Baker Brothers Plumbing, Air & Electric

Everyone: Do NOT go to any plumbers other than Baker Brothers!!!! From start to finish, you could tell they were proud and dedicated to the job at hand, and we threw them a doozy!!!! Not ONE of the people working on our plumbing, "passed the buck" (as they say) to anyone else. They were professional and took pride in every aspect of the job. We cannot praise this company enough!

Nick came out on time and was very professional. He determined we needed a new water heater. Initially we decided on a tankless system but after my husband and I discussed it further we decided to replace it with a tank heater. Nick had already left but came back hat night and replaced the heater. He was very professional and had no issue with coming back and that we had changed our mind. About 3 hours after the water heater was replaced we still did not have hot water. Nick came back out first thing the next morning. We determined that there was a leak in a hot water line. Nick was very good at determine where the leak was and getting everything fixed. This was definitely a stressful experience but nicks professionalism and upbeat attitude help us deal with it much better.

Baker Brothers is extraordinary! If you were to Google search "awesome customer service", their name should come up first. If you've gotten use to being at the mercy of your current plumbing company, ditch their phone number and call Baker Brothers first! Just before noon on Friday, my hot water heater went out. I called the plumbing company I'd been using for years. They were apathetic and felt no urgency. They said no appoints were available that day and the soonest they could come out would be Tuesday. Five days of cold showers! I was more than distraught. Then, I recalled commercials I'd heard for Baker Brothers and checked Angie's List. When I called them, the woman who answered the phone (sorry I can't recall her name) was very cheerful and asked me how she could improve my day. I told her my situation and she said they would send someone out as soon as one of their teams completed the job they were on. Twenty minutes later I received a call that someone would be at my house in 30 -40 minutes. Within 15 minutes I received a call that they were on their way. Cody and Corbin arrived, gave me a quote and went to work. They were courteous, neat and clean, respected my house and were well prepared for the job. They completed the job in about 3 hours and apologized for the length on time it took. Last time I had the water heater replaced it took twice the time. Later that day I received a call from the same woman that booked the appointment to see if I was satisfied. Then I received a Thank You card from them. It's me who should be sending them a Thank You! Baker Brothers is not only in my iPhone contact list but is tagged as a Favorite.

Required two trips as there was standing water under the house. Plumbers waited until the water had drained into the soil, but it was still very muddy when they made their repairs. They were prepared for this and there was no mess in the house.

They came and got the job job in a tornando and didnt stop until the job was done, thank you so much for risking your lives for me so i can move in my house asap after buying it. They came and the weather was perfect and than all a sudden a tornando was on its way they kept working till the job was done and i mean it was bad out their i was scared for my life and my new house i just bought i was like wow i just bought a house and spending all this money and now its bout to get blown away but it didnt. Thanks baker brothers. p.s they come all the time their the first on my list to call when i have a problem

I called to schedule an estimate for a tankless water heater installation. I was informed the company wanted to charge me $75.00 just to come out and give me an estimate. I was extremely taken aback, i have never met a salesman that charged somebody for his time, I wish i was so lucky in my day job. It went downhill from there. I then told them if they werent going to come give me an accurate quote, then quote me for a unit with the following parameters: 1. Outside installation on a wall that has the current gas/water connections and electrical and requires zero venting work 2. 9.5GPM Unit 3. Existing natural gas supply lines for high powered unit I was then told that basic package would cost $3,500 and include one day of work. I was floored. I can order a Rinnai 98 model with 9.8gpm flow for $1,100 delivered. I am assuming Bakers can procure the tank much cheaper than i can. After deducting $1,000 for the tank and $500 for miscellaneous parts (permit, natural gas lines, copper supply lines), that implies$2,000 for labor. TWO THOUSAND!!! for eight hours of work, if that!!!!! Thats $250.00 per hour!!!! This is ludicrous! The sales rep says they dont break it down because its unfair to. Sure...its unfair for Baker's customers to know they are being charging exorbitant rates. I am all for paying a fair market rate for labor, but $250/hour I am apalled. I wish more consumers would push back on these egregious practices.

see above- I think they tried to sell me a car too

It went fine until the new faucet that we bought was defective so we had to go to Lowe's to get a replacement part. The best thing about the plumber was that he agreed to come back and finish the install so that we didn't have to schedule another service appointment. We were very appreciative of that.

He did excellent work. He was very prompt and courteous. He did everything in a timely manner. They also called for a follow up to make sure everything was okay, which was very nice. I hired them not knowing that they were a member of Angie's List, so I don't know if the price would have been cheaper if I had known.

