Stone Cutters

It went well, despite the scope of the project. Joe, one of the major contractors, told about his favorite cartoon where the devil with his pitchfork is standing beside two doors, one labeled "Eternal Damnation" and the other labeled "Home Remodeling." And the devil said "Choose!" Truer words were never spoken! My wife and I left town for nearly three weeks while the bulk of the work was done. We gave them the keys to the house - and our car! - for those three weeks while they worked continually getting the project done. We got back home and the actual remodeling work was done, but it took us another three weeks to put everything back in the new places. In addition to the remodeling work (new cabinets, new layout of the kitchen, opening a big hole in the wall between the kitchen and the den, new floors and lighting throughout), we also got new major appliances, dishwasher, oven, microwave, gas range and vent-a-hood. We are extremely pleased with Granite Stone Cutters and would recommend them in a heartbeat for remodeling work. They are absolutely dedicated to doing the job right and on time. They worked very closely with us to make sure we got what we wanted.

This is the second time we have used Stone Cutters. The first time was for the kitchen in our own home, this time was for a rental house we are renovating to put on the market. We explained the situation to Robert and said we were trying to keep costs down but at the same time we were in a rush to get things completed. The estimate Robert supplied was very fair so we agreed to proceed. The initial plan was to try to keep the existing tile back splash in the kitchen but since the tiles had been in place for over 30 years it wasn't too surprising that the plan didn't quite work out and some of the tiles were cracked during the counter top removal. The installation of the granite continued and the next day Robert sent his tile man to remove the old back splash and install a new one. We were impressed by the speed with which Robert got the job completed.

We started the project with the design in mind and decided to choose the counter tops first. We found a beautiful piece of marble in the showroom. Denise and the crew were great about pulling every slab for us. We then met Robert at the tile shop to choose tile. The tear took only one day and the crew was great. The plumber was on time and also efficient in plumbing for the conversion. The tile crew came next and worked tirelessly building the new shower and laying the tiles. Custom cabinets were installed but they had to remake the doors due to a communication issue on their end. The cabinet builder did a beautiful job though was always late to appointments. The counter tops and under mount sinks were installed next. There were a couple of chips on the edge of the marble that had been filled in, but we were unhappy with the look. Robert came out and agreed they didn't look good so he sent the installers out who ultimately beveled the edges for a beautiful finish. The painters were always on time and cleaned up every nights. They had a lot of work to do since we had new custom cabinets, our clothing closet and our new linen closet all had to be primed, textured, and painted or stained. The electrician was also on time and finished quickly. We had some problems with the installation of the heated floor due to a sub-contractor who made some errors. Robert and Joe responded to the problem quickly and it was taken care of, though it was a huge inconvenience and pushed our finish weeks late. The work is now complete and the bathroom looks wonderful and functions beautifully. We couldn?t be happier.

for starters, took going though 3 different people to try to get an appointment. The last person called while drive on a saturday and said he would call me back later to setup something. Not sure why he called to tell me that. Never called back, but just showed up 2 days later un-announced. So not off to the best of starts. Then we started talking about the replacing of the countertops and removal of the tile backslash. He told me at that point that if they remove the backsplash and don't put in the tile themselves, the tile contractors will have to replace the dry-wall. That was news to me and I ask him why. well he started to get irritated with his answers on why I didn't understand why that is and I didn't appreciate how he was explaining it to me. Since I was already NOT happy with how they DIDN'T do an appointment, I told him I changed my mind and he could leave. I didn't like his tone. he left being not to happy and said a F U while walking out the door.. very nice, huh??

Let me start by saying that if I had not found remnant stone at their stone yard that I really loved, I would have cut ties and not done business with them. The pros are that the stone is very pretty, I love my countertops so much (soapstone)! And I feel the price was fair. Melissa was a gem to work with. The cons: The owner, Robert Beazley, is snarky, pompous, rude and argumentative....also unresponsive to many of my emails, voicemails and texts. We, the customers, were blamed for things that went wrong, we were argued with and at the very end we were told a cutting error (cooktop hole was cut too far to one side and required us to hack into a brand new cabinet we had just installed) was our fault and that no compensation would be considered (we asked for $340 to cover the cost of the cabinet we had to cut). For the record, we did not ask that the cooktop be centered over where the old cooktop was. We were not done reworking the island in our kitchen remodel. We asked to not work with him any longer and only deal with Melissa on this last fiasco. She handled it in a very professional way. Then...Robert called my husband to argue with him about the issue of the cabinet and to argue that we found him difficult to work with. We specifically asked to not deal with him anymore to avoid his confrontational nature and rude demeanor, yet he called anyway to argue with us about that. I want to be very specific in this review as, I read some of the other negative reviews and then I read Robert's responses to them. We actually aren't that angry that the stone was cut incorrectly - it was a small error and I do not believe his installer did it on purpose....I think he thought he was doing what we wanted. Our issue is Robert, plain and simple. He is difficult to work with, has terrible people skills, does not seem to understand customer service and he is just plain rude. My husband had to ask him several times on the phone last night if this was a serious call/conversation. In hindsight, it was laughable that he handled this situation the way he did. We are trying to find the whole thing funny at this point, but to be honest, it was upsetting and we are frustrated and disappointed. We've asked Robert to send us his bill so we can pay it in full and be done forever with Stone Cutters. I do not plan to return to this page to read anything Robert writes in response to this review. Please just send the bill and do not contact us anymore.

