The Cleaning Force

House got damaged multiple times and they won’t accept responsibility. This isn’t right especially when the owner is ex law enforcement. Never go here! I use a company called The Cleaning Authority and they are much better. I’m an entrepreneur myself so I know what it takes to run a great business with integrity and this is definitely not what the stars say lol By the way, the cleaning were a hit or miss. One time they spilled candle wax all over my kitchen granite top counter and cabinets the tried to hide it and clean it themselves. I used this service for about a year and they were great at first but that was it.

Hired this company to clean my home before putting it on the market, but all I received was poor customer service and a half-done job. I purchased their largest cleaning package which is approx $350.00. When the cleaning team arrived, they were friendly but didn't do half of the job. All of my baseboards were supposed to be cleaned- they weren't, some were still caked in dust. (I know dust can settle after cleaning, but this was a lot of dust and very apparent it wasn't touched. The doors were supposed to be wiped down and ALL of my doors still had dust or marks on them that I had to clean and remove myself. The top of the fridge was not dusted whatsoever. Only two out of my 4 fans were wiped down. The kitchen counter was not wiped down, I cleaned it myself the next day and my cloth was dirty. Shouldn't be that way if it was just "cleaned" less than 24 hours before. Lastly, my oven is blue on the inside, not black like most. I was told by the cleaners that they were not able to clean it or apply much force because they could scrape the "blue". Nothing about this was written in the disclaimer on their website or list of services for the package I purchased. I also wanted my stand shower cleaned again because there was still very apparent soap scum on the glass and the shower pan was still visibly dirty. They sent one girl back to address all of the items on my list but they only scheduled her for an hour so "she didn't have time to do everything" because she was booked to be somewhere else. I called the owner, Jonathan and left him a message- he called me back and I missed his call. But he left me a message stating that "somethings are what they are". I called him back and he never called me back- but instead charged my card the full amount and I never heard from him again. I have photos and videos I was happy to share, sad that he couldn't have that conversation. The cleaning crew told me the day that services were rendered that I would receive a bill in the mail, but Jonathan took it upon himself just to charge my card the full amount.... shady. I am disputing the full charge for the poor service and lack of adequate customer service. Given the reviews I was hoping this would be a seamless transaction with a good company, I was sadly mistaken.