Baker Brothers Plumbing, Air & Electric

Really well. I scheduled the service on a Saturday and the plumbers came on a holiday Monday. They got the work done quickly after leaving to get parts. The price seemed reasonable with the Angie's List discount. The men were friendly and did a good job explaining things. They wore booties inside the house and totally cleaned up afterward.

My waterheater went out on a Saturday evening of course so I needed to find a company that would replace it on a Sunday. Baker Brothers were very helpful when I called and got all the details regarding my issue and gave me a quote over the phone. The repairman was very professional and friendly and did a great job. He cleaned up afterwards and other than having hot water again.....you couldn't even tell he had been there! They quoted me a very reasonable price for the waterheater and installation. There was an upcharge for Sunday services of course, and there were also several code issues that needed to be resolved which increased the price. They had warned me about that when I first called, so I wasn't surprised when the repairman showed me what needed to be done. The final price was right in line with what was quoted, and I got a $50 coupon from Angie's List to use! I would definitely use Baker Brothers again!

I declined. I am bewildered that a company that expects to compete for business would charge me money to try and earn my business - several thousands of dollars worth of business. Not in my lifetime.

I checked Angie's List first for the highest rated plumbing service and Baker Brothers came out on top. I called and a very nice lady took my information and arranged an appointment for the next day. They called to tell me he would be here earlier than the appointment was scheduled and he arrived in 20 minutes. The work was done quickly and the service tech very nice.

I bought a duplex that was built in 1941 in North Oak Cliff in October and the previous owner did not disclose that the property had multiple gas leaks. I called Baker Brothers to come and do a pressure test to find out what needed to be fixed and get a quote. Baker Brother sent two plumbers to my house who were friendly and seemed to know what they were talking about. After they completed the pressure test on one side of my duplex and inspected the place they quoted me a price of around seven to eight thousand dollars for just one side of my duplex, with the possibility of it being in the $20,000 range if the other side was just as bad. With that I would need to move my water heater or replace it with an electrical one and lose gas to my gas fireplace because they said the City of Dallas would not pass it during an inspection; pretty much that the house was not up to code. Most of the expenses in the quote was getting just one side up to code. I ended up going with another company that was half the price, mostly because they worked with the city to grandfather in my duplex to older codes. All in all I believe the Baker Brothers plumbers knew what they were talking about they were just more expensive.

Our experiences with Baker Brothers are always very good. They are punctual, professional and they do the work that is requested. They take time to explain what is being done and to provide alternatives if there are any. They are not, probably, the least expensive plumber, but I will pay the price for their quality of work.

They did a very good job. The technicians introduced themselves upon arrival and I explained the kitchen hardware issues and the areas for the stress test. Once the analysis was completed, he clearly explained how and what he would be doing. They took care to cover areas they would be working as not to leave debris on the carpet/floors. After the work was completed, they reviewed and verifed all was working. I was very pleased.

We called and explained our problem to the person answering the phone. They scheduled a visit and the workers showed up on time. However, they appeared to not know anything about our problem so we went over everything with them again. There were 2 guys, one was clearly in charge. The man in charge was rude, insulting, and cut me off several times while trying to explain the situation. My husband got home 5 minutes after they got here and without me even telling him how rude they were to me, he came up with the same opinion. After going through the house and not finding anything, they went outside and found a potential problem with our sprinkler system. However, he wouldn't test the area for a leak because we have an old cut-off valve (we have a 36 year old house). He said we'd have to replace the valve before he'd do the test and that would cost $700. We still don't know if we have a leak but we sent him on his way. We may very well need a new valve and there may or may not be a leak in our sprinkler system. But we will use someone with more professionalism and better prices to do the job -- and any job we have in the future.

We told them absolutely NOT! I know it is Christmas eve, but I bet the clerks at Target and Walmart are not getting $500 extra because it is Christmas Eve. Poor guys!

They were very professional, thorough and clean. The appearance of the whole thing was good. My wife was very impressed with them. The price wasn’t that good. I would use them again if I could save up enough money.

Randy quickly found the problem with a newly installed sink in the bathroom. The old drain pipe had a clog that wasn't found by the installer and it couldn't easily be removed without disassembling the entire drainpipe. He also stabilized the wobbly toilet without having to replace the flange and gasket. This saved me a lot of money and I'm very pleased about that. Randy took the time to ensure that he worked in a safe and sanitary manner. Everything stayed in a contained area and I never had a mess to clean up afterwards. I am very happy with the outcome.

Excellent outcome on a very stressfull situation. Water pressure became extremely low, discovered water break at city connection, water literally pouring down the street. After getting water turned off by city around 9:30pm, had to find a plumber fast. Thought it would be impossible to get somebody that late on a Friday evening, would have to go without water until Monday. Thanks to Baker Bros extended office hours, till 11:30pm, was able to get next day appointment. Mark from Baker Bros arrived promptly at 9am on Saturday & we had our water back on within a couple of hours. Prompt, professional & able to use $50 Angie's List coupon brought nothing but smiles to our faces!

This was way way too high.. I will use Angie's list to find someone else that performs good work for a reasonable price. Don't use these guys!

I woke up in the middle of the night with a plumbing leak above my master bath ceiling. After calling Baker Brothers the next morning, they were able to send someone out to my house at 10:30am. The plumber was on time and honest with me as to what the issue was and it was actually a result of the plumbing in the condo above me. He even came with me to talk to my neighbor upstairs about the issue. He was courteous, prompt and honest.

