Baker Brothers Plumbing, Air & Electric

The experience was good. Everything went well. The price was good and the service was good. They were very professional. I would use them again and recommend them to others for sure.

They showed up on time to do the work. I only waited two days for them to come out and do the work. They called before they came over and did the work. They cleaned up everything before they left.

Wasted $90.00. Now I have to find another plumber or do it myself. This is a simple job that could have done for a fair price.

They were very good, but they were very expensive. They were cheaper than some places on the over all estimate, but when I had a small problem it cost $129. They are competent and go by the book.

Arrived on time, did work needed, charged as per phone estimate.

Very well. They were on time as promised, and cleaned up the mess very nicely. The mess was considerable as it was necessary to break out the slab foundation to reach the pipes. The concrete portion of the floor was repaired, but not the tile. I understood the tile would not be replaced.

The technician gave my husband a price $275 and started the job. Then my husband left to take our daughter to the doctor, I came home from work while the technician finished the job. The technician then said he had to go get a different part for the tub overflow. When he came back, he said that would be an additional $209. Additionally, he left the job incomplete due to needing another part (he said). He said he would be back the next morning and take care of it. I signed off on it, not realizing he had told my husband the whole job would be $275. So we paid $479. One half by check and one half by credit card. When my husband got home he said that is not the price agreed upon - I have the original quote and my husband's signature on the $275. The tech did not show up the next day. We called the company and told them we canceled 1/2 the payment. Later the company president said he would waive 1/2 the cost. However, we still have an unfinished job.

Called Baker Bros and the gentleman that came out tested the heat from my faucets and bath, checked over the heater and told me that my problem was most likely having the heater turned too high. We lowered it, and lo and behold, it worked. Since he was at my place and there would have been an hourly charge anyhow, he looked over other plumbing issues, tub drains need replacing, a shop sink needs replumbing, etc. He did recommend I keep an eye on the heater due to it's age. I got an estimate for the other work and when the time comes to have those little jobs fixed, I'll definitely call them. The company was very good in working with me to schedule a time and they were prompt, giving me a call about 30 mins before they showed up.

During the process, they cut and placed a section of 3/4" plywood to reinforce the base area. They also installed a base leak tray and a new overflow set up that would meet the city inspection which took place a few days later. They used floor covers in the area they were working and removed all trash and debris at the completion of the job. The individual who performed the work was friendly and skilled in his trade. He was training a helper during the job. Overall, I was very satisfied.

They seem very reputable and up front. I will continue to use them.

I called three plumbers from Angie's List that advertised water leak detection and got a price from each to come out and appraise a suspected leak. The prices range from $39.50 to $125. I chose Baker Brothers based on the professionalism of the receptionist and the low price. The whole process with Baker Brothers was a very POSITIVE experience! From the receptionist who fielded my somewhat irregular inquiry and discussed it with a supervisor, to the actual technician Gregory who came out and performed the inspection, Baker's service was excellent. They even made it out the same day of my call! Gregory checked all possibilities for a water leak and assured me that the wetness of the bricks was not due to any plumbing in the house. He even checked the AC drain to see if it could be source. I felt very comfortable having a professional appraise the situation and find no plumbing leak. We concluded the wetness must relate to the water sprinkler system in someway.

I called to request a same-day estimate for replacing my old hot water heater. They said they'd send someone over that afternoon & he would call me before he left his last job. His uniform was crisp and clean, shirt tucked in. He was extremely pleasant and professional. At my request, he examined an A/C drain, although they don't do that type of work. He gave me on-site estimates for replacing old hot water heater (one with pan & one with out). The price was reasonable and under what I'd expected, so I ordered the pan as well. He called to have a new heater delivered. As he waited, he drained and removed the old one, as well as old tubing. By the time he was finished, the new one was there and installed in no time at all! The work was extremely professional and carefully done. He went into great detail to explain the functions of various parts & how to maintain/use it. I will definitely call Baker Brothers again!! (He even saved me $$ by offering a tip to save money!!)

