and they were able to complete the repair by mid-afternoon. They were pleasant, professional and punctual. I would use them again and definitely recommend them!