Went great. On time, reasonable estimate that was accurate, quick work, neat workers who didn't leave a mess.

Called to come fix simple valve change inside toilet. Quoted over $300 for 15 minute job. I will use somebody else. Also wanted to charge me service charge for walking in office and giving quote.

I found the tub leaking following its use by a guest over Thanksgiving. When I could not get the water to stop dripping, I began to consider hiring a plumber. This is what prompted my signing up with Angies List. After reviewing the reports for local plumbers, as well as the prices that were reported, we decided to bite the bullet and go ahead, expecting to pay up to several hundred dollars. An appointment was made for "after 2:00 pm." I marked N/A for punctuality, since there was such a wide window left open, though the man did come during that time slot. He was very professional, and after looking at the situation, said it would cost $180.91 for the repair. After I signed the authorization he proceeded to make the repair, which took no more than 10-15 minutes. I guess he was here 25 to 30 minutes total -- from his arrival to his departure. Though I still feel the price was way too high for the time spent, I suppose it was within reason considering other reports that I had read. I was able to get a 10% discount with the Angies List coupon.

Plumbers showed up on time. Day one took both leaking gas lines and stopped them off so gas could be turned back on. Scheduled next day for repairs. Day two, never showed. Tech called at 5pm to say they forgot to schedule us and would be there the next day. They showed and finished the job. One week later, hot water was gushing from outside pipe. Called Baker brothers back. It was a clogged cap on the water heater they had fixed last week. Gave estimate and said we needed new water heater ( no we didnt. it was only 5 years old)Tech got leak fixed. 10 minutes after he left, water resumed leaking. Called them back, they came back after 20 minutes. Had no choice but to have them fix it. ( $115 on top of the $110 they already hadfor estimate) Everything is fine now, but a bit concerned that 1) they didnt see this problem when they were fixing the gas lines on this water heater 2) could they have possibly caused this... according to them , no 3) felt like they conned us. ( especially saying we needed a new water heater) I dont trust these guys. Will not use them again

Overall, the experience was excellent. They were expensive but they were very good at what they do. They’re efficient and completed the work quickly. They worked on both of my houses. I’m happy with their services.

On Thanksgiving night one of our water heaters failed and we had a valve that would not shut in our upstairs tub. We called Baker Bros. and they called back that evening. They could come at 8PM, but by that time, we had already shut down the water heater and just let the bathtub run. We arranged to have them come on Saturday morning. They called before they came at 8:30 AM and replaced the water heater and the valve. It turned out that the valve failure was due to the rust from the water heater. They stayed until 1PM and cleaned up everything. They were very professional and arranged to have Dallas Code Enforcement come to check the permitted work on the next Wednesday. They explained all the work and communicated with us throughout the long process.

Our kitchen drain was slow to drain. I searched Angie's List and decided to call Baker Bros. since they had a high rating and many favorable reports. The initial service was performed on 10/31/11, and the drain was apparently fixed. However, within a day, the drain started slowing again, and progressively became worse. We called them again and Baker Bros. kindly agreed to send the tech out again at no cost and he came as agreed on 11/21/11. He snaked the drain, and was unable to reach the clog. He even went on the roof and tried through the vent. He definitely gets an A for effort. He was courteous, and very professional. But the story does not end there. This would be an A rating report had he successfully cleared the drain. After nearly 3 hours of trying, the net result was clogged drain. Even worse. Whereas before it drained VERY slowly, now it didn't drain at all. He suggested that the cleanout was of not the correct size for his tools and that he would have to cut through the wall or, at my suggestion, under the cabinet to install a new cleanout. He gave me a quote which was not unreasonable for the amount of work involved, and without any other quotes to work on we told him we would think about it and later scheduled the work to be done. But before he could come back out, we had another plumber come out to take a look. This time not from Angie's List, but from other sources. No need for a long description here, he and his assistant had the drain completely cleared within an hour. With the same type machines. Still draining extremely well. And at a fraction of the cost. This is not to say Baker Bros. is a terrible company. They did their best to accommodate our needs. Prompt, courteous and friendly. But they didn't get the job done. Someone else did.

Our hot water heater decided to fail on the day our extended family came into town for the Thanksgiving Holiday week. We felt a lot of pressure to get a new unit in ASAP but wanted to make sure we got a good unit at a fair price. We did some very fast research (Thanks Angie's List) and I spoke to 3 plumbing companies. They were all very easy to talk to but we found Shawn at Baker Brothers to be very knowledgeable and patient with all our questions. They provided a very solid unit at a fair price, promptly and professionally. The crew that came to the house was prompt, polite and very professional. They answered all questions and did a very good job with the installation. I normally would do this type of work myself and am always nervous about the quality someone else will bring to the project. I am very pleased with their efforts and the results. Thank you Baker Brothers!

It was an overall very good experience. They were prompt, courteous and and did a professional job.

Home Depot delivered a gas stove and couldn't get the gas valve shut. They then left so I had to call the plumber. Bakers was able to send a man out on a Saturday and help with replacing the seized valve. In the end he helped me install the stove and thank goodness since I need the stove for Thanksgiving! All around very prompt and all services complete within an hour.

Very well. The service representative, was punctual, professional and honest. I thought I would have to pay a lot more for the work. The honestly and fairness of Baker Brothers, has won my loyalty. They will be the first people I call when I need a plumber in the future.