Baker Brothers Plumbing, Air & Electric

I called Baker Brothers based on the recommendation from the city employee who came out for a suspected gas leak and was required to turn off my gas. So I was in a bit of a bind because Dallas was having one of its worst extended cold spells, with hi temps in the 20's. The were prompt in arriving and starting to work (within a couple of days) but I was unimpressed with how they tackled the problem. They never found the leak, and after checking for 2 days, they finally said "you should just completely replace all the gas lines under your house. That will cost about $8000." I told them to get out of my house. Their bill for minimal resolution of my problem (the gas stayed turned off) was ridiculous because of the hourly rates and how long the were there doing nothing. I got a recommendation from a friend for another company to come out and find/fix my leak. They arrived in a couple of days with 5 guys, they checked all of the gas lines with a simple soapy water spray bottle with my gas system pressurized, and found 2 leaks which they fixed for a total of about $900. I have nothing good to say about my experience with Baker Brothers. Inept and ridiculously expensive. But boy, their trucks and vans look good.

Took pictures of pipes under the house and showed them to us and explained where there was a leak. Fixed leak. A little disappointing, though, that just a little over a month later, we have two leaks under the sink, and it seems that inspection should have caught this and warned us to fix weak pipes. That's part of the reason I gave a B rather than A in quality (+ see below on gas lights). Fixed circulating pump of water heater, which solved the problem of hot water not getting to parts of the house quickly enough. Fixed vent from water heater because upon inspection, the plumber concluded that carbon monoxide was likely leaking into attic (our carbon monoxide alarm in the attic never detected it, but we thought that we did not want to take the risk). I am giving low points on responsiveness and on quality because we had asked the plumber to give us an estimate on fixing two gas lights outside the house. More than a month later, he had not called us. I called back, and he could not give us an estimate because he had not taken down the name of the brand of the gas lights (just took a picture), and suppliers could not identify the lights. Now we have to call someone else for this.

They were on time and were done in no time at all. They went in and out of the house several times and each time had on shoe protectors to keep our floors clean. They explained what they did and also suggested some grades if we were interested.

Mike arrived on time. We had to pay a $99 Saturday charge. Our wax seal was leaking on the old stool. To replace the wax seal was over $250 and Mike said the flapper needed replacing which was going to be another $150 plus, so we decided to go with a whole new stool for $650. The new stool was a Kohler Cimmaron water saver with comfort seating. The stool is nice but it came with a CHEAP plastic seat which I really, really hate. It seems to me that for that price it should have come with a wooden seat. It doesn't seem like it gets done flushing when it starts refilling, but I guess that is the water saving (1.6 gallon per flush) feature. Mike stated it would flush 18 golf balls, but I put 8 miniature Tootsie Roll wrappers in it and flushed the stool and it only flushed 5 down the drain.

Old house - brass drain line rotted out.

Took all day. Did not believe me about where the drain line was and how it was handled a decade earlier. Even though I repeatedly told the young man exactly how and where the drain from the house to the alley had been cleaned out before, he could not locate it with the camera. Eventually he removed the toilet and reamed out the drain. The last time we had this done it lasted 10 years. With Baker Bros., the fix lasted less than a month and we have another plumber coming today to "fix" the problem again. Doesn't feel worth a phone call. Though the young man was polite and tenacious, I had to call the office for him to get assistance, and the man on the phone simply said we really should pay the $1500 to have traps put in the backyard. They sent another plumber who lectured us, finally found the drain exactly where I told them it was. We will not use them again.

Chuck was the representative that came to my house. I asked if he was a licensed plumber. He responded that he just reads about it. I believe he was joking? The cost seemed extremely high. They quoted me $705.96 to fix the shut off valve in my front yard. Chuck anticipated about one hour of work. When asked why so expensive, Chuck responded for the expertise. I decided against using the services at this rate.

I had bought 2 commodes for my bathrooms and they came and installed them. He was good and cleaned everything up nicely, didn't leave a mess. I couldn't asked for anything better. The man that came was very nice. I had found him from the place I had bought the toilets from.

He did a great job. The guy was professional. He walked in and gave us a quote on it and went to work.

I have always had good experiences with Baker Brothers, and today was no different. Someone called me from their office to let me know Garrett would be here in 30 - 45 minutes. He was on time and I really appreciate the advance notice. Garrett was very professional got the job done quickly. Great service!