This is the second time I used Stone Cutters. I cannot say enough about the quality they offer and affordability. I am so pleased with the job they did. I redid three bathroom areas and wanted a specific marble, Crema marfil. They went out of their way to locate exactly what I wanted. I was able to pick from several slabs which one I wanted. The price included the marble for three vanity areas, I picked the finish and edge and they provided undermount sinks in a color of my choice. The price included demo and installation as well. The installation went perfect. These guys really know what they are doing and do a quality seamless job on time and quickly. I asked if they could help me with some other items on my bathroom remodel like install a new toilet and new fixtures for the bathroom showers and they gave very good prices to include that in my job. I feel I got an amazing job for a really low price and my bathrooms are beautiful! Melissa and Robert and their team are wonderful to work with in every way. Also if you call them they will promptly return your call and address any question or issue.

Great. The sinks are now stable and leakproof. The crew was professional and skilled, clean and efficient.

Started out very good, but downhill from there. Granite was well done and on time. Installed within first two days. Other work was where the problems existed. However, they still haven't fixed a chipped rough spot along the Kitchen sink side. New Cabinets installed with existing cabinets did not match in size or configuration. Required considerably redo but never did match to our satisfaction. Just had to accept bad workmanship. Continuously late for scheduled work times. They would tell us 9 am but show up 11 am or even early afternoon. Several times, they never did show up. Didn't call to let us know they weren't coming until almost Noon. Management of subs was terrible---just thought they could come and go as they pleased. One showed up at 6 pm while we were eating with family. I had to accept a 6 am time in order to get the work done before Thanksgiving. Tile sub did a great professional job! Initially told us 2 or 3 weeks but actually took 7 weeks with numerous field corrections and redo's. We were without a kitchen that entire time. I had to help numerous times in order to get the actual work done. I.E. One man showed up to install the new Vent-a-Hood. It took 4 hrs and two persons (including myself) along with numerous field corrections to the wood vent-hood wood enclosure to get it installed properly. I also completed many other tasks without any consideration in the Final Invoice Amount. Dos and Dont's: I would get the construction time in writing upfront--not verbal. I would assess a $$ penalty for each week of overrun especially for a Kitchen remodel.

It's going to be around $16000. I would use them again in future.

The estimate was a little high I had to postpone the service a little. They are nice and did an excellent job on giving me the estimate. They are friendly and gave me several ideas.

In short: Everything went wonderfully. I would recommend this company without hesitation. In detail: Our showroom experience was great. Melissa worked with us and she is very friendly and helpful. After we decided to go with Stone Cutters, we scheduled our install. A day later, we got a call from Melissa telling us that their schedule had changed a bit and we could do our install earlier if we wanted to. The work performed was fantastic. The quality of the install was great and the crews kept the are very clean. The work was done in only a few days. After the install, they have their quality guy come through and he is meticulous. He took care of some touch-up cleaning that I didn't even notice was required and he spent some time showing us how to properly take care of the new counter tops. Overall, it was a five star experience. Highly recommend!

We went to the warehouse to pick out the stone we wanted to have the counter replaced with. A very good selection. They were able to schedule the counter to be done within approximately a week. They came to the house to take down the exact measurement and were told again that we requested two underlying new sinks which were also purchased at the time but were using the existing faucets. Requested edge be rounded. Installation was scheduled for a weekday - old counter removed and replaced with new counter. Edge was a pencil edge not rounded as requested which I brought up, was told by the installer that they would install and needed to follow up with manager. Spoke to Manager and they came back out on Saturday to round the edge after installation. Installation went well and they cleaned everything up. I would suggest that order be written down as everything was done verbally - I think they thought this was a small installation and didn't need to be noted. We are very happy with the outcome and would definitely recommend them.