The job turned out to be a bit more complicated than the provider had originally expected. Codes had changed, and the new heater was also bigger than the original, so some carpentry and ducting work was needed. The provider completed all the work in an entirely satisfactory manner, kept our kitchen looking good (in spite of new ducts), and stayed within the original estimate. We're very happy with the work!

Had to call out another plumber to redo the job.

The job took three days. A number of men were involved. All work was done neatly and efficiently. Plenty of communication and follow up. I couldn't be more pleased!

The Customer Service rep was very friendly and efficient in getting me an appointment right away. The service technician arrived on time and was very courteous. We showed him the leaking faucets and he got right to work. He finished in a very efficient manner and was on his way. It was quick and great service! I have used Baker Brothers a few times in the past and always recieved great service and this time was no different!

They did a great job! Fortunately my insurance covered everything, but if I had to pay them out of pocket I absolutely would. If I could rate them higher than an A I would. They did a fantastic job and everything is perfect now!

Below is a description of a bad experience we had with the company. Since this happened, I notified the owner about everything, and he gave us a full refund, free repairs to our floor and wall, and an extended warranty. Along with a sincere apology--in person. Mistakes were made, but I must say that they held themselves accountable, and have done everything possible to try to "make it right." Here's the lowdown: After reading the reviews on Angie's List, we called Baker Brothers when we heard the sound of water running with no faucets actually on. Joe from the Fort Worth office arrived on Jan. 8 and told us he was certain it was a slab leak. Price to detect leak location: about $300 (later discounted 15% after we agreed to join their "Family Plan"). We agreed to the price, he detected the leak location and agreed to return on Jan. 11 to begin repairs. (This involves jackhammering into the foundation, digging until they find the pipe location, removing the bad pipe and repairing with new materials). Joe from the Fort Worth office, and a helper, returned on Jan. 11 and found the leak, later showing us the damaged pipe. In the afternoon, they left to ?go to the office to get some soft copper? and said they would return later. We have copper pipes, so it made sense they would use copper for the repairs. Joe and helper returned, repaired the leak (I thought), filled the hole with dirt, sealed it with cement and left. Cost for the repair was an additional $1,257 (discounted 15% due to the ?Family Plan.)? A short time later, we had the bathroom completely retiled (existing tile no longer manufactured). Three days after the retiling, I heard the running water sound again. The leak was back. I called Baker Brothers on Friday, Feb. 15 and was told they would send someone that afternoon. Hours later, Joe called and said ?It sounds like it?s coming from the same place. There is nothing I can do about it today. I will return first thing Monday.? Monday morning I received a call that Joe had called in sick. I asked if there was someone else they could send, as we were without hot water. ?I will speak to a manager and call you back. An hour later, no call back, so I called again. I was told ?I?m sorry, Joe is the only one who can fix it. You are on the schedule for first thing Tuesday." Tuesday morning I receive a call that Joe is still sick. I reiterate that we are without hot water. "Can you please send someone else?" Response: "Let me let you speak to Joe?s supervisor, Craig." I wait on hold for Craig for several minutes. I am told ?Craig is still on another call. I will speak with a manager and call you back.? Again, no call back. An hour later, the doorbell rings. It is Jonathon from the Dallas office. Jonathon detects the leak (same spot), marks the spot on the floor, and says a repair crew is on their way from Dallas. Manuel and Miguel arrived promptly, brought in the jackhammer, broke through the new floor, dug the hole and found the leak. Manuel showed me the leak and said ?I?m sorry. I don?t know why he repaired it that way.? Manuel told me in no uncertain terms that Joe had used improper materials, that he should have repaired the copper pipe with copper, which we thought he was going to do, but did not. Needless to say, I was devastated that someone would practice such poor workmanship in my home and cause such destruction. Sidenote: Manuel and Miguel were courteous and prompt. Manuel apologized more than once, which I appreciated. But that hardly could undue the damage, both to my house and my stress level. Since the second repair, as mentioned before, several people have apologized for what happened. While it is unfortunate that we drew the short straw in getting Joe and the runaround from the dispatchers, I don't think this reflects on the entire company. They came highly recommended on Angie's list, so clearly others have had wonderful experiences.

Overall, the plumber was very professional and knowledgeable but may have not understood the ease of the job at hand. Although the company was "military vet" friendly but nonetheless overpriced.