This repair with the clamp worked for 3 weeks when the leak became worse. The plumber felt these transitions were not meant to hold well under such pressure. The original joint had lasted since 1973 when pool was installed. I had it at this point the pool repair companies claim their plumbers and staff are not trained to sweat copper joints, and plumbing companies do not want to repair swimming pools. Last resort I called Baker Brothers plumbing and they did work on pools with copper joints. After a quick inspection he removed the new clamp and showed me the area where the original repair had taken place that there was an area after the copper had been cut before there was a split in the copper that was by the pvc clamp. It had not been pushed far enough down on the copper pipe. Baker brothers felt for a better fit they were going to remove a 90 degree in copper pipe the reattach the clap. It has worked fine now since July 11. I had called no less than 10 pool people and 5 plumbers on the first set of calls. I saw Baker Bothers on TV and thats the only call I made.

Everything was good. He was on time and finished on time.

Scheduled and arrived within 4 hours of our call. Marcos and Larry were the technicians who came out. One of our water heaters had burst and the other is almost 20 years old, so we replaced both of them. They were courteous, did a great job, explained what they were doing. I would absolutely recommend them- overall great experience.

Baker Bros. was extremely responsive. When I explained my situation to them (no hot water), they had a new water heater installed and working in less than 4 hours of my phone call. That's pretty amazing responsiveness in my experience. The plumber who did the installation was very friendly and professional.

Showed up on time, checked our leak under the sink and showed me exactly where the leak was coming from, our disposal. He told us how much it would cost and we approved it. He replaced our disposal with a new one and explained how to better use the disposal. On a separate occaision he came out, examined our outside leaking hose bib. He explained what he was going to do and got our approval to go ahead with the work. No surprises. Good job both times.

were very professional and easy to work with and did a very good job. no problems what so ever.

I left a message on Thursday night. They called early Fri. morning to schedule the work. They were able to come out that morning and had it repaired by noon. They described the problem and offer 3 different solutions to the problem. They allowed me to select which option I preferred. They did not try to pressure me into selecting the most expensive solution.

Very well. He had to clear the "trap" outside. But he also put a camera down in the pipe to check under house plumbing. Gave advice and estimate on longer term fix which would entail cleaning out that pipe but i declined. He also suggested a maintenance program for a monthly fee but I declined that too. He advised on the long term damage these "Drano" type products can cause on old pipe. I appreciated that. So here is my reason for high marks on what was probably a very simple call: 1) I called at 3:30pm and he was there about an hour later! Maybe I caught them on a slow day or maybe its because i pirchased their "family plan" last time (details below) but either way that was impressive. Compare that to cable, phone, elec co, etc. 2) Although the list "up sells" above *can* be a negative if given as a hard sell, he presented them as ideas and did not push me. That makes all the difference in the world - especially because its easy to tell I'm no handyman - I'm in IT :). In fact BBP was out last month and I purchased their "family plan" because it made sense for me and its practically paid for itself. It may also be why I got quick response. In any case, its been good. I don't remember exact cost but it was not expensive.

Their services have gone great. The technicians have been very professional. They always call before coming out for a service. They are very courteous and wear booties in the house. I have had no problem contacting the company and they make scheduling very easy. I have even signed up for a maintenance plan with the company.

Terrible - very unprofessional . He did not even check to be sure he unclogged the areas I called them about. I should have made him do a walk around with me before I wrote the check. Unfortunately plumbing issues seem to occur when you are busy with many other things. As soon as I wrote the check I went to my other bathroom to realize he had just transferred one stopped up area to another and now my sinks wouldn't drain. It was actually so soon I tried to run out the door to catch him before he left. Already driving down the street . When I called the office they gave me his number . I called him and he told me this was a separate issue and would cost another $270.00 . When he came to accept the job he did not say they were separate . He made it sound like it would take care of this side of the house when he quoted me. The only thing he did well was beat everybody on responding to my call.

They were very good to work with. They did well.

Showed up on time. quoted job, performed work for fixture. Performed plumbing inspection, found leaky fixtures, quoted repair and them performed. cleaned up everything after service over. If they would have been willing to patch the drywall it would have been perfect, but outside of their scope of work. Also, not a huge fan of the service plan up sell but it saved more than the cost so we did it.

They are very trustworthy. They explained to me exactly what they are going to do. They give you and estimate and they normally stand by whatever they estimate for you. But this particular one, they have to charge me more than their initial estimate. But it was fine because how they explained the whole situation. After they start the digging they realized that there will be some additional cost. They stand by with what they are going to do and they don't hassle their customers. They did an excellent job.

The guy spent several minutes trying to convince me I needed a new hot water heater, which was only 2 yrs old and I had no issues with. He gives me the "$50 discount" price of $318 to replace a washer in each faucet. The job only took 30 minutes, so that would equal them charging $636 an hour. That is highway robbery. I did get $50 back from them after I complained. I will not ever use them again because of their prices.

Based on how they explained the products I think it was well explained and well done. I do not think they tried to price gauge.