Perfectly. It took a little under three hours from diagnosis to having the new water heater in and ready to go. The plumber laid down drop cloths from the front door to the closet in the kitchen where the water heater was and after he left you wouldn't have known he had even been there.

Plumber was on time as scheduled. Job took about 1 hour to complete. No leaks were found.

It was a larger job than we expected but had to be done. Also, the city inspector was impressed with the quality of materials used.

Very well. The gentleman was very helpful, honest and friendly.

Toilet was clogged and we were unable to clear it ourselves. We turned the water off but later we could hear water trickling into the tank. After turning the water cut-off as far as we could, the trickle continued. It was the day before Thanksgiving, so we considered it a possible emergency situation if the problem continued and got worse that evening or the following day, so we called Baker Bros. to see if they could come out that day. They did, very promptly, and the plumber was courteous, competent and efficient.

I contacted Baker Brothers November 1st. They set the appointment for the next day in the morning and arrived as scheduled. The plumber was courteous and efficient. We got a 10% discount because we used Angie's List. I would use the company again and recommend them highly.

They did a good job. Punctual professional.

My initial call to Baker Brothers was answered by a gentlemen who was very helpful. He provided a lot of information on the water heaters they offered along with quotes for basic installation. I made an afternoon appointment that fit our schedule. The morning of the appointment they called saying they had a plumber available if I would like to have them out earlier. This ended up working better for us. Greg arrived promptly and discussed options for our specific installation. He wrote up a proposal that included adding the pan with drain. The installation went very well. Greg was always careful to protect our floors with drop cloths and cleaned up very well. I enjoyed having Greg in our home. He was a pleasure to talk with and I'm very pleased with his work.

I called several contractors including those on Angie's list for an estimate of work to be performed. Only this contractor and one other called back immediately and scheduled an appointment time. Contractor arrived on time and explained all that would be done. This contractor was chosen for price, but quality of materials was also a factor. Contractor stated they would start one week from that date and started right on time. Contractor uses same people for every job. On site supervisor was well experienced as was his staff. The amount of people working on the home varied from 2 to 4 for a one week period. Workers were all part of normal crew. Everything was completed on time and messes were cleaned up immediately. I thought that because they found a couple problems while they were working I would get a bigger bill, but the bill was exactly the same as the quote. Awesome!! The workers are based out of Arlington so they probably would appreciate jobs closer to Arlington.

I was told about the $350 charge for the inspection. However, the person I spoke with on the phone didn't give me an idea about the overall cost. In fact, I thought the entire cost was going to be $350. They dug a trench first with a machine, and hit my sprinkler system. Then they dug the trench by hand. They laid the pipe and waited for the inspector. The digging, etc. took 2 long days. I had a gas heater in one bathroom. I've always been concerned about it, so I told him I wanted it capped and put back in. He said he would do that. Then, he rips the whole thing out of the wall and takes it outside. The heaters are outlawed. That is fine, but he didn't communicate that. The inspector told me that. The inspector found something with my water heater that wasn't up to code that the plumbers didn't see. They fixed that - an overflow pipe that wasn't directed outside. They fixed the sprinkler system that they hit. I have a big mound of dirt where the new line is.

Excellent job! Very professional. Work performed well and fairly quickly. The plumber was a little bit late both days, but not too badly. The price for the leak test was on par with others. I thought the price on the faucet replacement was rather steep. Overall, though, a good experience.

The job went really well and was done within 20 minutes.

I received exceptional service starting with the customer service representative who took my appointment through the actual repair. I called on a Tuesday afternoon and the appointment was set for the next morning between 8:30 and 9:30. I received a call at 8:10am from a customer service representative and was informed the technician was running late and it would be closer to 9:30 when they would arrive. I have never had a service company call me like that before. The repair work was done quickly with an excellent result. The techinician Daryl explained why the pipe was leaking, what he did to repair it and the extra steps he took to make sure it did not leak again. Daryl did an excellent job. I am 1000% satisfied with this company and will use them again.