Baker Brothers Plumbing, Air & Electric

Made an appointment on Wednesday for Friday. On Friday, waited 6 hours for for a tech to show up, and then got a phone call 'Sorry, we don't work on mobile homes'. Just like that. Seriously - you couldn't tell me that when I made the appointment???

Fantastic. The service personnel came out and provided a reasonable estimate, I accepted and they came back the next day and completed the job that same day.

He was great, resolved the issue without a problem.

Excellent! Tech is professional & knowledgeable. Diagnosed the problem & recommended repair options. Worked efficiently & cleaned up well.

They were great, they came out on a Saturday for an emergency call on my Air conditioning and it was great , they came out with the service and and they provide 24/7 service as well.

Great. Work was done quickly and well

They did a very good job, good response, and very professional, they were very polite, I would use their services again if I needed the service.

They were very good. I highly recommend them.

they found the source of the problem and removed & replaced it.

Did not hire, too expensive for service call.

Just had them come out on a Saturday because I have a 17 month old and in the Texas heat I had to pay the 200.00 dollar fee. Spent another 345.00 on a "new" capacitor. And was told Im going to need to spend 10,000 dollars or else we will burn in our house along with my little kiddo. Well turns out my neighbor has been working on AC and Heating for over 30 and asked me how much I paid told him 543.00. He started laughing and showed me what was the short term issue a wired was not even clamped to the connector. Was causing it to over heat. He said you will be good for a couple weeks but the capacitor, he apparently just replaced and spent 345 dollars on is going to need to be replaced. Well he said he can get the part for 50 and just throw him 20 for hooking it up which he said will take him less then 10 minutes. This company has no value or honesty. I almost had to pull out money out of my kids college fund. When he said 10k to fix. Neighbor said you literally just got had in the worst way. I was going to give the Tech 3 stars but cant do it. He was going to watch me go broke on dropping 10k and would have laughed about it to everyone. Oh and beware of there site you cant write a review directly on their site so they only put high star reviews. DO NOT TRUST THIS COMPANY!!!! Please if you do call 3 or 4 diffrent opinions.

They gave me a same day appointment and finished the service by early afternoon. The tecnicians were great.

This was the worse of the worse. Technician was horrible and puts notes on his bill that you - the customer don’t see. These notes cover his butt with the company in case he mis-diagnosis a problem. In my case he did mis-diagnose a problem. Then when you call and complain that the problem is back within a day, they have those notes that dispute you over the phone. They then tell you a manager will call you. Who cares- I need my problem fixed. They’re too big. Out of touch. Good luck to you if you use these guys. JIMMIE DALE GET OUT OF YOUR COMMERCIALS AND GET DOWN TO THE CUSTOMER LEVEL AND YOU WILL SEE YOU HAVE ISSUES!!’

What we thought was just a simple task of replacing a faucet turned out to be a need for new valves and line. We are grateful to have had the Baker Brothers Plumber there to assess the situation before starting. We would have had a total mess on our hands had we done it ourselves. I would absolutely recommend this company to anyone in need of help with plumbing issues!

I was quoted a very good promotional price for HVAC annual maintenance. I jumped at the opportunity. I have paid as much as $80 to $90 for this sort of service. Little did I know annual "maintenance service" may vary from one company to another. Baker Brothers' practice seems to lure potential customers in only to explain to them that certain common practices are extras. In the past, I've had my HVAC coils gently rinsed with water after the enclosure is removed. This has been customary from my experiences as part of a HVAC maintenance service by any other HVAC company. I was shocked to hear taking off the enclosure of my outside units to rinse their coils was an additional ~$100 per HVAC unit. On top of that, the guy who came out to service my HVACs didn't even have a water hose in his truck. But I was told if I pay $10 per month to get the Family Plan, I would get "free" seasonal checks. Needless to say, in one service call, I went from looking to buy additional things for my HVAC system (humidification, purification, 4" filter upgrade, etc.) this year from Baker Brothers to now I don't want to recommend their business at all. In my humble opinion, what transpired yesterday was shady with deceptive pricing lures. The best analogy I can make is showing up for an oil change with an advertised price but then I'm told that getting an oil filter isn't part of the basic service so I would need to pay extra for one if I wanted it. I will say the technician who came to my house was polite and professional. The only negative thing I can say about the technician is he forgot to restore my thermostats to normal temperatures when he wrapped things up. It dawned on me later in the night why my house was so darn cold.

Joel did a great job. He was polite, and knowledgeable. I was very thankful for a job well done. I would rehire if needed.

For the most part, their people in the field were outstanding but their back office needs some help but I'm happy with them.

Substantially overpriced relying on customers ignorance. Got a BB quote for $1,300. Found a reputable company who was licensed, insured and professional for $250. Big difference. Hopefully this helps keep others from being taken by Baker Brothers.

It went great. Bradley and Marco did an excellent job.

Through, neat and fast work. Took care of everything and all for $400 less than other quotes. We have warm water again. Thanks a bunch guys.

Great! Really nice, competent technician. First to respond to my enquiry on Angie's List, had availability, came right on time, and the price was very good. I would hire again.

He showed up on time, --at the scheduled appointment time we set. He evaluated the situation. Washing machine was backing up, he snaked the drain and also put a liquid product in the drain for the sink and the washing machine, to clean out whatever was clogging the drains. It is all draining and working fine now.

We spent $19,000 to replace a 5 ton unit. This A/C unit is pure junk. We had an issue with the old unit cooling one of the rooms. We were promised they would be able to correct the problem. That was a total lie. The fact is this problem was never corrected and the **** unit doesn't even get the rest of the house cool. Went online twice to request service and they have yet to reply. I guess we will need an attorney to sue these guys.

“ Very pleased with Leland‘s assessment, recommendations, and professionalism. Great communicator.

I have been very happy with them and they stand behind their work. I would highly recommend them.