Watertight pool & spa is a family owned business that specializes in pool & spa equipment repair. Work is never subcontracted out. All jobs are handled by our professionally trained staff. We are knowledgeable in all major brands of pool equipment.
Business highlights
16 years of trusted experience
Services we offer
Pool and spa equipment repair and replacement, basic equipment maintenance. Weekly pool maintenance service.
Services we don't offer
We do not offer any underground repairs, plastering, tiling.
have been waiting for almost a week for service. technician called to cancel. company never called me to reschedule. finally I got a hold of someone who stated that it was not her assignment but she would schedule. Still have not heard back from them. American Home shield cannot get a hold of them either. Never do business with a company that only uses email or 800 number
Description of Work: pool sweeper not working.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
AMANDA R.
03/2023
5.0
pool cleaners
+ -1 more
Kirk saved the day. On time, respectful, helpful and informative. Why wait call them now they will take care of you!
Description of Work: Intake and out take of water
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ken M.
06/2020
1.0
pool cleaners
+ -1 more
Do not use this company!! Our pool heater caught fire and burned our fence. The technician (Tyler) came out and said that's what happened and said he needed approval to replace. I then get a call from our home warranty company stating that the technician said that there was secondary chemical damage that caused the problem. That is a total lie!! Now, no one at this company will call me back. I should have looked at the other reviews before using this dishonest company. Believe the bad reviews. I am sure any good ones are from company employees. Be sure check out the Better Business Bureau reviews (hint, they are horrible)
Description of Work: Pool Heater Repair
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
4.0
punctuality
4.0
camille C.
02/2017
5.0
pool cleaners
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Marye T.
01/2017
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Repair leak in Spa heater. Installed an "O" ring. Technician was prompt, professional, and friendly. He diagnosed the source of the leak, explained what was needed, and made repair.
Rating Category
Rating out of 5
Yes, I recommend this pro
ernest L.
05/2016
1.0
pool cleaners
+ -1 more
Watertight pools and spa was contracted and sent out by our home warranty company. It took this company 14 days to replace a control on my spa. Communication is absolutely horrible with this company. They would send me emails stating they would be at my home to make a repair and at the end of the business day I would receive an email stating they didn't have time to make it out. They rescheduled my appointments several times giving me absolutely no notice. When I informed them that I was a part of Angie's list their scheduled opened up and the repair man came out within one hour.(go figure) When he informed me he was done with the repair, I noticed the control box was not secure to the spa. I literally picked it up and it had exposed wires, and I could see inside the spa. When I asked why it wasn't secure like the previous one was, he simply stated "oh the wires can get wet, its not a big deal" I told him that it didn't look safe and I requested that it be secured, he got out a tube of silicone and did a horrible job in securing it. I will have to get someone else out to fix this shotty job done by this company. I am all for helping small businesses out and giving them my hard earned money, but I cringe when I am provided with horrible service and a job that is messy and unsafe.
Description of Work: Replace spa controller
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$75
james T.
01/2016
4.0
pool cleaners
+ -1 more
They worked with me on the phone - then in person several times. They were very professional. The catch for the B really is against American Home Shield. If you have ANY ISSUE, call into the Watertight people and ask all your questions. I was only angry at one point, and all the fault fell to AHS - and the way they wrote the contract.
Description of Work: They are an American Home Shield provider. The new pump installed now leaks everywhere and stopped working. They called me and it turned out that AHS puts things in the contract that you "could" have, but not necessarily that you "do have." That was the case with the salt water panel.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Doug C.
10/2015
1.0
pool cleaners
+ -1 more
unknown
Description of Work: Call placed with Home Shield for repair of DE filter. Watertight Mr. McCusiton's postulate that CHL holders are less likely to be involved in a shooting incident is an invalid argument. One might as well say Red Haired people were less likely to have a conviction so they too should be able to carry weapons on campus. But let us take his argument at face value and look at his numbers which I find faulty. Using Census and DPS numbers I find in 1996 that .9% of Texas CHL eligible population had CHL's . Convictions ran 33,514 or .27% of the CHL eligible population. CHL holders "convictions" ran three times the amount of the general population. In 2013 the numbers run about even on "convictions" 4.4% with CHL's, .31% CHL holders convicted and general population eligible for CHL's of convictions at .31% the same. as assigned and Tech came out and replaced some grids on DE filter. Tech was poor in communicating a) when he left for parts I did not know if he was coming back. b) when he ("finished") left he did not explain what he did or that he was done c) tech did not recharge the de filter when done d) DE still flowed into the pool indicating grids still needed replacement e) I called to complain and was berated by one of the owners at length and told how bad I was for telling the Tech that the repair was faulty f) I was told they would come back out and inspect but if they disagreed with me I would be charged $95.00 g) I scheduled anyway but decided that because of disagreeable attitude by Watertight that they would probably ding me for the charge and not fix the problem. Still shoots DE into my pool to this day. I would not wish my worst enemy to have to deal with this company.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
Robert H.