The installation went ok. I was impressed with the amount of time it took to tear down the old and install the new (3 days). I think they could have done a better job on sealing the seam so that it is not so revealing. I had purchased a slide in range and contacted them to purchase a very small piece of granite (3W x 28L) to fill in the gap between the stove and the wall that matched the granite that I purchased. Melissa came out and took the measurements along with measurements for the bathroom. I was advised by Melissa that they would give me the piece for the kitchen when they did the work for the bathroom. Then I was told that they were swamped and it would be a couple of months before they could do any work. I then asked if I could purchase the small piece needed. I even offered to drive to McKinney from Rowlett to pick up the piece. No response from either Robert or Melissa. I placed several calls and emails in which they never responded!!!! I finally reached Robert and was told that they would install the small piece that was needed - but again, I would have to have additional work done in order for them to come out to install. In my opinion I was being held hostage for small piece of granite I needed for the kitchen if I did not have additional work done because they knew every lot was different and I would have a difficult time finding something that would be a close match. Now I have a gap between my stove and wall that I am trying to figure out how to close and can hopefully find a company that has granite that matches or comes close to what I already have. VERY DISAPPOINTED!!! This has been reported to the BBB. DO NOT USE THIS COMPANY......

Lots of ideas and no follow completion

From initial consultation to on-time finish everything went very smoothly. Any wrinkle in execution of this project was quickly resolved.

The project went extremely well. Robert was incredibly professional and had a very high bar regarding quality. When things weren't EXACTLY right Robert had his staff redo and correct issues until we were all very satisfied. No detail was left unattended. Robert's unwavering commitment to beautiful, functional quality was the hallmark of this effort. We are approaching our home upgrade in at least three phases, kitchen/fireplace, floors, and miscellaneous updates. I pray that Robert is available for us going forward because, frankly, we are spoiled. This is to say that I would use Stone Cutters again to the exclusion of practically everyone else. I ranked the price an and quot;Aand quot;. Would I have liked the cost to be less? Sure. Would I sacrifice the quality I received for a thousand dollars, heck no. The punctuality category got a and quot;Band quot; rating because the cabinetry contractor commonly was late when appointments were set. There several minor redo items regarding the cabinets and most of those were small details. We felt empowered to question even the smallest detail based on the clear direction set by Robert and I must say that in the end everything was well designed and perfectly implemented. My measure of success is how I feel when I write the final check and in this case the money was well spent and deserved by Stone Cutters. We will delight in my our new kitchen for years and writing this check will be very easy.

Amazing. The craftsmen were very skilled, efficient, and even saved my backsplash! Love the granite. Loved the service and the owner is even more picky than I am! Would use them again in a minute!

Stonecutters was quick and we're very pleased with the work they did. Came out and gave us an estimate and had the countertops installed in the time it took another company to get me a quote, and I had called them two days earlier. Granite looks great, they were quick and easy to deal with. Highly recommended.

The granite is beautiful and was installed to fit seamlessly on the existing cabinets. The finish work on the cabinets gave them new life; the work is excellent. Installing the backsplash, Stone Cutters went beyond just replacing the original backsplash by looking at the esthetics and adding backsplash to areas the previously had been bare wall. The backsplash now looks 'finished'. We are very happy with the final results in our kitchen, it looks bigger,brighter, more up-to-date, sleek and attractive. Stone Cutters delivered on all their promises. We would definitely recommend them to anyone planning to remodel the kitchen or bathroom.

Had them install granite counter tops in our kitchen including the bar. When I went to see the slabs in McKinney the lady there took the time to look at pictures of my kitchen and ask questions about what colors we had and pointed out a great match. Robert came and measured exactly and talked about where would be best to have the seams and every detail of the installation. The installers showed up right on time as agreed and did a fantastic job. It looks absolutely perfect and I would highly recommend them to anyone.

not good... i will not recommend this to anybody... they are only looking for big projects.

Robert provided a detailed estimate and the granite selections were made at their place of business. Installation was completed on time and with a high quality of workmanship. We were not home during the installation and upon inspecting the work about a week later found scratches in one of the new sinks. There were other trades in the home during time and so it was not clear as to source of the scratches. I contacted Robert and he agreed to replace the sink which demonstrates his focus on customer satisfaction. I recommend this company.

I contacted the supplier on Sunday the 17th and never heard back from them, I filled out a and quot;Contact Usand quot; form on their website, but haven't heard anything back and it is now Thursday. I did have a missed call from a blocked number on Monday but they didn't leave a message or a way to call them back. I would continue to wait, but I have found a new supplier for my granite countertops and I can't wait to see them installed!!!

. I called to schedule an appt. for an estimate to have grantie installed in my kitchen on a Fri. I spoke to Robert who told me that they were busy. He took my name and number and told me that someone would get back to me on the following Mon. or Tues. I never heard back from them. When a company fails to get back to prospective customers, it makes you wonder how responsive they would be when you hire them for a project.

I had a great experience with them. They came here very timely and they did the work on time. The estimate they gave me was right through.