I have used Baker Brothers Plumbing in the past and I felt that they do a very good job. They are very professional and they did what they said they would do. They gave me an estimate and they came in and got it done with very little interaction with me, I didn't need to interact with them. They cleaned up after they were finished and they stayed within the budget that they said they would.

The plumber was professional start to finish.

They came out immediately and did a perfect job again for me. The worker did a fantastic job. He used a camera to directly find them problem and took care of it immediately. They are very responsive and knowledgeable with their work. I could not say enough good things about this company. I have had no poor experiences with them. They are excellent. The people who answer the phones are very responsive and helpful.

I needed a water pressure unit installed. After hours and hours of pulling together a quote, the job was going to cost more than the unit I purchased. Normally this is a $250 install or less. They wanted Thousands of dollars and wanted to jack hammer my cement slab in my garage. Declined the work. At the same time I wanted a gas feed line replace to my outdoor grill. They didnt have the parts and wanted $175 to do 15 minutes of work. I complained and they reduced the price to $110. I agreed and the tech left to get the parts. 2 hours later he returned and started working on the job. He could not complete the work because he didnt purchase the right part. The tech was a nice guy and I dont blame him but the company procedures and rates are far too expensive. I went with Angies List to ensure I would get quality work at a fair price. This was the opposite. I think Angies List is a waste of money and will cancel.

The repair took them a short period of time, the plumber was polite and professional. The only issue was the plumber wanted to charge $50 more than the quoted Sunday charge and did not give us the Angie's List "discount" quoted on the Angie's List website. After my wife objected, he took off 10% of the repair charge. We were reasonably satisfied with the outcome and pleased that they had someone available on a Sunday. Yesterday, I experienced a separate problem with a leaky water heater valve and the water overflowed the catch basin and through a ceiling in one of our bedrooms. I shut off the water and gas and called Baker Brothers as I knew from my prior experience they may have a plumber available and again, I had an "emergency" situation. I called and Christy put me on hold for several minutes and then got back on the line and said she would call me back as she was on a long call. After waiting for over an hour for a return call, I gave up and called an Angie's List A rated Dallas area plumber. Given the positive experience I had with this other plumber for whom I will write a very positive review, I cannot recommend Baker Bros and would not use them again. I'm OK if a plumbing company wants to charge more for superior service, but charging more than other plumbers and not returning phone calls is not what I would expect.

Baker Brothers did service on my Mother-in-Law's clogged drain. Their price was higher than most @ $221 but they were recommended by her friends. They got the clog fixed but about 39 days later it was clogged again. Warranty was 30 days, so they insisted on charging again another $221. Again, more than more charge. 20 plus days later, same issue. This time fixed under warranty. They had also left the cap off the access pipe from the previous job, so they fixed. I can't recommend them based on price and their strict adherence to their warranty time frame.

Overall ok, they took longer than expected, than the estimated time given. I paid 1/2 at the start then before the repairs were complete they asked for the additional fee. I called the office and told them was NOT going to pay until the work was complete. They did not leave the property (the yard / ground outside) not in the right condition, did not replace the dirt properly, lost my hose connections. The quality control person (great that they have this service) came out and fixed the ground work and replaced my hose connections. The work they did to repair the leak was fine and have not had anymore problems just can not rate them excellent due to several work related issues.

I have used Baker Brothers in the past and had very good luck with their work service and price. This time the experience was much different. I called to have 3 bathroom faucets installed. They arrived on time as they have in the past. I had the faucets, new water shut offs, and water supply lines that I had already purchased and planned to install but was not able to. I was prepared to have the work done so I really wasn't interested in an estimate. As it appeared customary they started providing a quote. Glad they did. I was quoted 197.00 to install each faucet and 150.00 to replace each water shut off and supply line on 2 sinks all of which I had purchased. I was also quoted 215.00 to replace 1 P-Trap. Total estimate 1209.96 before taxes. I was also told it could be possibly more if they ran into problems. I myself have done the same on 5 other sinks in my house but just not able to do these 3 and I am not a plumber. Very disappointed in their flat rate pricing. I paid their 39.00 trip charge and will not be using or recommending their company. Once again Baker Brothers fails in customer service. Why is it my responsibility to contact Baker Brothers to address my experience. I am the CUSTOMER. If I had a bad experience then I should be contacted by Tamara not the other way around.

The work was performed quickly and professionally. We even had a very minor leak from the hot water tap. When I called baker bros they sent the tech back out to immediately correct the issue. We are very satisfied.