07/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: We had a problem with our pump and filter and they were able to diagnose the issue and find the best solution! We decided to use them for our weekly service!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Janice F.
05/2015
5.0
pool cleaners
+ -1 more
They were spectacular. I contacted them via e-mail and got a nearly immediate call back. I spoke with Stephanie who was professional and friendly. She explained that their schedule was backed up on service calls due to torrential rains, but Watertight still had my pool equipment fixed within three days, before the long (Memorial Day) weekend. Rusty, the tech, showed up exactly when he said he would. He had our pool wiring issues repaired within an hour. This company kicks @$$. The service was beyond my expectations.
Description of Work: They were professional and responsive during initial contact. Used current available technology to evaluate issue ahead of time--they had me take pictures of the error codes on the control box and e-mail them so that the tech could pre-plan the service call. Troubleshot and repaired wiring issues on pool controls and sensors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
jeff S.
03/2015
5.0
pool cleaners
+ -1 more
WOW what great service, what honesty. Installed the pool heater within a week. Would call anytime!
Description of Work: This was a second opinion for a pool heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
Amar G.
01/2015
5.0
pool cleaners
+ -1 more
Our pool motor appeared to be leaking. We contacted our home warranty company who assigned Watertight Pool & Spa company to diagnose and fix this issue. The technician came by and diagnosed it and said it needed the housing and seal to be replaced. He came by a couple of hours later with the parts and fixed it. All went well except I felt the company could have been a bit quicker in its responsiveness: they did not confirm a specific time/date but instead put me on a waitlist (because of holiday weekend etc.), and I had to call a couple of times to get things moving.
Description of Work: Replaced housing and seal for the motor for our pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$75
Susan L.
10/2014
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Replaced water pump for pool. Great company.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sharyl R.
06/2014
2.0
pool cleaners
+ -1 more
We were in the process of performing a Spring deep-cleaning on our pool and had called out another company that we'd located on Angie's List (not Watertight Pool and Spa) to replace the bulb in our pool light while the pool was empty and to perform a routine diagnostic on our equipment. That repairman informed us that the pool light was not burned out but instead was malfunctioning at the electrical box. He also told us that our filter grids, which we had taken apart to clean ourselves, needed to be replaced. As both of these repairs are covered under our American Home Shield warranty, I filed a claim. I received an email from American Home Shield on the morning of Friday, May 16th, indicating that my pool service claim had been assigned to Watertight Pool and Spa. I received a phone call from Watertight that afternoon around 4pm. I spoke to a woman on the phone and explained to her that we were in the midst of having our pool deep-cleaned and possibly re-surfaced and that we needed to have the pool light and the filter grids looked at. She indicated that they would not be able to diagnose anything while the pool was empty and that we should call her back to schedule the service once we had refilled the pool. I assured her that I would definitely call back. The surface repairs took longer than anticipated, so I didn't call her back until today, June 5th (just short of three weeks later) only to learn that they closed out or cancelled our claim with American Home Shield. As I was very clear that I would definitely be calling them back, I'm not sure why they rushed to close out the claim, especially without giving me the benefit of a phone call to see where we were at with our resurfacing project. I now have to file a new claim and begin the process all over again. Very unprofessional, and very disappointing.
Description of Work: Provider was assigned to our claim by American Home Shield to perform repairs to our pool filter and the electrical box to our pool lights.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
3.0
Carmen L.
01/2014
5.0
pool cleaners
+ -1 more
The tech was friendly and informative about the work he was doing. He fixed the leak and assessed our equipment.
Description of Work: They fixed some small leaks we had in our pump due to the freeze.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service
FAQ
Watertight Pool & Spa is currently rated 4.1 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Watertight Pool & Spa accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Watertight Pool & Spa does not offer free project estimates.
No, Watertight Pool & Spa does not offer eco-friendly accreditations.
No, Watertight Pool & Spa does not offer a senior discount.
No, Watertight Pool & Spa does not offer emergency services.
No, Watertight Pool & Spa does not offer warranties.
Watertight Pool & Spa offers the following services: Pool and spa equipment repair and replacement, basic equipment maintenance. Weekly pool maintenance service.
We do not offer any underground repairs, plastering, tiling.